Recently, we migrated from a Citrix ADC VPX 13.0-67.43 to a Citrix ADC VPX13.1-17.42.nc and are running into issues with the Windows Citrix Workspace app (various versions including 22,4,1.62 (2204.1). When a user attempts to use the Server URL at the "Welcome to Citrix Workspace" the Citrix ADC Gateway Login Form loads and is able to go through the CAPTCHA and then Login Form with Native OTP. Once seems like it should complete a successful login the popup embedded browser window kicks back and work, the Citrix Workspace App simply returns:
Quote
Unable to add account with the given server URL. Ensure that it is correct or enter your email address.
If the Windows Client uses the HTML5 Citrix ADC Login from their Web Browser they are able to log into the ADC and get to the vApp and vDesktops without issues using the same URL.
The frustrating part is the Chromebook Google Admin Extension for Citrix Workspace JSON settings stayed the same and the Chromebooks have no issues whatsoever with the updated Citrix ADC VPX.
For you to be able to review, I'll use an example URL of https://adc.example.com which is of course NOT a my Citrix ADC and is not a real.
Example Google Admin "Citrix Workspace" (haiffjcadagjlijoggckpgfnoeiflnem) Extension settings.
When using the Windows Citrix Workspace app "Log Collection" in "Verbose" mode I'm not even finding the URL in any of the files generated when capturing while attempting the "Welcome to Citrix Workspace" attempt. To me it seems like the "Citrix Workspace" app uses an embedded default web browser window and then is somehow not able to capture what is going on.
Any insight on where to look to properly debug the connection attempt would be greatly appreciated.
Question
Jeffrey Faulstich
Recently, we migrated from a Citrix ADC VPX 13.0-67.43 to a Citrix ADC VPX13.1-17.42.nc and are running into issues with the Windows Citrix Workspace app (various versions including 22,4,1.62 (2204.1). When a user attempts to use the Server URL at the "Welcome to Citrix Workspace" the Citrix ADC Gateway Login Form loads and is able to go through the CAPTCHA and then Login Form with Native OTP. Once seems like it should complete a successful login the popup embedded browser window kicks back and work, the Citrix Workspace App simply returns:
If the Windows Client uses the HTML5 Citrix ADC Login from their Web Browser they are able to log into the ADC and get to the vApp and vDesktops without issues using the same URL.
The frustrating part is the Chromebook Google Admin Extension for Citrix Workspace JSON settings stayed the same and the Chromebooks have no issues whatsoever with the updated Citrix ADC VPX.
For you to be able to review, I'll use an example URL of https://adc.example.com which is of course NOT a my Citrix ADC and is not a real.
Example Google Admin "Citrix Workspace" (haiffjcadagjlijoggckpgfnoeiflnem) Extension settings.
Allowed hosts:
https://adc.example.com
Policy for extension:
{
"settings": {
"Value": {
"settings_version": "1.0",
"store_settings": {
"name": "Example Citrix Gateway",
"gateways": [{
"url": "https://adc.example.com",
"is_default": true
}],
"rf_web": {
"url": "https://adc.example.com"
}
}
}
}
}
When using the Windows Citrix Workspace app "Log Collection" in "Verbose" mode I'm not even finding the URL in any of the files generated when capturing while attempting the "Welcome to Citrix Workspace" attempt. To me it seems like the "Citrix Workspace" app uses an embedded default web browser window and then is somehow not able to capture what is going on.
Any insight on where to look to properly debug the connection attempt would be greatly appreciated.
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