"Cannot complete your request"

[Christina Fisher]

We are running Citrix VDI within our environment.  All users are on Windows 10 machines and most using Google Chrome.  Over the last week we have a lot of users receiving "cannot complete your request" when launching the Citrix shortcut icon from their desktop.  We have found that simply clearing cache fixing the issue.  

 

This does appear to be happening on many different versions of Citrix Workspace, also happening on different browsers as well. 

 

Just trying to figure out why this just started happening. 

[Raymond Regeer]

We have the exact same problem, alot of users are reporting this in. We tell them to use SHIFT + F5 in Chrome to continue

[Joost Sannen]

Looks like my colleague found the solution. See https://discussions.citrix.com/topic/415590-storefront-it-shows-the-cannot-complete-your-request-just-at-home-page-before-prompting-for-authentication/

[Sjoerd Van den Nieuwenhof]

Hi, 

 

You have a shortcut that points to an url for authentication? 

You can add this url within the Workspace app and then create a shortcut to the published desktop or app. 

[Rob Dunn1709163241]

We're having the same issue too! Seems to only have started happening the past week or two- We're also having to clear the browser cache to temporarily resolve/let users log in- but it's not a real solution ?

[Sander Geukes Foppen1709155591]

Same issue over here. Clearing the browser cache on the endpoint resolves the problem. 

[Martin Kramps1709161707]

yes we also have the same issue, it look like it started when chrome was updated to V98.

[H Desk]

Hi,

We also have this problem for multiple users (though not all) and clearing the browser cache also fixes it. It only seemed to start happening recently, so could well be related to a browser upgrade, as no other major changes have been made.

Thanks.

[H Desk]

Adding the headers fixed the problem for us.

 

Thanks.