Citrix Workspace causing low gaming performance on PCs.

[awdsrox]

Hi I was hoping to bring this attention to citrix as best as I could. 

 

A couple people on reddit and myself were experiencing poor gaming performance in certain games.  I noticed an update that I installed on Saturday that seemed to be causing this issue as once i uninstalled citrix the issue went away. 

 

If this could be looked into that, I would greatly appreciate it as i can no longer us my Main desktop for work anymore. 

 

https://reddit.com/r/halo/comments/q9ydse/mcc_abysmal_frame_rates/

https://reddit.com/r/AMDHelp/comments/qar1fq/0_gpu_in_specific_games/

[Robert Beaver]

I went through this as well.   I learned from a forum of the issue and uninstalling Citrix Desktop fixed it.  Of course I spent December going over everything except the Dec Citrix update.   What I can add is I reinstalled Citrix after verifying the uninstall fixed my games and everything works fine.  Of course I didn't do this empirically because I didn't try killing all the Citrix processes and going at this in increments (more like scorched earth).   My suggestion is uninstalling Citrix and doing a clean install to see if this resolves the issues for others because this worked for me.  As usual YMMV yet as an old Unix software developer, I would like to know what it was about CITRIX that was impacting my frame rates and latency issues.  Going from 50 FPS to 1.4 is something one cannot easily dismiss.

 

 

[alessandro alessandro]

I just lost 3 hours because of the same problem. The uninstaller doesn’t work it stucks on initialising. I tried to download the removal tool but I needed an account… I never received the confirmation email but somehow I managed to login. The removal toil doesn’t work neither. I’m on a fresh windows installation with the last updates.  I spent the last hour removing manually files and registry keys. I’m thinking of reinstalling Windows. Never seen such a crap software in my whole life

[Liam Carpenter]

I have this issue as well.  The issue is caused by the the latest update, 21.9.1.4048.  I was keeping up to date with each update, so am sure this is the one where the problem appears.

 

The performance issue is in 3D graphics processing.  I notice that with the above workspace version installed, you get 2-4 frames per second on 3d rendering.  I tested this across a number of games, and it was consistently terrible.  2D rendering seems to be fine.  I also note that the GPU utilization of the video card is sitting very low, 1-2% when running the games.    Possibly the citirix virtual video card is interfering with the use of the real video card.  Note I have a 2070 Super.

 

To work around the issue I have rolled back to a previous version of Citrix Workspace - the latest LTS version I could find, 19.12.5000.3(1912).

Hoping they fix this asap, as the older workspace version seems to be a bit less stable than the newer versions.

[Bela Gonye]

Just coming to confirm this. I had the exact same issue, was trying to fix it for hours when I found a topic that redirected here. 
Duhh..

Please fix it. 

[Artem Vyaltsev]

Just created the account to comment this issue. This issue reproduces whith games World of Tanks and Subnautica. Latest Citrix release.

[Ashkan Kho]

Dear all,

I have the same problem and its very annoying!

Please fix it!

I had to change my windows 3 times before realizing that Citrix was the cause!

 

[Alexander Weis]

Same Issue. But I suppose if you are not using the company account you cnanot open a ticket. And my company has other issues as opening tickets due to my gaming issues. SOlution if possible is to use the previous build 2108

[Allard Huizinga]

Hi, 

Half of my games started to have huge fps problems 2 months ago. After trying reinstalling windows, deleting grahics drivers, reinstalling games and trying all possible settings, I found that the problem was Citrix. After deleting Citrix my PC worked perfectly healthy again. Games going from 5 fps and 0% gpu (AMD rx 570)  utility back to normal. 

Very annoying problem that I thought had to do that my pc switched to integrated graphics when launching a game.

 

Edit: I reinstalled citrix and now I do not have this problem anymore. I did not accept the extra security now, this prevents any overlay programs to follow what citrix does. 

 

Edited January 12, 2022 by Allard Huizinga
update on my problem, now solved