mark nuccio Posted March 11, 2021 Share Posted March 11, 2021 When running the following, I noticed a memory leak on two different machines that ends up crashing the systems due to memory exhaustion: icaclient v21.3.0.38 amd64; ctxusb v21.3.0.38 amd64; and HDX RealTime Media Engine v2.9.300 x64. To resolve the issue I had to remove the above and reinstall: icaclient v21.1.0.14 amd64; ctxusb v21.1.0.14 amd64; and HDX RealTime Media Engine v2.9.300 x64. wfica memory usage is now stable at ~57MB on Linux Mint 20.1 based on Ubuntu 20.04 LTS. Link to comment
1 Guntram Jummel Posted April 27, 2021 Share Posted April 27, 2021 Same issue with memory leak observed, watched by top (and atop). After about 10-15 mins the OS becomes unresponsive reaching 100% swap. 1. icaclient_21.3.0.38_armhf.deb Linux 5.10.17-v7+ #1403 SMP armv7l - Raspbian GNU/Linux 10 (buster) 2. keyboard and mouse, USB headset 3. No 4. No 5. Launch workspace (Windows desktop in full window mode) 6. [ICA 3.0] KeyboardSync = On Reverted back to the older icaclient version 21.1.0.14 to resolve the problem 1 Link to comment
0 Chen Chen1709162626 Posted March 18, 2021 Share Posted March 18, 2021 Do you mind sharing more details about what applications were used and what operations were being done ? Specifically, we would like to know: Did you plugin any USB devices ? Were you using any video call applications ? Were you playing any audio or video ? Any other applications/operations ? Also have you made any changes to /opt/Citrix/ICAClient/config/module.ini ? Link to comment
0 mark nuccio Posted March 19, 2021 Author Share Posted March 19, 2021 1. wired mouse & wired headset 2. no 3. no 4. standard ms office apps & web browser No changes to /opt/Citrix/ICAClient/config/module.ini Email if you need more details. Link to comment
0 Chen Chen1709162626 Posted April 7, 2021 Share Posted April 7, 2021 Thanks for the information. We have sent you an E-mail for further troubleshooting. Link to comment
0 Patrick Herbst1709162474 Posted April 7, 2021 Share Posted April 7, 2021 I suppose i'm seeing something of a memory leak too. After running for 15 minutes i've seen wfica's RES memory usage jump from maybe 80 MB to now 445 MB v21.3.0.38 Link to comment
0 Patrick Herbst1709162474 Posted April 8, 2021 Share Posted April 8, 2021 14 hours ago, Patrick Herbst1709162474 said: I suppose i'm seeing something of a memory leak too. After running for 15 minutes i've seen wfica's RES memory usage jump from maybe 80 MB to now 445 MB v21.3.0.38 After 45 minutes, it was up to about 1 GB Link to comment
0 Chen Chen1709162626 Posted April 9, 2021 Share Posted April 9, 2021 Hi Patrick, Can you share some more details: What is the operating system and version of the client side ? Did you plugin any USB devices ? Were you using any video call applications ? Were you playing any audio or video ? List applications/operations you were using if you can remember Any change to /opt/Citrix/ICAClient/config/module.ini ? Link to comment
0 Patrick Herbst1709162474 Posted April 9, 2021 Share Posted April 9, 2021 5 hours ago, Chen Chen1709162626 said: Hi Patrick, Can you share some more details: What is the operating system and version of the client side ? Did you plugin any USB devices ? Were you using any video call applications ? Were you playing any audio or video ? List applications/operations you were using if you can remember Any change to /opt/Citrix/ICAClient/config/module.ini ? 1. Linux Mint 20.1. icaclient v21.3.0.38 x64 2. No 3. No 4. the only audio was normal system notification sounds 5. Workspace launches into a full windows desktop 6. Single change: added VdcamVersion4Support=False, as suggested by https://docs.citrix.com/en-us/citrix-workspace-app-for-linux/configure-xenapp.html#audio otherwise audio breaks when switching from external speakers to headphones and vice verse. Link to comment
0 Chen Chen1709162626 Posted April 29, 2021 Share Posted April 29, 2021 The Linux CWA 2104 has been released. The memory leak issue has been fixed in this release. Please find the download links from here: https://www.citrix.com/downloads/workspace-app/linux/workspace-app-for-linux-latest.html Thanks all for providing the information. It helped a lots on resolving this issue. Link to comment
Question
mark nuccio
When running the following, I noticed a memory leak on two different machines that ends up crashing the systems due to memory exhaustion:
icaclient v21.3.0.38 amd64;
ctxusb v21.3.0.38 amd64; and
HDX RealTime Media Engine v2.9.300 x64.
To resolve the issue I had to remove the above and reinstall:
icaclient v21.1.0.14 amd64;
ctxusb v21.1.0.14 amd64; and
HDX RealTime Media Engine v2.9.300 x64.
wfica memory usage is now stable at ~57MB on Linux Mint 20.1 based on Ubuntu 20.04 LTS.
Link to comment
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