Henk Hofs1709158019 Posted September 24, 2020 Share Posted September 24, 2020 I set up a cloud account, including MFA, logging in with my account, using the MFA token from microsoft authenticator -> I'm getting a 400 error. See attached screenshot Link to comment
1 John Gratton Posted October 1, 2020 Share Posted October 1, 2020 When I get this error / loop... I use the following URL to get back to a login screen I can use. If you google or bing the citrix cloud login, it's the only result that isn't the default within the top 5 results. https://citrix.cloud.com/login?redirectUrl=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 2 Link to comment
1 Oscar Day Posted October 7, 2020 Share Posted October 7, 2020 Hi, there is a current error for a subset of users. Currently under investigation. As a workaround please onboard at onboarding.cloud.com first to avoid this error 1 Link to comment
0 Benjamin Bartels Posted September 24, 2020 Share Posted September 24, 2020 Hi henkes85, Have you tried incognito, a hard refresh (Shift + F5) or a different browser? Link to comment
0 Henk Hofs1709158019 Posted September 24, 2020 Author Share Posted September 24, 2020 Tried incognito,hard refresh, firefox, edge and chrome, all same behaviour. Even tried from a different PC. Either something is messed up with my account or they're having problems. Link to comment
0 Benjamin Bartels Posted September 24, 2020 Share Posted September 24, 2020 OK, In that case, you should contact Customer Service. They can help to review your account and perform any account recovery activities. https://www.citrix.com/contact/customer-service.html Note: Technical Support will NOT be able to assist with this issue, so no need to create a Technical Support case. Sorry for your troubles! Link to comment
0 Andrew Webster Posted September 24, 2020 Share Posted September 24, 2020 Having the same issue, sometime leaves this window open "{\"StatusCode\":400,\"Message\":\"BadRequest\",\"Details\":\"You must already be logged in.\"}" Link to comment
0 Aaron Curtis1709152006 Posted September 30, 2020 Share Posted September 30, 2020 happening to me too. disappointing. Link to comment
0 Henrik Christensen1709154275 Posted October 2, 2020 Share Posted October 2, 2020 Can't believe this is still a bug. Been having this issue for a year now. But the url posted by John actually fixes it. I usually keep switching between browsers when this happens. Maybe they have a Citrix ADC in front... Link to comment
0 Aaron Curtis1709152006 Posted October 6, 2020 Share Posted October 6, 2020 still happening for me. i tried the url, posted above, no luck. i tried contacting citrix account support but no response yet. Link to comment
0 John Gratton Posted October 6, 2020 Share Posted October 6, 2020 (edited) 18 minutes ago, Aaron Curtis1709152006 said: still happening for me. i tried the url, posted above, no luck. i tried contacting citrix account support but no response yet. I found another way that I like to use even more... If you are using Azure Active Directory, you should use the URL created in your Identity and Access Management. That URL always starts with: https://citrix.cloud.com/go/YourComanySpecifiedName That logs you in via your MS Azure Active Directory account...I'm guessing there is an equivalent for Google and Amazon as well...but I don't know... Edited October 6, 2020 by John Gratton mispelled word Link to comment
0 John Gratton Posted October 7, 2020 Share Posted October 7, 2020 3 minutes ago, Oscar Day said: Hi, there is a current error for a subset of users. Currently under investigation. As a workaround please onboard at onboarding.cloud.com first to avoid this error I'm pretty sure that's how I set up Citrix Cloud to begin with, over a year ago... I don't want to onboard again...everything is working...other than this admin login stuff, occasionally. I'd like to know what using that link is going to provide. Is it going to fix something that in the background? Will it affect my current configurations, catalogues, and images? If it's not going to fix anything, I'd rather login via the azure admin link that I mentioned in my last message. Link to comment
0 Oscar Day Posted October 7, 2020 Share Posted October 7, 2020 whats your login for citrix cloud? I can check it in the backend Link to comment
0 Aaron Curtis1709152006 Posted November 3, 2020 Share Posted November 3, 2020 I tried onboarding, went through the process, signed in, and still "error 400" is anyone actually using this service? how many months has this sign up process been broken? Link to comment
0 Tony Hartzell Posted November 11, 2020 Share Posted November 11, 2020 Happening to a client of mine right now- none of the above ideas helped. I'll post back if we figure anything out. Link to comment
0 Brian GILLILAND Posted November 17, 2020 Share Posted November 17, 2020 On 11/11/2020 at 3:05 PM, Tony Hartzell said: Happening to a client of mine right now- none of the above ideas helped. I'll post back if we figure anything out. Any update on this? Happening to a client of mine now as well. Been on hold with support for 30min. Link to comment
0 Tony Hartzell Posted November 17, 2020 Share Posted November 17, 2020 3 minutes ago, Brian GILLILAND said: Any update on this? Happening to a client of mine now as well. Been on hold with support for 30min. Nothing yet. His ticket has been escalated to the Cloud team, and they promised a callback yesterday. Hopefully we get it fixed today. It's been almost a week. Link to comment
0 Walter Scott Posted December 4, 2020 Share Posted December 4, 2020 I have seen the same problem and the only way around this issue is to open a browser in private mode. Pretty good black eye to have this issue going on. We are trying to demo and POC CVAD service for customers and you don't want the initial login to cause customers to turn away. Link to comment
0 Tony Hartzell Posted December 4, 2020 Share Posted December 4, 2020 Citrix finally fixed this (private/incognito did not work for us, neither did emergency MFA codes, or anything else we tried) by removing some sort of flag or value from the accounts in question. They wouldn't be more specific. The bottom line is that the issue was on the Citrix side, and only they could fix it. Took about a week. Link to comment
0 TI Tecnoval Laminados Posted December 9, 2020 Share Posted December 9, 2020 Hi, I have the same problem. This is not works in incognito and another browser. Show my tracert for citrix.cloud.com Link to comment
0 Frédéric LOUKA Posted December 16, 2020 Share Posted December 16, 2020 Hello, Same problem for me and for two customers. We used the Mycitrix account to register on citrix.cloud just to be able to manage our license server. Could Citrix give us the right procedure ? I don't thing that using the onboarding.com changes something because when I click on using mycitrix account, it redirects us to the citrix.cloud.com page.... We have to wait one business day from the Citrix Customer Services, just because they changed the way to reallocate the licenses and manage our license server.....I really don't have the time for this !!! Link to comment
0 Kyle Lawson Posted December 24, 2020 Share Posted December 24, 2020 Thanks so much, your suggestion worked for me. MyAARPMedicare Link to comment
0 Pete Smith1709160254 Posted November 4, 2022 Share Posted November 4, 2022 A way around this is to remove the cookies for the Citrix Sites, Remove both of these and try the page again. Link to comment
Question
Henk Hofs1709158019
I set up a cloud account, including MFA, logging in with my account, using the MFA token from microsoft authenticator -> I'm getting a 400 error.
See attached screenshot
Link to comment
22 answers to this question
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