Faruque Hossain Posted May 4, 2020 Share Posted May 4, 2020 users keep getting error "Try again or Contact your help desk". Even after closing the browser. Sometimes close "Citrix Gateway" app and then relogin to the site solve this issue, some times even after doing this step problem not solved, and need to restart the PC. Link to comment Share on other sites More sharing options...
Jernej Janezic Posted May 4, 2020 Share Posted May 4, 2020 What do you see when you run cat /tmp/aaad.debug from shell when user logs in? Link to comment Share on other sites More sharing options...
Johannes Norz Posted May 4, 2020 Share Posted May 4, 2020 Like jjanezic said, aaad.debug file will show hat's going wrong. Probably, this could help solving the problem. First of all, you have to find out which type of authentication goes wrong, LDAP or RADIUS. aaad.debug will show. It will also tell you, what actually went wrong. You will see, if there are problems connecting, establishing trust, locating the user or about the password. Greetings Johannes Norz CTA, CCI, CCE-N Link to comment Share on other sites More sharing options...
Faruque Hossain Posted May 28, 2020 Author Share Posted May 28, 2020 Hi all, thanks for your answers. From the aaad.debug i can see there is no error logs and also users profile are fetched correctly from AD with group list. But still user get the same error. I have found that there were some problem with NS and after I have restarted the server, the problem solved. By the way what are the processes list that run in NS and how to check if some process are not running or not working properly? Link to comment Share on other sites More sharing options...
Zulhadi Zainal Posted April 6, 2022 Share Posted April 6, 2022 On 5/4/2020 at 8:14 PM, Jernej Janezic said: What do you see when you run cat /tmp/aaad.debug from shell when user logs in? hi sir, May I know in which component we need to run this command in shell? Link to comment Share on other sites More sharing options...
Zulhadi Zainal Posted April 6, 2022 Share Posted April 6, 2022 On 5/28/2020 at 11:27 AM, Faruque Hossain said: Hi all, thanks for your answers. From the aaad.debug i can see there is no error logs and also users profile are fetched correctly from AD with group list. But still user get the same error. I have found that there were some problem with NS and after I have restarted the server, the problem solved. By the way what are the processes list that run in NS and how to check if some process are not running or not working properly? hi Sir, NS is referring to NetScaler right or ADC? Link to comment Share on other sites More sharing options...
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