Chromebook - Teams webcam audio problem

[Kevin Halstead1709158370]

Hi,

 

We have teams on Citrix, a lot of users have Chromebooks. They want to use the Web cam, the webcams are redirected into the session as "Citrix HDX Web Camera", strange issue.

People can make calls and the audio is fine, as soon as they start the web camera in Teams, the sound cuts out, the video remains. So the user has to restart the call to get Audio back

This only occurs on Chromebooks, Windows Clients are fine.

 

This is using Citrix 1912.

 

Anyone else come across this?

 

Thanks

[Kevin Halstead1709158370]

OK, this is a bug in Citrix Workspace App for Chrome, a private hotfix from Citrix has resolved the problem.

[Fernando Klurfan1709153904]

15 hours ago, Kevin Halstead1709158370 said:

Hi,

 

We have teams on Citrix, a lot of users have Chromebooks. They want to use the Web cam, the webcams are redirected into the session as "Citrix HDX Web Camera", strange issue.

People can make calls and the audio is fine, as soon as they start the web camera in Teams, the sound cuts out, the video remains. So the user has to restart the call to get Audio back

This only occurs on Chromebooks, Windows Clients are fine.

 

This is using Citrix 1912.

 

Anyone else come across this?

 

Thanks

Workspace app version?

Vda OS?

Webcam integrated or USB?

Chromebook model?

Does this happen with other apps? (E.g teams in chrome) 

 

[Kevin Halstead1709158370]

Hi,

Thanks for the reply.

 

Just to add a little more context, If one user shares their webcam then all is fine, as soon as the other user then shares their webcam the sound cuts out.  Happening on all Chromebooks.

The Chromebooks are all 'Dell Chromebooks 3400' using the integrated webcam.

Using native teams on the Chromebook works fine.

Workspace App plugin 20.2.0.25

 

Many Thanks

 

Kevin

 

 

[Kerry Barnes1709159842]

I have the update but another query,

 

How do you find the video quality? Any particular settings you have applied?

 

Thanks

[Kevin Halstead1709158370]

Hi,

 

Yeah video quality isn't too bad. Chromebook users are saying the audio quality isn't great though.

 

Not sure if a simple policy may fix that.

 

Thanks.

[Shaun Nishi]

1

On 5/20/2020 at 12:50 AM, Kevin Halstead1709158370 said:

OK, this is a bug in Citrix Workspace App for Chrome, a private hotfix from Citrix has resolved the problem.

Do you have any more information on this hotfix?