Francisco Alvarez Posted December 18, 2019 Share Posted December 18, 2019 After Updating, Workspace screen appears from nothing, I closed and some time later appears again. any ideas? Link to comment
1 Milan Jesberger1709160131 Posted February 24, 2020 Share Posted February 24, 2020 save yourself some time. I did the same provided screen shots, logs etc... official response from citrix: "As verified internally, the issue is reported for workspaceapp version 1911 and fix will be included with workspaceapp 1912 LTSR build which is currently under testing with tentative release schedule by end of Q1 2020." hope this helps 1 Link to comment
0 Annie Cai Posted January 7, 2020 Share Posted January 7, 2020 we saw the same issue here ;-( Link to comment
0 Team CoreOps Posted January 10, 2020 Share Posted January 10, 2020 We are experiencing the same. I really want to find a way to suppress this. Link to comment
0 PRATEEK KULKARNI Posted January 17, 2020 Share Posted January 17, 2020 Any specific reproducibility steps.? How many stores or accounts are added? Please follow the steps in this link Citrix Workspace Logs under the section SelfService Plugin and then reproduce the issue and collect the logs. Any further information will help to understand more on this. Link to comment
0 Francisco Alvarez Posted January 20, 2020 Author Share Posted January 20, 2020 Many thanks for your response, I have the following files. SelfService.txt SelfServicePlugin.txt Link to comment
0 PRATEEK KULKARNI Posted January 21, 2020 Share Posted January 21, 2020 Was the login prompt for credentials shown at all. I see that the version of CWA you were using is 19.11.0.33 and an on premise store configured. There existed a known issue where-in this window was in the foreground and the login window behind this. Link to comment
0 Francisco Alvarez Posted January 21, 2020 Author Share Posted January 21, 2020 Thank you for the response, I have verified and I can´t see any login prompt for credentials behind this white screen. Do you have the link for this know issue where this windows was in the foreground? We are using version 19.11.0.50.. I don´t know why is the reason SelfServicePlugin 19.11.0.33 version ?? Any ideas?? Link to comment
0 PRATEEK KULKARNI Posted January 22, 2020 Share Posted January 22, 2020 Actually internally version of SelfServicePlugin was 19.11.0.33 for the CWA version 19.11.0.50. No issues there with version. I think you are trying to add NSG store through GPO with an incorrect syntax. As per the GPO policy setting for NSG stores , # needs to be appended with the storename as below. Example for NetScaler Gateway URL. HRStore;https://ag.mycompany.com#Storename;On;Store for HR staff #Storename is the name of store behind NetScaler Gateway for which we need to configure. Note: NetScaler Gateway URL configured using this method doesn't support PNA Services site behind NetScaler Gateway. Was this working earlier for you prior to 1911 release ? Is your FQDN same for NSG and storefront url? Link to comment
0 Francisco Alvarez Posted January 23, 2020 Author Share Posted January 23, 2020 Hi prateekku, I think we are not using SNG store, those are the parameters in our installation via Scritpt: "/EnableCEIP=false /EnableTracing=false /noreboot /silent SELFSERVICEMODE=False /AutoUpdateCheck=disabled ") . This is a funny thing, We have been using different old versions of Workspace (1909) and nothing happened, all was working good. If we use this previous version in the same environment is working without this white screen, this issue is only with this version .. Maybe a Glinch? I have been using Citrix Receiver command Line Helper, using same parameters above for old version (1909) and the white window is not showing up. Both versions are working, is not a issue with the performance, it´s just an annoying screen every time you reboot your computer or it appears during the day 2-3 times. Link to comment
0 Milan Jesberger1709160131 Posted February 10, 2020 Share Posted February 10, 2020 having similar issue, trying to upgrade from 1902 to 1911. upgrade is successful but when user logs in WorkSpace splash screen pops up with that spinning thingy in the middle. we are using SCCM for deployment, command line switches -> /silent /noreboot /includeSSON /AutoUpdateCheck=disabled ALLOWADDSTORE=N ALLOWSAVEPWD=S gpo is set to use SF which works fine. SSON works fine, no logon prompts at all. i've setup log files but haven't reviewed them yet Task Manager running apps when WorkSpace screen shows up. Link to comment
0 AVI PRAHIA Posted February 24, 2020 Share Posted February 24, 2020 Same happens to me also with version 19.11. Anyone found solution for this? Link to comment
0 Milan Jesberger1709160131 Posted February 24, 2020 Share Posted February 24, 2020 had opened case with Citrix and they confirmed it as a known issue which will be fixed in WorkSpace 1912 LTSR. tentative release end of Q120. Link to comment
0 Francisco Alvarez Posted February 24, 2020 Author Share Posted February 24, 2020 Hi mjesber337 Thanks for the update. I have open a case with Citrix, I have sent logs and dump files to them to get a final conclusion of this, but I was thinking the same ... it is a "bug" that they have to solve. Meanwhile, I´m still sending them more dump files. I´ll keep you posted about the results and Citrix Response. Thanks! Link to comment
0 AVI PRAHIA Posted February 25, 2020 Share Posted February 25, 2020 many thanks my friends! Link to comment
0 Patrick Oswald Posted February 27, 2020 Share Posted February 27, 2020 Hey there, we deactivated the SelfService Store per GPO. Its a Workaround :) Be careful to use the newest ADMX Files for that. We used the ones from 2017 and they didn't function correctly. Link to comment
0 Paul Kramer1709154814 Posted May 27, 2020 Share Posted May 27, 2020 I am experiencing this problem in the latest version of Workspace app (2002 and 1912LTSR), so evidently they didn't get it fixed like previous poster mentioned. I disabled self-service like above poster and it resolved issue in my use case. Link to comment
0 Ole Christian Schmidt Posted August 21, 2020 Share Posted August 21, 2020 What is the exact GPO setting that needs to be disabled? Link to comment
Question
Francisco Alvarez
After Updating, Workspace screen appears from nothing, I closed and some time later appears again.
any ideas?
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