Double- sided printing only in Citrix after Catalina update

[Agnes Preston]

Hello, all!

I have a user since he updated his MacBook to Catalina, he can only print double-sided from his Citrix session. The printer directly from his laptop prints single pages, only print doubles -sided adn only-double sided from Citrix. We updated the print driver, tested with different software to print from (Power pdf, Word, Outlook etc) all the same result.

Any idea what else can we do? Thank you for your help in advance!

[Peter Brutsch]

I can't offer any help but we are experiencing the same thing.  Citrix support has not been helpful but it is nice to know that we aren't the only ones experiencing the issue.

[Evangeline Grissom Bruhn]

We are also experiencing issues with double sided printing.  Citrix please help!

[Allen Smith]

We have thus far been unable to replicate the issue internally. We only have  pbrutsc606's case open at this time that I am aware of. If others with the issue would open a case, then maybe we can figure out what you have in common that is causing the issue. I see agipreston has stated that they updated the print driver. This tells me they are not using UPD. What happens if you set your policy to use UPD only and uninstall any native print drivers (would likely need to isolate a VDA into it's own delivery group and apply the policy)?

 

Are these ICA desktops or published apps ? Any feedback is greatly appreciated.

[Karthik Raja Elangovan]

Hi All, 

Could you please share the Support ticket case numbers that you have with Citrix. 

Today I have got a case from another customer. 

I'm trying to gather more information on this issue and can keep you all posted here. 

[Allen Smith]

I reached out to Karthik thru internal channels.

[Karthik Raja Elangovan]

Hi All, 

 

Are we using 'HP Color LaserJet PS' driver on the VDA? How about on the client side on Mac client?

 

We need to capture the Spool File on the MAC Client for the below scenarios:

               1. Citrix printing with Single Side setting

               2. Citrix printing with Double Side setting

               3. Local Mac printing with Single Side setting

               4. Local Mac printing with Double Side setting

 

Instruction to capture Spool file:

Go to Mac > Printers > Settings > Stop Printing > enable  Pause mode on printing  > Get the Spool file.

Use the Super User privilege, like root and then see if you can get the spool file from the Mac Client machine:

sudo su -

cd /var/spool/cups/

 

Spool file name should be something like this: d000xx-001 (look for the right one - best to clear any of the files of this format in the above format before we print the file)

 

If the printer driver is honoring the PS Format - then we spool it properly.

If the printer driver is honoring a custom format - then we may see these issues.

[brookwoods brookwoods]

We have up to this point been not able imitate the issue inside. We just have pbrutsc606's case open as of now that I am mindful of. On the off chance that others with the issue would open a case, at that point possibly we can make sense of what you share practically speaking that is causing the issue. I see agipreston has expressed that they refreshed the print driver. This discloses to me they are not utilizing UPD. I think you should use transcription software for mac. Do you know this will help you?

[Karthik Raja Elangovan]

You may try the below link:

https://www.utax.com/C12571420062FB0F/direct/drivers-for-print-copy-wide-format-systems 

 

 

You could try to see if you can find a PS format driver using this and let me know. 

 

From the spool file, please see if you are getting the right values for Duplex true/false, which will confirm us on what is going on. 

 

Please see below:

On Double-sided print PS spool file:

[{

%%BeginFeature: *Duplex DuplexNoTumble

<</Duplex true/Tumble false>>setpagedevice

%%EndFeature

} stopped cleartomark

 

On Single-sides print PS spool file:

[{

%%BeginFeature: *Duplex None

<</Duplex false>>setpagedevice

%%EndFeature

} stopped cleartomark

[{

 

Well, you can also send these files directly to the printer from the Mac machine and check if they are getting printed as expected.

To print use the command:
lp –d <printer> <spool file>

 

Check the exact printer name run command:

lpstat –p

 

That is all I have for now. 

 

 

[Matthew Dill]

Has there been any resolution to this issue? I am facing the same problem and have not received any answers thus far.

[Karthik Raja Elangovan]

I would like you to test the below steps and let me know if it helps you with this issue:

 

The issue was resolved for one of my customers by changing the default 2-sided printing setting on the client OS:

https://www.howtogeek.com/309677/how-to-stop-two-side-printing-from-being-the-default-in-macos/ 

[Allen Smith]

Some, but not all, cases, have been resolved by following the instructions provided by this 3rd party article which provides instructions for changing the default printer settings. This solution is not endorsed by Citrix as there has been no official review and it did not come from Apple. Use your best judgement.

 

2 Sided Printing Is Default In Mac OS

 

 

 

 

[Steve Tyler]

I've had issue 79312894 open with Citrix Support since November 4th for this issue. 

 

We are still trying to find a workaround.

[Christopher Cable1709155881]

Seeing this issue with one use so far, does anyone have a fix?

 

User is on latest OSX Version with an hp envy 7640, & workspace app 20.01.0.14

 

Citrix VDA 1912LTSR | Server 2016