Remote PC Access and Federated Login... Can't sso

[Eddie Santana]

I am moving our current Xenapp into Citrix Cloud Xendesktop services. We are looking to implement Remote PC Access. Since I am new to this not sure what is the expected behavior. 

We are currently on the latest of everything on Citrix side including Netscaler, SF, VDAs (1906.2).

We use 3rd party Federated services for Citrix External access.

We only use Citrix Externally through Netscaler

Users are set up with Windows Hello Fingerprint sign-in on their local PC.  

 

User access Citrix via site or through Mobile App.

Virtual Apps launches fine. 

Shared Server Virtual Desktops logins in fine

But when a user launches the Remote PC Access desktop they are prompted to sign in again... expected? 

Is it possible for users to use the fingerprint reader from a remote location to login? If so, is it a USB Citrix Policy to allow those devices? 

 

 

[Eddie Santana]

Realized the issue was that the AD OU where the new users PCs/VDA, didn’t have the Group Policy pointing to the FAS Service. Once applied, SSO worked as expected.