Since 1 August we have a strange with one Machine Catalog in one specific cluster.
The strange part is that nothing has changed on this Machine Catalog (like snapshot etc.) since 24 july.
When a user starts up an Engineering desktop, sometimes the user get a black screen.
When the user disconnects from the Engineerings desktop, and tries to log in again on the same environment the following error in StoreFront occurred:
"Desktop %%% cannot be started"
So i looked into the logging of the Delivery Controller and checked the warnings. I see the following warning:
"The Citrix Broker Service failed to broker a connection for user 'XXXX' to resource 'XXXXX Engineers'. The virtual machine 'XXXXXXXX' rejected a request to prepare itself for a connection. This problem usually indicates that the virtual machine is engaged in an activity such as restarting, entering a suspended state, or processing a recent disconnection or logoff.
If this problem persists, please restart the virtual machine."
The strange thing is, when i search for this VM, its not responding in XenCenter console, but:
- i can access the C$ share
- i can access the remote Event Viewer
- i can ping the VM
- i cannot use RDP, remote Windows Services, PSexec etc..
What we have tried:
- Restarted Delivery Controllers
- Restarted StoreFront servers
- Restarted Database server
- Checking the event viewer on the hung VM
- We have checked network connectivity in our monitoring
- Determine if it happens on one or more specific hosts in the cluster, but it happens on all of them.
Question
Mark Veldman
Hi,
Since 1 August we have a strange with one Machine Catalog in one specific cluster.
The strange part is that nothing has changed on this Machine Catalog (like snapshot etc.) since 24 july.
When a user starts up an Engineering desktop, sometimes the user get a black screen.
When the user disconnects from the Engineerings desktop, and tries to log in again on the same environment the following error in StoreFront occurred:
"Desktop %%% cannot be started"
So i looked into the logging of the Delivery Controller and checked the warnings. I see the following warning:
"The Citrix Broker Service failed to broker a connection for user 'XXXX' to resource 'XXXXX Engineers'. The virtual machine 'XXXXXXXX' rejected a request to prepare itself for a connection. This problem usually indicates that the virtual machine is engaged in an activity such as restarting, entering a suspended state, or processing a recent disconnection or logoff.
If this problem persists, please restart the virtual machine."
The strange thing is, when i search for this VM, its not responding in XenCenter console, but:
- i can access the C$ share
- i can access the remote Event Viewer
- i can ping the VM
- i cannot use RDP, remote Windows Services, PSexec etc..
What we have tried:
- Restarted Delivery Controllers
- Restarted StoreFront servers
- Restarted Database server
- Checking the event viewer on the hung VM
- We have checked network connectivity in our monitoring
- Determine if it happens on one or more specific hosts in the cluster, but it happens on all of them.
Details of our environment:
- XenDesktop 1811.1 controllers & StoreFront 1811.1
- Issue is in our Windows 7 environment. VDA 7.15 LTSR CU3.
- The Machine Catalog with the issue is provisioned by MCS, non-persisntent desktop on XenServer 7.6.
- Receiver/Workspace clients of all kinds of versions.
- Ivanti Workspace as profile manager.
We still haven't solved this issue. Any one has an idea?
Greetings,
Mark
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