Citrix Reciever app error: Your apps are not available at this time. Please try again in a few minutes or contact your help desk with this information: cannot contact store.
Hi, first please let me say that I am a healthcare professional, not IT... I have contacted my help desk and months have gone by without resolution so I am trying to fix this myself!
Using my dell laptop, I can access citrix receiver app perfectly fine as long as I am connected to my network internet... however if I use a mobile hotspot or even my home internet I get the above error message when trying to log in.
I am able to successfully login to citrix through our internal remote website with no issues.
I have compared internet settings with my office desktop and my laptop, they're the same, I have compared my citrix app settings with my office computer and laptop and they're also the same.
This worked totally fine until the end of January when all of a sudden I wasn't able to log in to the app anymore..
Please help, I have read the threads on this issue but I have no idea what most are talking about so please "dumb" it down for someone who has no IT experience.
Question
Vanessa Hicks
Hi, first please let me say that I am a healthcare professional, not IT... I have contacted my help desk and months have gone by without resolution so I am trying to fix this myself!
Using my dell laptop, I can access citrix receiver app perfectly fine as long as I am connected to my network internet... however if I use a mobile hotspot or even my home internet I get the above error message when trying to log in.
I am able to successfully login to citrix through our internal remote website with no issues.
I have compared internet settings with my office desktop and my laptop, they're the same, I have compared my citrix app settings with my office computer and laptop and they're also the same.
This worked totally fine until the end of January when all of a sudden I wasn't able to log in to the app anymore..
Please help, I have read the threads on this issue but I have no idea what most are talking about so please "dumb" it down for someone who has no IT experience.
Thanks!
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