Netscaler Unified Gateway (Too Many Redirects)

[Roberto Perez1709157566]

I am working on a project with Netscaler were I am employing Unified Gateway. This all works perfectly except for a Bookmark that directs users to an external Help Desk URL.

 

When I test the Bookmark, it eventually gives back the message:

 

ERR_TOO_MANY_REDIRECTS

 

Basically, we have an external Help Desk page, but we have an internal web page that checks the user's sign-in credentials via IIS.

 

When a user accesses the URL:

 

http://help.myinternaldomain.com/SWAuth

 

It checks the Users AD Credentials, then redirects the user to the external page:

 

https://help.myexternaldomain.com/portal

 

This only works internally on our network, if a user tried this externally they would get a 404 Error. However, using the Unified Gateway we figured we could now offer this up externally by having users log into the UG and use the Bookmark.

 

The only problem is, we get the Too Many Redirects error!

 

Does anyone have any suggestions on how I can resolve this?

[Siddhartha Sarmah]

So the bookmark you have published is http://help.myinternaldomain.com/SWAuth ? 

I believe post login this site is supposed to redirect you to https://help.myexternaldomain.com/portal

 

The too many redirects issue is seen when accessing the internal site or post login to the internal site ?

Is SAML auth in place between the internal and external site ?

Can you take a fiddler and see between which two URLs the browser is bouncing between 

 

 

[Siddhartha Sarmah]

Try this as well and see if this solves the issue, add myexternaldomain.com to excluded domains 

 

Citrix Gateway >> Global Settings >> Configure Domains for Clientless Access

[Roberto Perez1709157566]

@siddharthas that worked the very first time and passed my credentials as it should with no issues.

 

Perfect, thanks for the assist!