Skype 2015 not fully working in XenApp 7.15 CU2, it has been fine for months

[Andy White1709154166]

Hello,

 

Users are getting this error recently when users log onto their XenApp desktop (Windows 2012R2) which has O365 installed.

 

When they open Skype 

 

 

Try and sign in

 

 

Click cancel it lets you in but with the below error. 

 

 

Thing is I can receive and send IMs and if I click on Groups and New then I see all my contacts.

 

I have tried resetting my UPM profile too.

 

Any ideas would be great.  Locally on my laptop it all works fine.

 

Thanks

[Mads Lerager]

I've run a service case with Microsoft, they confirm they are aware of the issue. Their official workaround is to launch another Office application first (like excel) to pick up the license. I guess one could script that. They said it would be fixed in the next round of updates in May.

[Andy White1709154166]

Oh wow we looked at that, so we have RDS licenses so there should be no cost?

 

With regards to the Broad install, I have just down this, but should it still say Monthly Channel?

 

[Mads Lerager]

You need to use either FsLogix for the profiles or access it through ShareFile. 

 

A low level way of doing it is through the OneDriveMapper script, but since FsLogix will now be available to everyone with RDS licenses thats going to be the way forward from now on.

 

https://www.lieben.nu/liebensraum/onedrivemapper/

[Andy White1709154166]

@Mads Lerager how have you got round getting OneDrive working in Windows Explorer?

[Andy White1709154166]

By the way the trick of opening Excel first works, thanks.

 

This will help for the time being.

[Mads Lerager]

Its easier if you just read the Microsoft documentation for their update channels:

 

https://docs.microsoft.com/en-us/deployoffice/overview-of-update-channels-for-office-365-proplus

[Andy White1709154166]

With the broad update, how do you keep you image up to date with this method?

[Mads Lerager]

I would say that running anything other than broad update channel is risking issues like this, no matter what requirements you might have for version parity.

[Andy White1709154166]

Explains why it was working at one point.

 

I have to keep my O365 at the same level as the desktop users here so I can't leave me version too old.

[Andy White1709154166]

So the I can now get in as I found we use a cloud based web filtering service that blocked IE6 browsers, if I turn that off it lets me in.

 

How ever I still get that sign in window pop up and it says temporary server issues and if I close it, Skype opens but in Basic mode:

 

 

Not sure what to try next any ideas?  

 

I did try turning off this web filter completely and still get the same issue.

[Mads Lerager]

I think its an issue with Shared Computer Licensing

[Andy White1709154166]

Damn, just uninstalled and reinstalled using the above and reset my profile and I get the same issue.

 

Why is this happening only in Citrix?

[Mads Lerager]

It started happening with the December update in the monthly channel.

 

To you install...

 

I wouldn't allow updates in a XenApp env. Try and correct you configuration to this:

 

<Configuration>

  <Add OfficeClientEdition="64" Channel="Broad" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <Language ID="es-es"/>
    </Product>
  </Add>
   <Updates Enabled="FALSE" />
   <Display Level="Full" AcceptEULA="TRUE" />  
   <Logging Level="Standard" Path="%temp%" />   
   <Property Name="SharedComputerLicensing" Value="1" />
</Configuration>

 

Beware that users that have logged on and used a newer office version will get problems with an older office version afterwards if they don't get a new profile. So going back to Broad channel will get you profile issues.

[Andy White1709154166]

To install Office I used this a few months ago:

 

<Configuration>

  <Add OfficeClientEdition="64" Channel="Current" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <Language ID="es-es"/>
    </Product>
  </Add>
   <Updates Enabled="TRUE" Channel="Monthly" />
   <Display Level="Full" AcceptEULA="TRUE" />  
   <Logging Level="Standard" Path="%temp%" />   
   <Property Name="SharedComputerLicensing" Value="1" />
</Configuration>

[Andy White1709154166]

If I open Outlook, Excel etc before Skype I still get the same issue.

 

Have you reinstalled as Broad, if so how?

 

When did this start to happen?

[Mads Lerager]

I have reported this to MIcrosoft. It seems to be a problem only in targted and monthly update channels. Broad is fine. Fiddler trace shows S4B fails with a 403 error when trying to download the Office endpoints XML. If you open another Office application before Skype you are good.