Jump to content
Welcome to our new Citrix community!
  • 0

INstall VDA fialing with error-Installation of the ICA for Remote Desktop services failed with error code 1603


Gautham Konuri

Question

hi Experts,

 

I am installing VDA 7.15 on server 2012 r2 and its giving the below error and the log file 

 

Date: Friday, April 13, 2018
Application version 7.15.0.82
Running from E:\x64\XenDesktop Setup\MetaInstallerCore.dll
Product Version 7.15.0.82
09:06:36.3390       : XenDesktopSetup:Product with upgrade code {C05CE041-63DB-4467-B777-9FCB30013CA2} is not installed.
09:06:36.3390       : XenDesktopSetup:MetainstallerVdaApplication Incompatible product list populated
09:06:36.3390       : XenDesktopSetup:InstallationManager instantiated
09:06:36.3390       : XenDesktopSetup:Operation system: WindowsServer2012 64bit
09:06:36.3390       : XenDesktopSetup:VerifyCDRoot: Media type not yet determined
09:06:36.3390       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:06:36.3390       : XenDesktopSetup:MediaType has been set to Full
09:06:36.3390       : XenDesktopSetup:The MSI Execution mutex is not currently locked.
09:06:36.3390       : XenDesktopSetup:OS Installation Type Server detected.
09:06:36.3390       : XenDesktopSetup:This is a Citrix supported server platform.'
09:06:36.3390       : XenDesktopSetup:OldInstallLocation: Searching for existing VDA installs...
09:06:36.3430       : XenDesktopSetup:This is not a supported Workstation VDA OS.'
09:06:36.3460       : XenDesktopSetup:Component 'Citrix Online Plug-in' and dependencies instantiated.
09:06:36.3470       : XenDesktopSetup:Component 'Citrix Online Plug-in' and dependencies instantiated.
09:06:36.3470       : XenDesktopSetup:Product with upgrade code {C6F601FC-380A-4399-B1E9-7B881F70D1D2} is not installed.
09:06:36.3520       : XenDesktopSetup:Product with upgrade code {C05CE041-63DB-4467-B777-9FCB30013CA2} is not installed.
09:06:36.3530       : XenDesktopSetup:Component 'Microsoft .NET Framework 4.5.2' and dependencies instantiated.
09:06:36.3530       : XenDesktopSetup:Component 'Citrix Diagnostics Facility' and dependencies instantiated.
09:06:36.3530       : XenDesktopSetup:Component 'Citrix Telemetry Service' and dependencies instantiated.
09:06:36.3550       : XenDesktopSetup:Component 'Microsoft Remote Desktop Session Host' and dependencies instantiated.
09:06:36.3550       : XenDesktopSetup:Component 'Microsoft Remote Desktop Connection' and dependencies instantiated.
09:06:36.3560       : XenDesktopSetup:Component 'Microsoft Desktop Experience' and dependencies instantiated.
09:06:36.3570       : XenDesktopSetup:Component 'Windows Remote Assistance Feature' and dependencies instantiated.
09:06:36.3570       : XenDesktopSetup:Component 'Microsoft Visual x64 C++ 2013 Runtime' and dependencies instantiated.
09:06:36.3570       : XenDesktopSetup:Component 'Microsoft Visual x64 C++ 2015 Runtime' and dependencies instantiated.
09:06:36.3580       : XenDesktopSetup:Component 'Microsoft Visual x86 C++ 2013 Runtime' and dependencies instantiated.
09:06:36.3580       : XenDesktopSetup:Component 'Microsoft Visual x86 C++ 2015 Runtime' and dependencies instantiated.
09:06:36.3580       : XenDesktopSetup:Component 'ICA for Remote Desktop Services' and dependencies instantiated.
09:06:36.3590       : XenDesktopSetup:Component 'CSE Component' and dependencies instantiated.
09:06:36.3590       : XenDesktopSetup:Component 'Broker Agent' and dependencies instantiated.
09:06:36.3600       : XenDesktopSetup:Component 'Machine Management Provider' and dependencies instantiated.
09:06:36.3600       : XenDesktopSetup:Component 'Machine Identity Service' and dependencies instantiated.
09:06:36.3600       : XenDesktopSetup:Component 'Citrix HDX Media Stream For Flash Server Install' and dependencies instantiated.
09:06:36.3610       : XenDesktopSetup:Component 'HDXWMIProviderx64' and dependencies instantiated.
09:06:36.3610       : XenDesktopSetup:Component 'Citrix User Profile Manager' and dependencies instantiated.
09:06:36.3610       : XenDesktopSetup:Component 'Citrix User Profile Manager WMI Plugin' and dependencies instantiated.
09:06:36.3620       : XenDesktopSetup:Component 'Director VDA Plug-in' and dependencies instantiated.
09:06:36.3620       : XenDesktopSetup:Component 'AppDisks VDA Plug-in' and dependencies instantiated.
09:06:36.3630       : XenDesktopSetup:Component 'VDA Monitor Plug-in' and dependencies instantiated.
09:06:36.3630       : XenDesktopSetup:Component 'VDA WMI Proxy Plug-in' and dependencies instantiated.
09:06:36.3640       : XenDesktopSetup:Component 'Citrix Authentication Identity Assertion VDA Plug-in' and dependencies instantiated.
09:06:36.3640       : XenDesktopSetup:Component 'Citrix Universal Print Client' and dependencies instantiated.
09:06:36.3640       : XenDesktopSetup:Component 'Citrix Enhanced Desktop Experience' and dependencies instantiated.
09:06:36.3650       : XenDesktopSetup:Component 'Citrix Online Plug-in' and dependencies instantiated.
09:06:36.3650       : XenDesktopSetup:Product with upgrade code {C6F601FC-380A-4399-B1E9-7B881F70D1D2} is not installed.
09:06:36.3760       : XenDesktopSetup:Commandline arguments: /NOSPLASHSCREEN, /XENAPP
09:06:36.5430       : XenDesktopSetup:Checking for Virtual Machine environment and caching the results...
09:06:36.6000       : XenDesktopSetup:IsVirtualMachine: SMBIOS Information
09:06:36.6000       : XenDesktopSetup:  Name: VMware Virtual Platform
09:06:36.6000       : XenDesktopSetup:  Vendor: VMware, Inc.
09:06:36.6000       : XenDesktopSetup:Vendor Info: Unknown
09:06:36.6010       : XenDesktopSetup:IsVirtualMachine: Virtual Machine Detected.
09:06:36.6090       : XenDesktopSetup:Computer Name: IL1AVCLCTXXA18.corad.corelinksolutions.com
09:06:36.6090       : XenDesktopSetup:MetaInstaller Version: 7.15.0.82
09:06:36.6090       : XenDesktopSetup:Product Type: XenApp
09:06:36.6090       : XenDesktopSetup:Operating System: WindowsServer2012
09:06:36.6100       : XenDesktopSetup:User: CORAD\gautham.konuri-v
09:06:36.6110       : XenDesktopSetup:Current User Preferences follows state: after-process-cmdline
09:06:36.6160       : XenDesktopSetup:ShowUI = False
NoReboot = False
NoPrerequisites = False
UIMode = Normal
LogPath = 
VerboseLog = False
WorkingDirectory = C:\Users\gautham.konuri-v\AppData\Local\Temp\2\rbt_b8969e2a-ab68-485b-8fe4-af840c5d0c27
InstallDirectory = C:\Program Files\Citrix
CDRoot = 
InstallationResuming = False
ChangeFirewall = False
ConfigureRemoteAssistance = False
InstallRemoteAssistance = True
IsVirtualMachine = True
IsVMWareVirtualMachine = True
ControllerNames = 
WcfPort = 
DoNotEnableDesktopExperience = False
User overriden virtual machine = False
User overriden physical machine = False
NoResume = False
Support Unknown OS = False
Send Experience Metrics CIS Upload = False
Application Type = Unknown
Connector HTTPS Port = 443
AllowClientHostedAppsUrl (LAA) = False
MasterImage = True
NoCitrixWDDM = False
FarmGuid = 
CitrixWddmOnHyperV = False
EnablePersonalVDisk = False
OptimizeVirtualMachine = False
ConfigureUdpPorts = False
ConfigureFramehawkUdpPorts = False
ConfigureHdxUdpPorts = False
EnableFlashSecurity = False
EnableProGraphics = False

09:06:36.6160       : XenDesktopSetup:ScreenReader enabled? False
09:06:36.6180       : XenDesktopSetup:Product with upgrade code {F5453F83-2C78-40F5-BA36-51B13602758F} is not installed.
09:06:36.6200       : XenDesktopSetup:Is 64bit processor architecture: True
09:06:36.6250       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:06:36.6260       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:06:36.7240       : XenDesktopSetup:Product with upgrade code {BAF5CDCA-ED04-4FD6-B1CC-33BFEFAE3B5E} is not installed.
09:06:36.7330       : XenDesktopSetup:Component 'Smart Tools Agent' and dependencies instantiated.
09:06:36.7340       : XenDesktopSetup:Product with upgrade code {B78D7E8F-0782-411A-8D33-AAE3EBA1EDFB} is not installed.
09:06:36.7340       : XenDesktopSetup:Product with upgrade code {76A0BDF3-8A8E-47D2-8E42-B2BF255CFCC8} is not installed.
09:06:36.7440       : XenDesktopSetup:Product with upgrade code {0a4bbeef-2958-44c8-9ef7-4c2c0adc3d6e} is not installed.
09:06:36.7450       : XenDesktopSetup:Product with upgrade code {c05ce041-63db-4467-b777-9fcb30013ca2} is not installed.
09:06:36.7510       : XenDesktopSetup:Product with upgrade code {C74592E1-2996-43EA-B0A9-A912C21DF9D1} is not installed.
09:06:36.7540       : XenDesktopSetup:Product with upgrade code {0DB1DA64-30A0-470E-AE0C-CC496476926C} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {FE52D6EF-6372-459D-8575-B84AC98D24B8} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {30411FC2-9D05-43FE-9D85-A0F3BDDBD306} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {67A16C0A-F797-414D-AB8D-C0818C8DE51F} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {DBAE9AAB-167E-4A78-A9A2-8EAF0B4AE67E} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {DA464100-2415-471F-A52E-6342AE9D9CDC} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {E926D230-8DFB-47CA-B61A-D45CC138B023} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {2CB0DF32-8046-4E21-8B06-FE2D50BEADB9} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {685A0B31-C77B-4641-84FE-E58A8165F317} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {BCD85E54-50BE-4C33-84BB-3B28A6D0F198} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {0C855D61-35B1-4152-9B6C-B033C5DFBE31} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {A51288CA-9539-455C-8CFC-6E9CFD1F3BEF} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {9637E4BB-A2C0-43AF-8E68-1C3FDFF18A58} is not installed.
09:06:36.7550       : XenDesktopSetup:Product with upgrade code {D4420A54-C9EC-4E84-BCA0-2101C682A4DF} is not installed.
09:06:36.7650       : XenDesktopSetup:Component group Virtual Delivery Agent installation status is NotInstalled
09:06:36.7650       : XenDesktopSetup:Component group Citrix Receiver installation status is NotInstalled
09:06:36.7720       : XenDesktopSetup:CalculateComponentInstallOrder Entered
09:06:37.0870       : XenDesktopSetup:Product with upgrade code {C74592E1-2996-43EA-B0A9-A912C21DF9D1} is not installed.
09:06:37.1050       : XenDesktopSetup:Product with upgrade code {F5453F83-2C78-40F5-BA36-51B13602758F} is not installed.
09:06:37.1100       : XenDesktopSetup:Product with upgrade code {C05CE041-63DB-4467-B777-9FCB30013CA2} is not installed.
09:06:37.1320       : XenDesktopSetup:Component 'Citrix Personalization for App-V - VDA' and dependencies instantiated.
09:06:37.1470       : XenDesktopSetup:Product with upgrade code {B94E0866-8FB0-4AAB-A92F-F561406A5DDA} is not installed.
09:06:37.1490       : XenDesktopSetup:Component 'Personal vDisk' and dependencies instantiated.
09:06:37.1490       : XenDesktopSetup:Product with upgrade code {9F62F192-E0FB-4615-A686-BD79D40E8970} is not installed.
09:06:37.1640       : XenDesktopSetup:Component group Virtual Delivery Agent installation status is NotInstalled
09:06:37.3820       : XenDesktopSetup:Product with upgrade code {76A0BDF3-8A8E-47D2-8E42-B2BF255CFCC8} is not installed.
09:06:37.3861       : XenDesktopSetup:SummaryPageViewModel:check XenApp6.5 installed
09:06:37.3861       : XenDesktopSetup:Product with upgrade code {C05CE041-63DB-4467-B777-9FCB30013CA2} is not installed.
09:06:37.3881       : XenDesktopSetup:Starting synchronous process 'dism' with args '/online /english /get-features'
09:06:40.2938       : XenDesktopSetup:Process completed with error code 0x00000000
09:06:40.2948       : XenDesktopSetup:Starting synchronous process 'dism' with args '/online /english /get-features'
09:06:41.7369       : XenDesktopSetup:Process completed with error code 0x00000000
09:06:41.7379       : XenDesktopSetup:Starting synchronous process 'dism' with args '/online /english /get-features'
09:06:43.1164       : XenDesktopSetup:Process completed with error code 0x00000000
09:06:43.1632       : XenDesktopSetup:Found installed MSI product upgrade code'{20400CF0-DE7C-327E-9AE4-F0F38D9085F8}', product code {CB0836EC-B072-368D-82B2-D3470BF95707}, version '12.0.40660'
09:06:43.1789       : XenDesktopSetup:Found installed MSI product upgrade code'{36F68A90-239C-34DF-B58C-64B30153CE35}', product code {50A2BC33-C9CD-3BF1-A8FF-53C10A0B183C}, version '14.0.24215'
09:06:43.2101       : XenDesktopSetup:Found installed MSI product upgrade code'{B59F5BF1-67C8-3802-8E59-2CE551A39FC5}', product code {E30D8B21-D82D-3211-82CC-0F0A5D1495E8}, version '12.0.40660'
09:06:43.2414       : XenDesktopSetup:Found installed MSI product upgrade code'{65E5BD06-6392-3027-8C26-853107D3CF1A}', product code {37B55901-995A-3650-80B1-BBFD047E2911}, version '14.0.24212'
09:06:43.5070       : XenDesktopSetup:Product with upgrade code {0DB1DA64-30A0-470E-AE0C-CC496476926C} is not installed.
09:06:43.9367       : XenDesktopSetup:Product with upgrade code {BAF5CDCA-ED04-4FD6-B1CC-33BFEFAE3B5E} is not installed.
09:06:43.9957       : XenDesktopSetup:Detected version of wuaueng.dll is 7.9.9600.18838
09:06:44.2207       : XenDesktopSetup:Product with upgrade code {FE52D6EF-6372-459D-8575-B84AC98D24B8} is not installed.
09:06:44.5191       : XenDesktopSetup:Product with upgrade code {30411FC2-9D05-43FE-9D85-A0F3BDDBD306} is not installed.
09:06:44.7691       : XenDesktopSetup:Product with upgrade code {67A16C0A-F797-414D-AB8D-C0818C8DE51F} is not installed.
09:06:45.0347       : XenDesktopSetup:Product with upgrade code {DBAE9AAB-167E-4A78-A9A2-8EAF0B4AE67E} is not installed.
09:06:45.4566       : XenDesktopSetup:Product with upgrade code {DA464100-2415-471F-A52E-6342AE9D9CDC} is not installed.
09:06:45.8936       : XenDesktopSetup:Product with upgrade code {E926D230-8DFB-47CA-B61A-D45CC138B023} is not installed.
09:06:45.8946       : XenDesktopSetup:Component group Virtual Delivery Agent installation status is NotInstalled
09:06:45.8946       : XenDesktopSetup:Component group Citrix Receiver installation status is NotInstalled
09:06:45.8946       : XenDesktopSetup:CalculateComponentInstallOrder Entered
09:06:46.1016       : XenDesktopSetup:Product with upgrade code {2CB0DF32-8046-4E21-8B06-FE2D50BEADB9} is not installed.
09:06:46.3277       : XenDesktopSetup:Product with upgrade code {685A0B31-C77B-4641-84FE-E58A8165F317} is not installed.
09:06:46.6437       : XenDesktopSetup:Product with upgrade code {BCD85E54-50BE-4C33-84BB-3B28A6D0F198} is not installed.
09:06:46.7917       : XenDesktopSetup:Product with upgrade code {0C855D61-35B1-4152-9B6C-B033C5DFBE31} is not installed.
09:06:47.0777       : XenDesktopSetup:Product with upgrade code {A51288CA-9539-455C-8CFC-6E9CFD1F3BEF} is not installed.
09:06:47.3377       : XenDesktopSetup:Product with upgrade code {9637E4BB-A2C0-43AF-8E68-1C3FDFF18A58} is not installed.
09:06:47.4608       : XenDesktopSetup:Product with upgrade code {D4420A54-C9EC-4E84-BCA0-2101C682A4DF} is not installed.
09:07:00.4278       : XenDesktopSetup:Ping Service: /Citrix/CdsController/IRegistrar
09:07:00.4348       : XenDesktopSetup:Connection established to 10.90.24.94:80 using protocol Tcp
09:07:00.4348       : XenDesktopSetup:XenDesktop Controller found on il1avclctxzdc02.corad.corelinksolutions.com
09:07:01.9720       : XenDesktopSetup:Ping Service: /Citrix/CdsController/IRegistrar
09:07:01.9730       : XenDesktopSetup:Connection established to 10.90.24.94:80 using protocol Tcp
09:07:01.9739       : XenDesktopSetup:XenDesktop Controller found on il1avclctxzdc02.corad.corelinksolutions.com
09:07:16.8546       : XenDesktopSetup:Ping Service: /Citrix/CdsController/IRegistrar
09:07:16.8566       : XenDesktopSetup:Connection established to 10.90.24.92:80 using protocol Tcp
09:07:16.8566       : XenDesktopSetup:XenDesktop Controller found on il1avclctxxa16.corad.corelinksolutions.com
09:07:18.2657       : XenDesktopSetup:Ping Service: /Citrix/CdsController/IRegistrar
09:07:18.2667       : XenDesktopSetup:Connection established to 10.90.24.92:80 using protocol Tcp
09:07:18.2667       : XenDesktopSetup:XenDesktop Controller found on il1avclctxxa16.corad.corelinksolutions.com
09:07:26.7771       : XenDesktopSetup:Component group Virtual Delivery Agent installation status is NotInstalled
09:07:26.7771       : XenDesktopSetup:Component group Citrix Receiver installation status is NotInstalled
09:07:26.7771       : XenDesktopSetup:CalculateComponentInstallOrder Entered
09:07:30.6743 PROC  : XenDesktopSetup:InstallationManager.CancelPendingRebootResume(): Deleting file : 'C:\ProgramData\Citrix\XenDesktopSetup\CitrixVirtualDesktopAgent.xml', if that exists.
09:07:30.6783       : XenDesktopSetup:Deleting XenDesktopSetup command value from registry key: 'Software\Microsoft\Windows\CurrentVersion\RunOnce'.
09:07:30.6793       : XenDesktopSetup:Installation action = Install
09:07:30.6793       : XenDesktopSetup:Groups scheduled for action: 'Virtual Delivery Agent', 'Citrix Receiver', 
09:07:30.6793       : XenDesktopSetup:CalculateComponentInstallOrder Entered
09:07:30.6943       : XenDesktopSetup:Estimated time remaining: 158.620281428571
09:07:30.6963       : XenDesktopSetup:About to initialize component 'Citrix Virtual Desktop Agent'
09:07:30.6983       : XenDesktopSetup:Successfully initialized component 'Citrix Virtual Desktop Agent'
09:07:30.6983       : XenDesktopSetup:About to initialize component 'Citrix Diagnostics Facility'
09:07:30.6983       : XenDesktopSetup:Successfully initialized component 'Citrix Diagnostics Facility'
09:07:30.6983       : XenDesktopSetup:About to initialize component 'Citrix Telemetry Service'
09:07:30.6983       : XenDesktopSetup:Successfully initialized component 'Citrix Telemetry Service'
09:07:30.6983       : XenDesktopSetup:About to initialize component 'ICA for Remote Desktop Services'
09:07:30.6983       : XenDesktopSetup:Successfully initialized component 'ICA for Remote Desktop Services'
09:07:30.6983       : XenDesktopSetup:About to initialize component 'CSE Component'
09:07:30.6983       : XenDesktopSetup:Successfully initialized component 'CSE Component'
09:07:30.6983       : XenDesktopSetup:About to initialize component 'Broker Agent'
09:07:30.6983       : XenDesktopSetup:Successfully initialized component 'Broker Agent'
09:07:30.6983       : XenDesktopSetup:About to initialize component 'Machine Management Provider'
09:07:30.6983       : XenDesktopSetup:Successfully initialized component 'Machine Management Provider'
09:07:30.6983       : XenDesktopSetup:About to initialize component 'Machine Identity Service'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Machine Identity Service'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Citrix HDX Media Stream For Flash Server Install'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Citrix HDX Media Stream For Flash Server Install'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'HDXWMIProviderx64'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'HDXWMIProviderx64'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Citrix User Profile Manager'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Citrix User Profile Manager'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Citrix User Profile Manager WMI Plugin'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Citrix User Profile Manager WMI Plugin'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Director VDA Plug-in'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Director VDA Plug-in'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'AppDisks VDA Plug-in'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'AppDisks VDA Plug-in'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'VDA Monitor Plug-in'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'VDA Monitor Plug-in'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'VDA WMI Proxy Plug-in'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'VDA WMI Proxy Plug-in'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Citrix Authentication Identity Assertion VDA Plug-in'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Citrix Authentication Identity Assertion VDA Plug-in'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Citrix Universal Print Client'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Citrix Universal Print Client'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Citrix Enhanced Desktop Experience'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Citrix Enhanced Desktop Experience'
09:07:30.6993       : XenDesktopSetup:About to initialize component 'Citrix Online Plug-in'
09:07:30.6993       : XenDesktopSetup:Successfully initialized component 'Citrix Online Plug-in'
09:07:30.6993       : XenDesktopSetup:All components initialized, starting installations.
09:07:30.7013 PROC  : XenDesktopSetup:InstallComponent: Entry, component name = 'Citrix Virtual Desktop Agent'
09:07:30.7013       : XenDesktopSetup:InstallComponent: About to install component 'Citrix Virtual Desktop Agent'
09:07:30.7023       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:30.7023       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:30.7023       : XenDesktopSetup:Media found, Continuing.
09:07:30.7073 PROC  : XenDesktopSetup:CoreUtilities.CancelPendingDeletion(): Cancelling pending deletion of all files in folder: C:\Program Files\Citrix\XenDesktopVdaSetup
09:07:30.7073       : XenDesktopSetup:GetRegValue: Key Opened successfully. SYSTEM\CurrentControlSet\Control\Session Manager
09:07:30.7073       : XenDesktopSetup:GetRegValue: GetValue() failed SYSTEM\CurrentControlSet\Control\Session Manager PendingFileRenameOperations
09:07:30.7073       : XenDesktopSetup:CoreUtilities.CancelPendingDeletion(): No file is marked for deletion.
09:07:38.3951       : XenDesktopSetup:InstallComponent: Installed component 'Citrix Virtual Desktop Agent'
09:07:38.3951 PROC  : XenDesktopSetup:InstallComponent: Exit (return True)
09:07:38.3951 PROC  : XenDesktopSetup:InstallComponent: Entry, component name = 'Citrix Diagnostics Facility'
09:07:38.3951       : XenDesktopSetup:InstallComponent: About to install component 'Citrix Diagnostics Facility'
09:07:38.3951       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:38.3951       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:38.3951       : XenDesktopSetup:Media found, Continuing.
09:07:38.4107       : XenDesktopSetup:About to install MSI File 'E:\x64\Virtual Desktop Components\cdf_x64.msi' using params 'INSTALLLOCATION="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1"' log file is 'C:\Users\gautham.konuri-v\AppData\Local\Temp\2\Citrix\XenDesktop Installer\MSI Log Files\cdf_x641290799535.txt'
09:07:38.4107       : XenDesktopSetup:Starting synchronous process 'msiexec' with args '/i "E:\x64\Virtual Desktop Components\cdf_x64.msi" /lv "C:\Users\gautham.konuri-v\AppData\Local\Temp\2\Citrix\XenDesktop Installer\MSI Log Files\cdf_x641290799535.txt" /quiet INSTALLLOCATION="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1" REBOOT=ReallySuppress'
09:07:41.6093       : XenDesktopSetup:Process completed with error code 0x00000000
09:07:41.6093       : XenDesktopSetup:Installation of MSI File 'E:\x64\Virtual Desktop Components\cdf_x64.msi' succeeded
09:07:41.7103       : XenDesktopSetup:CheckRegKeyExists: RegKey SOFTWARE\Citrix\Citrix Virtual Desktop Agent\NeedsConfiguring: Opened Registry Key successfully.
09:07:41.7103       : XenDesktopSetup:SetRegValue: Registry value 1 set successfully SOFTWARE\Citrix\Citrix Virtual Desktop Agent\NeedsConfiguring Citrix Diagnostics Facility
09:07:41.7123       : XenDesktopSetup:Create Version Repository
09:07:41.7313       : XenDesktopSetup:Add the default version and initial history entry for the version repository
09:07:41.7773       : XenDesktopSetup:Add the initial install entry for the version repository...Success
09:07:41.7783       : XenDesktopSetup:InstallComponent: Installed component 'Citrix Diagnostics Facility'
09:07:41.7783 PROC  : XenDesktopSetup:InstallComponent: Exit (return True)
09:07:41.7783 PROC  : XenDesktopSetup:InstallComponent: Entry, component name = 'Citrix Telemetry Service'
09:07:41.7793       : XenDesktopSetup:InstallComponent: About to install component 'Citrix Telemetry Service'
09:07:41.7793       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:41.7793       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:41.7793       : XenDesktopSetup:Media found, Continuing.
09:07:41.7803       : XenDesktopSetup:About to install MSI File 'E:\x64\Virtual Desktop Components\TelemetryServiceInstaller_x64.msi' using params 'INSTALLDIR="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1" VDA_INSTALL="1"' log file is 'C:\Users\gautham.konuri-v\AppData\Local\Temp\2\Citrix\XenDesktop Installer\MSI Log Files\TelemetryServiceInstaller_x64918491071.txt'
09:07:41.7803       : XenDesktopSetup:Starting synchronous process 'msiexec' with args '/i "E:\x64\Virtual Desktop Components\TelemetryServiceInstaller_x64.msi" /lv "C:\Users\gautham.konuri-v\AppData\Local\Temp\2\Citrix\XenDesktop Installer\MSI Log Files\TelemetryServiceInstaller_x64918491071.txt" /quiet INSTALLDIR="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1" VDA_INSTALL="1" REBOOT=ReallySuppress'
09:07:46.8378       : XenDesktopSetup:Process completed with error code 0x00000000
09:07:46.8388       : XenDesktopSetup:Installation of MSI File 'E:\x64\Virtual Desktop Components\TelemetryServiceInstaller_x64.msi' succeeded
09:07:46.8408       : XenDesktopSetup:CheckRegKeyExists: RegKey SOFTWARE\Citrix\Citrix Virtual Desktop Agent\NeedsConfiguring: Opened Registry Key successfully.
09:07:46.8408       : XenDesktopSetup:SetRegValue: Registry value 1 set successfully SOFTWARE\Citrix\Citrix Virtual Desktop Agent\NeedsConfiguring Citrix Telemetry Service
09:07:46.8728       : XenDesktopSetup:Add the initial install entry for the version repository...Success
09:07:46.8738       : XenDesktopSetup:CheckRegKeyExists: RegKey Software\Citrix\Telemetry\Install: Opened Registry Key successfully.
09:07:46.8738       : XenDesktopSetup:SetRegValue: Registry value 1 set successfully Software\Citrix\Telemetry\Install Citrix Virtual Desktop Agent
09:07:46.8738       : XenDesktopSetup:InstallComponent: Installed component 'Citrix Telemetry Service'
09:07:46.8738 PROC  : XenDesktopSetup:InstallComponent: Exit (return True)
09:07:46.8748 PROC  : XenDesktopSetup:InstallComponent: Entry, component name = 'ICA for Remote Desktop Services'
09:07:46.8748       : XenDesktopSetup:InstallComponent: About to install component 'ICA for Remote Desktop Services'
09:07:46.8748       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:46.8748       : XenDesktopSetup:VerifyCDRoot: Found MediaID file at 'E:\x64'
09:07:46.8748       : XenDesktopSetup:Media found, Continuing.
09:07:46.8748       : XenDesktopSetup:About to install MSI File 'E:\x64\Virtual Desktop Components\TS\IcaTS_x64.msi' using params 'INSTALLDIR="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1"' log file is 'C:\Users\gautham.konuri-v\AppData\Local\Temp\2\Citrix\XenDesktop Installer\MSI Log Files\IcaTS_x641422184390.txt'
09:07:46.8748       : XenDesktopSetup:Starting synchronous process 'msiexec' with args '/i "E:\x64\Virtual Desktop Components\TS\IcaTS_x64.msi" /lv "C:\Users\gautham.konuri-v\AppData\Local\Temp\2\Citrix\XenDesktop Installer\MSI Log Files\IcaTS_x641422184390.txt" /quiet INSTALLDIR="C:\Program Files\Citrix" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="1" MSIRMSHUTDOWN="2" METAINSTALLER="1" REBOOT=ReallySuppress'
09:08:08.1160       : XenDesktopSetup:Process completed with error code 0x00000643
09:08:08.1170 $ERR$ : XenDesktopSetup:Installation of MSI File 'IcaTS_x64.msi' failed with code 'InstallFailure' (1603).
09:08:08.1200 $ERR$ : XenDesktopSetup:InstallComponent: Failed to install component 'ICA for Remote Desktop Services'. Installation of MSI File 'IcaTS_x64.msi' failed with code 'InstallFailure' (1603).
09:08:08.1200 $ERR$ : XenDesktopSetup:Recording installation failure. Installation of the ICA for Remote Desktop Services failed with error code 1603. Log Path: C:\Users\gautham.konuri-v\AppData\Local\Temp\2\Citrix\XenDesktop Installer\MSI Log Files\IcaTS_x641422184390.txt
09:08:08.1200 PROC  : XenDesktopSetup:InstallComponent: Exit
09:08:08.1200       : XenDesktopSetup:Install tasks for this session have finished.
09:08:08.1210       : XenDesktopSetup:Installation failed
09:08:08.1220       : XenDesktopSetup:InstallationManager returned Failed
09:08:08.3450       : XenDesktopSetup:Windows Service CitrixTelemetryService is  running.
 please help

 

image.thumb.png.fe873041f3e4f7c7a00f3240044bc124.pngimage.thumb.png.fd673c738d0ab50aa35893f13d4f44ba.png

 

 

 

Link to comment

9 answers to this question

Recommended Posts

  • 2

It is often caused by faulty permissions on this registry key.

Fix the registry permissions and try again.

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\citrix\Euem\LoggedEvents]

 

Edit permissions, advanced and change ownership to (local) administrators.

Edit permissions again and make sure to add (local) system with full control to this key.

  • Like 2
Link to comment
  • 1

I was able to fix this finally with the following approach

 

1, Download VDAcleanup utility -https://support.citrix.com/article/CTX209255?download and run on the VDA server which will remove everything

2.Uninstall VC++ redistributable

3.Do Clean reboot

4.Install VDA again which will install the VC++ redistributable package

5.Citrix Studio showing VDA registered now

6.Tested Application launch and its working fine

 

  • Like 1
Link to comment
  • 0

thanks Manbinder for the reply.

 

please find the mlog

 

Product Name: Citrix HDX TS (retail)
Product Msi: IcaTS_x64.msi
Product Version: 7.15.0.15040
Manufacturer Name: Citrix Systems, Inc.
Install Type:  Install
MSI Return Code: 1603
Helpful Details to troubleshoot/resolve the issue
Product: Citrix HDX TS (retail) -- Error 1904. Module C:\Program Files (x86)\Citrix\System32\rpm.dll failed to register. HRESULT -2147024770. Contact your support personnel.
CustomAction +rpm.dll.3954E3A9_F9BD_41D8_831E_D0E96959F4B2 returned actual error code -2147024770 (note this may not be 100% accurate if translation happened inside sandbox)
Failure Error Code: 1904
Failing Action: SelfRegModules
Action Time:  4/13/2018 9:50:49 AM
Operation: RegSelfReg
ObjectCategory: File
ObjectInfo: Citrix\System32\rpm.dll
Resolution: To troubleshoot/resolve this issue, refer to https://support.citrix.com/article/CTX226932
CTX KB Article: CTX226932
 

Link to comment
  • 0
On 16.4.2018 at 7:30 AM, Gautham Konuri said:

I was able to fix this finally with the following approach

 

1, Download VDAcleanup utility -https://support.citrix.com/article/CTX209255?download and run on the VDA server which will remove everything

2.Uninstall VC++ redistributable

3.Do Clean reboot

4.Install VDA again which will install the VC++ redistributable package

5.Citrix Studio showing VDA registered now

6.Tested Application launch and its working fine

 

 

I know this topic is older but I only want to confirm that the answer works. But I only uninstalled the VDA with the Cleanup tool and made the reboot. I have not uninstalled the VC++ Packages

Link to comment
  • 0

I got similar error  while upgrading VDA 1906_1 to VDA 1912 ltsr. used MSI Log analyzer to find the details about the error...

 

~~~~

Error details:

 

Got non fatal error while checking for an update to the tool. Continuing. The underlying connection was closed: An unexpected error occurred on a send.
Product Name: Machine Management WMI Provider
Product Msi: MachineManagementProvider_x64.msi
Product Version: 7.24.1000.26
Manufacturer Name: Citrix Systems,Inc.
Install Type:  Remove
MSI Return Code: 1603
Helpful Details to troubleshoot/resolve the issue
Product: Machine Management WMI Provider -- Error 1326. Error getting file security: C:\ProgramData\Citrix\PvsAgent\LocallyPersistedData\ GetLastError: 5
Failure Error Code: 1326
Failing Action: RemoveFolders
Operation: FolderRemove
ObjectCategory: File
ObjectInfo: Citrix\PvsAgent\LocallyPersistedData\
Recommended Steps:To troubleshoot/resolve this issue, refer to https://support.citrix.com/article/CTX226932?CitrixMSILogAnalyzer
CTX KB Article: CTX226932

 

~~~~

 

reason i ran in to this error is beacause someone tampered the default permission of C:\ProgramData\Citrix\PvsAgent\LocallyPersistedData folder path. So only the logged on user has the persmission to that folder. After adding required NTFS permissions for Admins, able to complete the installation.

 

 

Link to comment
  • 0
On 5/3/2018 at 2:44 AM, Geert van der Meulen 2 said:

It is often caused by faulty permissions on this registry key.

Fix the registry permissions and try again.

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\citrix\Euem\LoggedEvents]

 

Edit permissions, advanced and change ownership to (local) administrators.

Edit permissions again and make sure to add (local) system with full control to this key.

Thank you, this work for me.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...