cannot use scanner for XenApp 7.15 LTSR.

[Artimus Aunos]

Hi 

I hv used XenApp 7.15 Environment. I suspected why cannot use scanner to xenapp. 

I hv configured citrix policies with twain, already. 

 

Please help advise us how to config to use scanner vir xenapp.

 

Regards,

Artimus

[George Spiers1709154522]

What type of scanner? What endpoint are you using to connect to Citrix, full PC/thin client?

[Artimus Aunos]

Fujitsu model Fi-7160 and connected with PC. 

 

 

[George Spiers1709154522]

Make sure "Client TWAIN device redirection" policy is Allowed

Install the TWAIN driver from Fujitsu on your client PC.

Test the Scanner works with the TWAIN driver locally on the client PC using a tool such as Twacker.

 

Once confirmed working then connect to Citrix session. You have to use a Twain aware application inside the Citrix desktop. The scanner won't show in the Citrix desktop device manager.

If you cannot get the scanner to work, check it is redirected to the Citrix desktop by right-clicking Receiver -> Connection Center -> Devices - the redirection policy should be set to "Optimized" and "Local Machine/Remote Session" should be listed under the "Current Connection" column.

 

https://support.citrix.com/article/CTX107411

[Rishi Mehta1709153380]

I am having the same issue wherein scanner is not working in XA7.15 environment wherein we have citrix receiver 4.9 installed. But when we are using receiver 3.4 , everything works fine.

 

So wondering what could be the issue when using 4.9?