It seems that since the update to version 7.15 CU1, the start menu of users gets corrupted and shows blank icons for some softwares, not the others. If I reset the user profile to default then icons are working again, but on subsequents logons the icons are gone again.
UPM logs are here, i attached the policy and a screenshot of start menu.
Any idea why ?
Thanks
2017-12-09;16:07:44.641;INFORMATION;;;6;9456;DispatchLogonLogoff: ---------- Starting logon processing...
2017-12-09;16:07:44.641;INFORMATION;;;6;9456;IsRunningInTerminalServerSession: Terminal services installed.
2017-12-09;16:07:44.641;INFORMATION;;;6;9456;IsRunningInTerminalServerSession: ICA session.
2017-12-09;16:07:44.641;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: UserSID = S-1-5-21-610537040-3284850086-2333615173-1128
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: Triggered policy evaluation for <S-1-5-21-610537040-3284850086-2333615173-1128>
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-610537040-3284850086-2333615173-1128>
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;GetUserStorePath: User Store: Path In: \\#domain#.#domain#.ch\dfs\usersprofiles\#SAMAccountName#\!CTX_OSNAME!!CTX_PROFILEVER!
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;CADUser::Init: Determined user and DNS domain name: <#user#>, <#domain#.#domain#.CH>
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;CADUser::Init: Determined the ADsPath of user: <#user#>: <LDAP://#domain#.#domain#.CH/CN=#user#,OU=Employees,OU=Users,OU=Commune,DC=#domain#,DC=#domain#,DC=ch>
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;GetUserStorePath: User Store: Path Out: \\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6
2017-12-09;16:07:45.016;INFORMATION;#domain#;#user#;6;9456;SessionCount::RealTimeCount - User: #user#, Domain: #domain#, Session Count: 0.
2017-12-09;16:07:45.062;INFORMATION;#domain#;#user#;6;9456;ProcessLogon: Found a profile in the user store: <\\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6>.
2017-12-09;16:07:45.062;INFORMATION;#domain#;#user#;6;9456;QueryLocalProfile: No profile directory found.
2017-12-09;16:07:45.062;INFORMATION;#domain#;#user#;6;9456;QueryLocalProfile: Determined the name of a new profile directory: <C:\Users\#user#>.
2017-12-09;16:07:45.062;INFORMATION;#domain#;#user#;6;9456;CreateLocalProfile: Profile directory initialized: <C:\Users\#user#>.
2017-12-09;16:07:45.062;INFORMATION;#domain#;#user#;6;9456;ProcessLogon: Starting to restore directories and files.
2017-12-09;16:07:45.562;INFORMATION;#domain#;#user#;6;9456;StartJitSupport: Starting streamed profile support thre#domain#.
2017-12-09;16:07:45.562;INFORMATION;#domain#;#user#;6;9456;ProcessLogon: User logging on with Streamed Profile support enabled.
2017-12-09;16:07:45.562;INFORMATION;#domain#;#user#;6;9456;ProcessLogon: Restore finished.
2017-12-09;16:07:45.594;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Load: RegLoadKey of <C:\Users\#user#\NTUSER.DAT> to <S-1-5-21-610537040-3284850086-2333615173-1128> succeeded.
2017-12-09;16:07:45.609;WARNING;#domain#;#user#;6;9456;ResetSecurityForIE_AC: target file C:\Users\#user#\Appdata\Local\Packages\windows_ie_ac_001\ac does not exist
2017-12-09;16:07:45.609;WARNING;#domain#;#user#;6;9456;ResetSecurityForRS1StartMenu: target file C:\Users\#user#\Appdata\Local\Packages\Microsoft.Windows.ShellExperienceHost_cw5n1h2txyewy\ac does not exist
2017-12-09;16:07:45.609;INFORMATION;#domain#;#user#;6;9456;CreateV2ProfileJunctions: Starting to create NTFS junctions...
2017-12-09;16:07:45.609;INFORMATION;#domain#;#user#;6;9456;ReadFolderRedirectionSettings: S-1-5-21-610537040-3284850086-2333615173-1128\Software\Citrix\UserProfileManager\FolderRedirection\Settings
2017-12-09;16:07:45.625;INFORMATION;#domain#;#user#;6;9456;CreateV2ProfileJunctions: Finished creating NTFS junctions.
2017-12-09;16:07:45.625;INFORMATION;#domain#;#user#;6;9456;SaveFolderRedirectionSettings: S-1-5-21-610537040-3284850086-2333615173-1128\Software\Citrix\UserProfileManager\FolderRedirection\Settings
2017-12-09;16:07:45.625;INFORMATION;#domain#;#user#;6;9456;ProcessLogon: Performing Cross Platform logon processing
2017-12-09;16:07:45.625;INFORMATION;#domain#;#user#;6;9456;CpsUserData::Init: Cross Platform is not enabled
2017-12-09;16:07:45.656;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Unload: Unloaded registry hive <S-1-5-21-610537040-3284850086-2333615173-1128>.
2017-12-09;16:07:45.656;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-610537040-3284850086-2333615173-1128>
2017-12-09;16:07:45.656;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: ---------- Finished logon processing successfully in [s]: <1.02>.
2017-12-09;16:08:41.376;INFORMATION;;;6;9456;DispatchLogonLogoff: ---------- Starting logoff processing...
2017-12-09;16:08:41.376;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: Session is a console session.
2017-12-09;16:08:41.376;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: UserSID = S-1-5-21-610537040-3284850086-2333615173-1128
2017-12-09;16:08:41.376;INFORMATION;#domain#;#user#;6;9456;SessionCount::RealTimeCount - User: #user#, Domain: #domain#, Session Count: 0.
2017-12-09;16:08:41.376;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Profile directory read from registry: C:\Users\#user#
2017-12-09;16:08:41.391;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Load: RegLoadKey of <C:\Users\#user#\NTUSER.DAT> to <upm_S-1-5-21-610537040-3284850086-2333615173-1128_logoff> succeeded.
2017-12-09;16:08:41.391;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Successfully open registry file NTUSER.DAT for cross-platform processing during logoff.
2017-12-09;16:08:41.391;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Performing Cross Platform logoff processing
2017-12-09;16:08:41.391;INFORMATION;#domain#;#user#;6;9456;CpsUserData::ProcessChangedFiles: Cross Platform processing will not be performed for user
2017-12-09;16:08:41.469;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Found registry hive file in: <\\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6>.
2017-12-09;16:08:41.516;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Unload: Unloaded registry hive <upm_S-1-5-21-610537040-3284850086-2333615173-1128_logoff>.
2017-12-09;16:08:41.516;INFORMATION;#domain#;#user#;6;9456;RegistryWriteBack: Copying user registry file.
2017-12-09;16:08:41.516;INFORMATION;#domain#;#user#;6;9456;RegistryWriteBack: Copying user registry file succeeded.
2017-12-09;16:08:41.516;INFORMATION;#domain#;#user#;6;9456;RegistryWriteBack: Locking user registry file.
2017-12-09;16:08:41.516;INFORMATION;#domain#;#user#;6;9456;ProcessRegistryLogoff: User logged on at <2017-12-09 16:07:45.062>.
2017-12-09;16:08:41.532;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Load: RegLoadKey of <C:\Users\#user#\NTUSER.DAT> to <upm_S-1-5-21-610537040-3284850086-2333615173-1128_logoff> succeeded.
2017-12-09;16:08:41.532;INFORMATION;#domain#;#user#;6;9456;ProcessRegistryLogoff: User's hive is not loaded, loading '_logoff' hive.
2017-12-09;16:08:41.548;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Load: RegLoadKey of <C:\Users\#user#\NTUSER.DAT.START> to <upm_S-1-5-21-610537040-3284850086-2333615173-1128_logon> succeeded.
2017-12-09;16:08:41.548;INFORMATION;#domain#;#user#;6;9456;ProcessRegistryLogoff: Starting registry scan.
2017-12-09;16:08:41.626;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Unload: Unloaded registry hive <upm_S-1-5-21-610537040-3284850086-2333615173-1128_logon>.
2017-12-09;16:08:41.641;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Load: RegLoadKey of <C:\Users\#user#\NTUSER.DAT.NET> to <upm_S-1-5-21-610537040-3284850086-2333615173-1128_network> succeeded.
2017-12-09;16:08:41.719;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Unload: Unloaded registry hive <upm_S-1-5-21-610537040-3284850086-2333615173-1128_network>.
2017-12-09;16:08:41.719;INFORMATION;#domain#;#user#;6;9456;ProcessRegistryLogoff: Finished registry scan.
2017-12-09;16:08:41.719;INFORMATION;#domain#;#user#;6;9456;CRegistryHive::Unload: Unloaded registry hive <upm_S-1-5-21-610537040-3284850086-2333615173-1128_logoff>.
2017-12-09;16:08:41.719;INFORMATION;#domain#;#user#;6;9456;Saving Registry changes back to user store...
2017-12-09;16:08:41.751;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: SaveChangedFiles for user: <#user#>, SessionKey: 11, GlobalDir: <C:\Users>
2017-12-09;16:08:41.876;ERROR;#domain#;#user#;6;9456;GetFileAttributesAPIWrapper: GetFileAttributes of <\\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6\Pending\UPM_Profile\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin> failed with: Le fichier spécifié est introuvable.
2017-12-09;16:08:41.876;ERROR;#domain#;#user#;6;9456;GetFileAttributesAPIWrapper: GetFileAttributes of <\\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6\Pending\UPM_Profile\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin> failed with: Le fichier spécifié est introuvable.
2017-12-09;16:08:42.173;ERROR;#domain#;#user#;6;9456;GetFileAttributesAPIWrapper: GetFileAttributes of <\\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6\Pending\UPM_Profile\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin> failed with: Le fichier spécifié est introuvable.
2017-12-09;16:08:42.173;ERROR;#domain#;#user#;6;9456;GetFileAttributesAPIWrapper: GetFileAttributes of <\\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6\Pending\UPM_Profile\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin> failed with: Le fichier spécifié est introuvable.
2017-12-09;16:08:42.188;ERROR;#domain#;#user#;6;9456;GetFileAttributesAPIWrapper: GetFileAttributes of <\\#domain#.#domain#.ch\dfs\usersprofiles\#user#\Win2016v6\Pending\UPM_Profile\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin> failed with: Le fichier spécifié est introuvable.
2017-12-09;16:08:42.204;INFORMATION;#domain#;#user#;6;9456;Add cookie file path:AppData\Local\Microsoft\Windows\INetCookies
2017-12-09;16:08:42.204;INFORMATION;#domain#;#user#;6;9456;Add cookie file path:AppData\Local\Microsoft\Windows\INetCookies\Low
2017-12-09;16:08:42.235;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Processes still running in current session:
2017-12-09;16:08:42.235;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Process Running ->csrss.exe
2017-12-09;16:08:42.235;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Process Running ->winlogon.exe
2017-12-09;16:08:42.235;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Process Running ->dwm.exe
2017-12-09;16:08:42.235;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Process Running ->LogonUI.exe
2017-12-09;16:08:42.563;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Starting migrate of pending area to user store.
2017-12-09;16:08:42.985;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Migrate of pending area to user store complete.
2017-12-09;16:08:42.985;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Finished saving files of a session.
2017-12-09;16:08:42.985;INFORMATION;#domain#;#user#;6;9456;DeleteWMIInstance:Deletion passed for \\XDSH01\ROOT\RSOP\USER:__NAMESPACE.Name="S_1_5_21_610537040_3284850086_2333615173_1128" : L’opération a réussi.
2017-12-09;16:08:42.985;INFORMATION;#domain#;#user#;6;9456;WriteFeaturesToINIFile: temporary file name: C:\Users\#user#\cpmDA05.tmp
2017-12-09;16:08:43.032;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Locally cached user profile directory: <C:\Users\#user#> should be deleted.
2017-12-09;16:08:43.032;INFORMATION;#domain#;#user#;6;9456;ProcessLogoff: Added locally cached user profile directory to pending delete list: C:\Users\#user#
2017-12-09;16:08:43.032;INFORMATION;#domain#;#user#;6;9456;DispatchLogonLogoff: ---------- Finished logoff processing successfully in [s]: <1.66>.
Question
Philippe Marro1709155269
Hi
It seems that since the update to version 7.15 CU1, the start menu of users gets corrupted and shows blank icons for some softwares, not the others. If I reset the user profile to default then icons are working again, but on subsequents logons the icons are gone again.
UPM logs are here, i attached the policy and a screenshot of start menu.
Any idea why ?
Thanks
policy.htm
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