Jump to content


Photo

Application shortcut not pinned to Start Menu

Started by Oliver Woell , 13 September 2017 - 06:38 PM
15 replies to this topic

Oliver Woell Members

Oliver Woell
  • 12 posts

Posted 13 September 2017 - 06:38 PM

We are using WEM 4.4 on a Windows Server 2016 VDA 7.15.

 

Application Icons should be managed through Actions and Assignments.

Start Menu icon is created successfully but pinning icon to the Start Menu fails.

 

In debug log there is the following entry:

 

VuemApplicationExecutor.ExecuteCreateApplicationShortcut() : Application -> Wordpad (Id:10006) -> Pin To Start Menu failed. Application was not found on the client side.

 

The logged in user is able to start the application with the full URL which was used for creating the Start Menu shortcut.

 

No Start Menu folder redirection is used.

Clearing the Norskale cache does not solve this issue.

 

How can we solve the problem?



James Kindon Members

James Kindon
  • 43 posts

Posted 08 October 2017 - 11:49 AM

Are you using a variable in your path?

Oliver Woell Members

Oliver Woell
  • 12 posts

Posted 08 October 2017 - 12:28 PM

No, we are not using variables in the Command line path of the application.



Franco König Members

Franco König
  • 31 posts

Posted 09 October 2017 - 09:40 AM

hi oliver

 

on our customer with w2k16 servers and xa 7.15 ltsr, we have the same issue. i can not say what exactly this problem is, maybe a try a older UPM Version?

 

regards

frank



Franco König Members

Franco König
  • 31 posts

Posted 09 October 2017 - 02:19 PM

i also have now this issue also when i pin the Icon to taskbar, than same issue, is not working, norskale wem hang than



James Kindon Members

James Kindon
  • 43 posts

Posted 10 October 2017 - 12:40 AM

Is there any chance you have the same application defined twice? Or at least different applications with the same path

 

I have noticed in Server 2016 (haven't tested windows 10 yet) that if you define 2 applications within WEM with the same path details, yet different names, and then assign them, only one instance will ever land in the start menu 

 

I cant reproduce the exact same error as you, and my icon pinning is working as expected, but its worth noting

 

are you redirecting start menu's or anything like that?



Oliver Woell Members

Oliver Woell
  • 12 posts

Posted 10 October 2017 - 05:58 AM

I just opened a Citrix case and our troubleshootings with Citrix Support showed some problems with GPO´s. Removing all GPO´s let WEM working as expected. We are not redirecting Start Menu path and we are not using different applications with same path.

Currently I am trying to find the setting in the GPO which is responsible for this issue.



Franco König Members

Franco König
  • 31 posts

Posted 10 October 2017 - 06:18 AM

@james: no i only publish every app only once. no other applications with same path

@oliver: ok, that sounds interessting, i only have all UPM GPO Settings now in WEM, and some normal Citrix Computer GPO´s and one GPO for the APPS like Adobe Reader and Office 2016

 

what i make in my MasterImage is, that i create startlayout.xml file only with "This PC", "Control Panel" and "Windows Explorer" and import that do the Default User, maybe this can be also a problem. as i write yesterday, on our customer we have also the same problem when we Pin Icon to Taskbar. 

 

hope @oliver and Citrix Support have some good news this week :)

 

regards



James Kindon Members

James Kindon
  • 43 posts

Posted 10 October 2017 - 11:49 AM

I've just spoken to a colleague who is experiencing the same, I'll see if I can replicate his GPO's in the lab and work through it - I'm intrigued

Franco König Members
  • #10

Franco König
  • 31 posts

Posted 10 October 2017 - 01:52 PM

thx james, did your colleague experience the same also with pinned icons to the taskbar or only to the startmenue(p)?



James Kindon Members
  • #11

James Kindon
  • 43 posts

Posted 10 October 2017 - 07:54 PM

can you please send me an RSOP from your environments - i would like to see what GPO's are in play - particularly around start menu and taskbar

 

if you can also send me some screen dumps of your WEM config for processing, particularly around Environmental Settings - Start Menu, and all tabs under Advanced Settings - Configuration

 

feel free to private IM me the details



Franco König Members
  • #12

Franco König
  • 31 posts

Posted 11 October 2017 - 09:10 AM

for sure i will pm you with all details



BRANDON MITCHELL Members
  • #13

BRANDON MITCHELL
  • 175 posts

Posted 12 October 2017 - 02:15 PM

Are you by chance customizing the start menu via GPO with a layout file?  The WEM pinning was working for me, then broke when I tried to use a layout file, once I removed the GPO WEM was able to pin again.



Oliver Woell Members
  • #14

Oliver Woell
  • 12 posts

Posted 12 October 2017 - 05:17 PM

Hi Brandon,

I do not customize the start menu via GPO and layout file, since I want to customize it by group dependency through WEM assignments.

Regards

Oliver



Oliver Woell Members
  • #15

Oliver Woell
  • 12 posts

Posted 13 October 2017 - 08:20 AM

Citrix Support confirmed that this could be an issue. They are still testing and going to give me an update.



James Kindon Members
  • #16

James Kindon
  • 43 posts

Posted 13 October 2017 - 11:01 AM

There is definitely an issue. Pinning is completely hit and miss. I have success as long as a log off happens post assignment l, but cannot assign and pin during an active session, however manually pinning is fine. The same for Windows 10 with wem 4.4 and the new preview release.

I've tried tracing but cannot see anything of relevance, I see the tilelayerdata stuff get hit on wem refresh but it's not happy

The complete randomness of how the tiles splat around the start menu is also horrible