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Office 2013 and Dual monitor - rendering problem

Started by twang286 , 10 August 2017 - 10:10 AM
9 replies to this topic

twang286 Members

Trond Wang
  • 3 posts

Posted 10 August 2017 - 10:10 AM

After last weeks Office updates, whenever we drag an office application to the secondary monitor the window appear frozen. If I drag the window back to the main screen and refresh its fine.

 

All other apps are fine. Office Hardware acceleration on / off doesnt make a difference.

 

Any ideas will be appreciated

 



Tonia Keller Members

Tonia Keller
  • 3 posts

Posted 10 August 2017 - 01:08 PM

I am having the same issue!  When an Office app attempts to go full screen on the second monitor, it won't render correctly.  It just started yesterday and seems to affect everyone with two monitors.  We were on XenApp 7.6, but last night upgraded to 7.14.1 in order to see if the newer VDA helped, but it did not.  I have tried everything, short of rolling back the updates. 



Marek Friedl Members

Marek Friedl
  • 3 posts

Posted 11 August 2017 - 03:35 AM

We also are having this issue (Office 2013 on XenApp 7.6)
Office apps work on the user's primary monitor but stop responding as soon as they are moved to the secondary display.
 
Uninstalling the August 8, 2017—KB4034664 (Monthly Rollup) fixes the issue but obviously is not a long term solution.
Recommendations or possible fixes would be greatly appreciated.


Mbraak Members

Marcel Braak
  • 25 posts

Posted 11 August 2017 - 08:12 AM

Also having this issue on several servers with this update installed. Servers on which the update is not installed are not experiencing issues.



Mbraak Members

Marcel Braak
  • 25 posts

Posted 11 August 2017 - 10:41 AM

I found out it is not actually the KB4034664 update causing these issues but KB4034679 (Security Update - 2017-08 Security Only Quality Update for Windows Server 2008 R2) is causing the problem.

 

The monthly rollup (KB4034664) consists of :

 - KB4034679 (2017-08 Security Only Quality Update for Windows Server 2008 R2)

 - KB4025340 (Preview Monthly Rollup which actualy is KB4025341 (Monthly Rollup of July)


Tonia Keller Members

Tonia Keller
  • 3 posts

Posted 12 August 2017 - 09:39 PM

Uninstalling KB4034664 fixed it for me.  Found this article that contains reports of Windows 7 and other apps having the same issue:

 



Mark Klaver Members

Mark Klaver
  • 14 posts

Posted 23 August 2017 - 12:38 PM

Same problem here.

Removed Update KB4034664  from my Xenapp 7.8 server resolved the issue.

 

Hope MS will release a better fix soon.



Marek Friedl Members

Marek Friedl
  • 3 posts

Posted 06 September 2017 - 10:28 PM

I will be testing this as soon as possible but wanted to share in the meantime in case someone wants to try it themselves

 

From: https://support.microsoft.com/en-ca/help/4039884/windows-7-update-kb4039884

 

August 30, 2017—KB4039884

This update addresses an issue where UI elements, including menu bars, are missing from Windows and Java applications running on computers with multiple monitors (multimon). The issue affects console and Remote Desktop logons when the main monitor is not in the top left area of the monitor layout in Control Panel. Applications may also stop responding or not work properly when moved between monitors.
 
This issue impacts the following releases:
 
2017-08 Monthly Rollup - KB4034664
2017-08 Security-only update - KB4034679
2017-08 Preview of Monthly Rollup - KB4034670
Before you install this update, you must uninstall any previous version of KB4039884. Then install KB4034664 or KB4034679 before installing this current update of KB4039884.
 
Applies to
Windows Server 2008 R2 Service Pack 1, Windows 7 Service Pack 1


zjouhar686 Members

Zouhair Jouhari
  • 4 posts

Posted 12 September 2017 - 11:01 PM

I am having the same issue in our Environment after installing the above windows patches, did KB4039884 worked for you? Thanks



zjouhar686 Members
  • #10

Zouhair Jouhari
  • 4 posts

Posted 12 September 2017 - 11:05 PM

Did KB4039884 worked?