app not authorized the app needs to be authorized from secure hub

[David Sadek]

I have access to Secure Mail on my android. I'm trying to get it onto my iPad. I downloaded Secure Hub from the AppStore and tried to add secure mail through that. But it keeps telling me that I need to authorize it through Secure Hub and when I try doing that I keep getting this:

 

 

app not authorized the app needs to be authorized from secure hub

 

Any ideas? TIA

[Jan-Paul Plaisier]

Did you also add the MDX files for iOS in XMS? Can you download Secure Mail via the Secure Hub Store instead of via the Apple App Store?

[David Egan1709157332]

Hi David,

 

In order for one of our Public App Store apps to become authorised, the MDX file for the app needs to first be made available to the user from inside of SecureHub.

This is achieved by downloading the relevant MDX file from Citrix.com and then deploying it to the device user.

 

Once you have downloaded the correct MDX file (we have one available for each of our XenMobile apps, such as Secure Mail), the MDX file gets uploaded in to XenMobile Server console and made available for mobile devices to install it.

 

The device user should install this MDX deployment on their device.

After the mobile device does have this MDX file installed, then the Public App Store app itself can successfully authorise (even if it is downloaded directly from the Public App Store...this download doesn't actually need to get installed from inside of SecureHub).

 

This process does not force the Public App Store itself to be managed, it remains available outside of SecureHub and can be launched from there.

Only if the XenMobile admin chooses 'Force App to be Managed' (when configuring and publishing the Citrix.com MDX file) does this change.

 

Thanks,

David

[Arnaud Pain]

Hi David Sadek,

 

Please reboot your DB and your XMS nodes, it should work correctly after.

 

Arnaud

[jeremy mcatee]

I'm surious on this, we have the same issue, every 3 days we get a pop up on our secure mail app asking to "authorize this app".  the MDX file is the same version on our xenmobile server as to what is out in the public store....

 

my secure mail app settings have a 72 hour max offline period.  is it by design that every 3 days its goign to ask to "authorize this app", if so, thats not a very user friendly experience.  I dont have this issue on Android devices, just iOS.

[John Francis1709160537]

On 8/2/2017 at 4:31 PM, Arnaud Pain said:

Hi David Sadek,

 

Please reboot your DB and your XMS nodes, it should work correctly after.

 

Arnaud

 

 

Aranud,

 

I am having the same issue with the new SecureMail 20.8.5-8 which I uploaded and we are testing for IOS and Android. User launched SecureMail and he is getting "Authorize App". The database and XM servers are on the cloud. So, how would we go about it.

 

Thanks

John

[Arnaud Pain]

15 minutes ago, John Francis1709160537 said:

 

 

Aranud,

 

I am having the same issue with the new SecureMail 20.8.5-8 which I uploaded and we are testing for IOS and Android. User launched SecureMail and he is getting "Authorize App". The database and XM servers are on the cloud. So, how would we go about it.

 

Thanks

John

John,

 

On the first launch users will have to Authorize the applications.

 

Thanks

Arnaud

[John Francis1709160537]

18 minutes ago, Arnaud Pain said:

John,

 

On the first launch users will have to Authorize the applications.

 

Thanks

Arnaud

 

Well am not sure but the user said that he was asked to Authorize but then there is nothing that happens after he Authorizes.