error upgrading to 7.14

[Chris Daly1709156525]

all,

 

trying to upgrade from 7.8 to 7.14 and getting the 1603 error.  here is the end of the log file.

 

What am I doing wrong???

 

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printer_driver_ps.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printer_driver_PCL5c.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printer_driver_PCL4.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printerdriverrollback.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:682]: Executing op: CustomActionRollback(Action=printerdriverrollback.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,ActionType=1281,Source=BinaryData,Target=CTX_MF_MM_UninstallPrintDrivers,)

MSI (s) (E8:5C) [17:15:04:684]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDD71.tmp, Entrypoint: CTX_MF_MM_UninstallPrintDrivers

MSI (s) (E8:20) [17:15:04:839]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (s) (E8:20) [17:15:04:839]: Error in rollback skipped. Return: 5

MSI (s) (E8:20) [17:15:04:860]: Note: 1: 2318 2:  

MSI (s) (E8:20) [17:15:04:861]: No System Restore sequence number for this installation.

MSI (s) (E8:20) [17:15:04:861]: Unlocking Server

MSI (s) (E8:20) [17:15:04:870]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

Action ended 17:15:04: INSTALL. Return value 3.

MSI (s) (E8:20) [17:15:04:871]: Note: 1: 1708 

MSI (s) (E8:20) [17:15:04:872]: Product: Citrix HDX TS (retail) -- Installation failed.

 

MSI (s) (E8:20) [17:15:04:872]: Windows Installer installed the product. Product Name: Citrix HDX TS (retail). Product Version: 7.14.0.33. Product Language: 9. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603.

 

MSI (s) (E8:20) [17:15:04:878]: Deferring clean up of packages/files, if any exist

MSI (s) (E8:20) [17:15:04:878]: MainEngineThread is returning 1603

MSI (s) (E8:98) [17:15:04:881]: RESTART MANAGER: Session closed.

MSI (s) (E8:98) [17:15:04:881]: No System Restore sequence number for this installation.

=== Logging stopped: 06/23/2017  17:15:04 ===

MSI (s) (E8:98) [17:15:04:882]: User policy value 'DisableRollback' is 0

MSI (s) (E8:98) [17:15:04:882]: Machine policy value 'DisableRollback' is 0

MSI (s) (E8:98) [17:15:04:882]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (E8:98) [17:15:04:882]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (s) (E8:98) [17:15:04:882]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (s) (E8:98) [17:15:04:883]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (E8:98) [17:15:04:883]: Restoring environment variables

MSI (s) (E8:98) [17:15:04:884]: Destroying RemoteAPI object.

MSI (s) (E8:2C) [17:15:04:884]: Custom Action Manager thread ending.

MSI © (D4:FC) [17:15:04:886]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI © (D4:FC) [17:15:04:887]: MainEngineThread is returning 1603

=== Verbose logging stopped: 06/23/2017  17:15:04 ===

 

[Joe Robinson]

This looks like the vda, right? I don't even troubleshoot these anymore. I just use the vda cleanup utility to scrape the old one off and install the new one.

If you want to troubleshoot this, you'll need to find the MSI log. It'll be in a temp folder...either yours or Windows, don't recall which one at the moment. Open that up and search for "value 3" and your real error will be just a few lines above it.

Make sure you're Rollin 7.14.1 instead of 7.14. potential upgrade problems on your schedule with 7.14!

[Kishore Kunisetty]

 

all,

 

trying to upgrade from 7.8 to 7.14 and getting the 1603 error.  here is the end of the log file.

 

What am I doing wrong???

 

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printer_driver_ps.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printer_driver_PCL5c.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printer_driver_PCL4.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:681]: Executing op: ActionStart(Name=printerdriverrollback.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)

MSI (s) (E8:20) [17:15:04:682]: Executing op: CustomActionRollback(Action=printerdriverrollback.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,ActionType=1281,Source=BinaryData,Target=CTX_MF_MM_UninstallPrintDrivers,)

MSI (s) (E8:5C) [17:15:04:684]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDD71.tmp, Entrypoint: CTX_MF_MM_UninstallPrintDrivers

MSI (s) (E8:20) [17:15:04:839]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (s) (E8:20) [17:15:04:839]: Error in rollback skipped. Return: 5

MSI (s) (E8:20) [17:15:04:860]: Note: 1: 2318 2:  

MSI (s) (E8:20) [17:15:04:861]: No System Restore sequence number for this installation.

MSI (s) (E8:20) [17:15:04:861]: Unlocking Server

MSI (s) (E8:20) [17:15:04:870]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

Action ended 17:15:04: INSTALL. Return value 3.

MSI (s) (E8:20) [17:15:04:871]: Note: 1: 1708 

MSI (s) (E8:20) [17:15:04:872]: Product: Citrix HDX TS (retail) -- Installation failed.

 

MSI (s) (E8:20) [17:15:04:872]: Windows Installer installed the product. Product Name: Citrix HDX TS (retail). Product Version: 7.14.0.33. Product Language: 9. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603.

 

MSI (s) (E8:20) [17:15:04:878]: Deferring clean up of packages/files, if any exist

MSI (s) (E8:20) [17:15:04:878]: MainEngineThread is returning 1603

MSI (s) (E8:98) [17:15:04:881]: RESTART MANAGER: Session closed.

MSI (s) (E8:98) [17:15:04:881]: No System Restore sequence number for this installation.

=== Logging stopped: 06/23/2017  17:15:04 ===

MSI (s) (E8:98) [17:15:04:882]: User policy value 'DisableRollback' is 0

MSI (s) (E8:98) [17:15:04:882]: Machine policy value 'DisableRollback' is 0

MSI (s) (E8:98) [17:15:04:882]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (E8:98) [17:15:04:882]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (s) (E8:98) [17:15:04:882]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

MSI (s) (E8:98) [17:15:04:883]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (E8:98) [17:15:04:883]: Restoring environment variables

MSI (s) (E8:98) [17:15:04:884]: Destroying RemoteAPI object.

MSI (s) (E8:2C) [17:15:04:884]: Custom Action Manager thread ending.

MSI © (D4:FC) [17:15:04:886]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI © (D4:FC) [17:15:04:887]: MainEngineThread is returning 1603

=== Verbose logging stopped: 06/23/2017  17:15:04 ===

 

 

It may be helpful if you provide full logs.  If this is consistently reproducible for you please log a ticket with support and get these looked by Installer SME.

 

Thanks

Kishore

[Joe Robinson]

My bad, this is the MSI log -- not sure what this is, but it seems to be your problem:

 

 Executing op: CustomActionRollback(Action=printerdriverrollback.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,ActionType=1281,Source=BinaryData,Target=CTX_MF_MM_UninstallPrintDrivers,)

MSI (s) (E8:5C) [17:15:04:684]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDD71.tmp, Entrypoint: CTX_MF_MM_UninstallPrintDrivers

MSI (s) (E8:20) [17:15:04:839]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (s) (E8:20) [17:15:04:839]: Error in rollback skipped. Return: 5

MSI (s) (E8:20) [17:15:04:860]: Note: 1: 2318 2:  

MSI (s) (E8:20) [17:15:04:861]: No System Restore sequence number for this installation.

MSI (s) (E8:20) [17:15:04:861]: Unlocking Server

MSI (s) (E8:20) [17:15:04:870]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

Action ended 17:15:04: INSTALL. Return value 3.

 

 

 

Might be able to catch something with procmon.  I'd set a filter for Result = Access Denied.    It looks like something to do with print drivers -- maybe you've locked down the registry so drivers can't be installed?  

[Mahima Pearl Fernandes1709157366]

Hi Chris,

 

You can try the steps provided in the following article:

https://support.citrix.com/article/CTX215798

 

Also,could you provide the entire error message?

 

Thank you.

[Ernesto Rodriguez]

Hey,

 

Old thread but putting in my findings on this as I struggled at the same spot.

CTX_MF_MM_UninstallPrintDrivers

 

I upgraded a Server 2012 R2 to Server 2016 with an in-place upgrade.

Never had an issue by uninstalling Citrix VDA before the upgrade.

 

Kept receiving the 1603 Error with the only indication being that statement, "CTX_MF_MM_UninstallPrintDrivers".

All other topics via Google led to a Registry Key issue with permission but I never received that.

 

Instead this seemed to have solved my issue.

Cleaned up everything using the VDA Cleaner

I ran a Generlize Sysprep after upgrading to 2016.

Then attempted the installation again.

 

The above succeeded in 1 of 2 servers, but this was enough as I can just clone the server that was successful.