We have an issue with Citrix servers randomly rebooting themselves.
Since applying kb4012216 Windows Updates onto Citrix Xenapp servers (VDA 7.6.0, Windows Server 2012 R2), we have noticed that from our 20 Citrix servers, at least once a day a random server at a random time would reboot itself. We use vSphere 6 to manage the ESXi hosts and VMs, this simply reports that the Virtual Machine's guest operating system has crashed. Looking at the Event Viewer logs, around the time of the crashes, this is the only event log that appears to be relevant:
Application popup: BrokerAgent.exe - Application Error : The exception unknown software exception (0xe0434352) occurred in the application at location 0x2d7995fc.
The users do not receive a message on their screen and their lose their connection.
Since this started to happen we have updated the VDA on all server to version 7.6.300 and the operating system has had all updates applied. Despite this, the servers still randomly crash and reboot themselves.
Question
Martin Godfrey
We have an issue with Citrix servers randomly rebooting themselves.
Since applying kb4012216 Windows Updates onto Citrix Xenapp servers (VDA 7.6.0, Windows Server 2012 R2), we have noticed that from our 20 Citrix servers, at least once a day a random server at a random time would reboot itself. We use vSphere 6 to manage the ESXi hosts and VMs, this simply reports that the Virtual Machine's guest operating system has crashed. Looking at the Event Viewer logs, around the time of the crashes, this is the only event log that appears to be relevant:
Application popup: BrokerAgent.exe - Application Error : The exception unknown software exception (0xe0434352) occurred in the application at location 0x2d7995fc.
The users do not receive a message on their screen and their lose their connection.
Since this started to happen we have updated the VDA on all server to version 7.6.300 and the operating system has had all updates applied. Despite this, the servers still randomly crash and reboot themselves.
Any suggestions would be most welcome.
Regards
Martin
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