Jump to content


Connection Error

Started by Laura Nygaard , 20 April 2017 - 01:40 AM

Laura Nygaard Members

Laura Nygaard
  • 1 posts

Posted 20 April 2017 - 01:40 AM

Hello - 


New Citrix User from home, using OS X El Capitan Version 10.11.6


Citrix Viewer 12.5.0 (473188) 


Server: Not Connected


When I try top open my work desktop I get the following message:


"Contact your help desk with this information. Cannot write connection file "/users/lauranyg/Library/Application Support/Citrix Receiver/Config"


Any suggestions greatly appreciated - trying to remote in to work from home  :)


Thanks, Laura