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how to restore a file that been deleted from recycle bin

Started by tai jing , 29 March 2017 - 10:10 AM
1 reply to this topic

tai jing Members

tai jing
  • 18 posts

Posted 29 March 2017 - 10:10 AM

one user delete file from recycle bin a week ago.now he want file back. any way to restore file that already removed recycle bin. we are using the on premise storage.

Rob Sanders Citrix Employees

Rob Sanders
  • 100 posts

Posted 29 March 2017 - 11:32 AM



Have you followed the procedures outlined in our documentation to perform a backup of the files inside the StorageZone (https://docs.citrix.com/en-us/storagezones-controller/4-0/sf-manage-storagezone-controller/sf-storage-center-recovery.html). If so, you can recover the files following the steps in this article: https://docs.citrix.com/en-us/storagezones-controller/4-0/sf-manage-storagezone-controller/sf-manage-recover.html.


If you haven't created a backup of the data files, then it depends on the version of your StorageZone Controllers if you still can get the files back. The File Deletion Queue deletes files permanently from the deletion queue after 45 days with the latest version, but if you're running an older version that service cleans up the queue after 7 days. Recovering the files from the Deletion Queue follows the same steps from the recovery article mentioned above, it will automatically retrieve the files from the queue if they are still available. To verify how long the files remain in the Deletion Queue, you can review the Period value in C:\inetpub\wwwroot\Citrix\StorageCenter\SCFileCleanSvc\FileDeleteService.exe.config, which has the number of days that the files remain in the Deletion Queue.