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When 'creating a user' during adding them to a share folder - the email takes them to logon

Started by MIKE G , 23 March 2017 - 07:34 PM
2 replies to this topic

Best Answer Rob Sanders , 29 March 2017 - 11:38 AM

Hi,

 

As we've replaced the dual login page configuration, the recommendation would be to replace the customlogin.aspx method with our new method. The dual login page automatically shows up when SAML authentication has been enabled on the account (see: https://support.citrix.com/article/CTX214812) and the branding customizations can all be configured from the WebUI (see: https://support.citrix.com/article/CTX208349). To go from the old customizations to the new WebUI configured method, you'll have to open a support ticket to change the login page from CustomLogin to Default.

 

Changing to the new supported method will also allow the links from Welcome Emails to work without issues.

 

Thanks,

Rob

MIKE G Members

MIKE G
  • 106 posts

Posted 23 March 2017 - 07:34 PM

So a new user should go to 'setup' your account - 4 times out of 5 when the url is clicked its going to my customlogin.aspx page instead.



Rob Sanders Citrix Employees

Rob Sanders
  • 100 posts

Posted 29 March 2017 - 11:38 AM

Hi,

 

As we've replaced the dual login page configuration, the recommendation would be to replace the customlogin.aspx method with our new method. The dual login page automatically shows up when SAML authentication has been enabled on the account (see: https://support.citrix.com/article/CTX214812) and the branding customizations can all be configured from the WebUI (see: https://support.citrix.com/article/CTX208349). To go from the old customizations to the new WebUI configured method, you'll have to open a support ticket to change the login page from CustomLogin to Default.

 

Changing to the new supported method will also allow the links from Welcome Emails to work without issues.

 

Thanks,

Rob


Best Answer

MIKE G Members

MIKE G
  • 106 posts

Posted 29 March 2017 - 02:13 PM

Thanks, from digging I presumed it was related to this change - pity they half implemented something that breaks my setup! I had a custom custom page so guessing i can only do 'basic' customization from the webgui.

 

Thanks

Mike