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Printing Issue with Adobe Reader DC

Started by David Venner , 18 March 2017 - 11:19 PM

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David Venner
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Posted 18 March 2017 - 11:19 PM

We have Adobe Reader DC published as an app running on VDA 7.8.

Certain users down load PDF's from a secured site and print off a paper copy for filing.

However when the PDF is sent to print the image is shifted to the left and about half an inch (10mm - 15mm) is cut off, we have tried various settings within the reader preferences.

 

Now as a test I added a user to the "Direct Access Users" group and got them to RDP onto a VDA server.  We then opened Adobe Reader DC and tried to print the same doc which worked.  The doc printed as it should and nothing was cut off on the left side of the page.

 

Any one have any ideas \ suggestions why as a published app the page does not print correctly but does when printed direct from the application running on the server?