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UPM not working for citrix roaming profiles


Bruce McDonald

Question

I have setup a Citrix 7.9 XA/XD Site using Netscaler vpx 11 and Storefront 3.6 and everything is working so far except I am having a lot of trouble getting UPM to work for roaming profiles. My environment is all Windows Server 2012 and I have a number of the servers setup as shared desktops which are load balanced.

 

I have followed a few different guides to get UPM to work but I've mostly stuck to this one

http://www.carlstalhood.com/citrix-profile-management/

 

I cannot get a profile to logon and for the profile to get created in the user store path I have setup, when I try to logon I get a Windows Security message "these files can't be opened". This is a share on a Windows 2012 server, all the correct perms have been applied and this is where I would like all my profiles to be stored.

 

I am using UPM v 5.4.1.6105 with GPOs admx and adml files v 5.4.1. I have imported these into sysvol

 

Errors I am getting in userprofilemanager log files are - see attached log

 

Any help would be appreciated.

 

Here is a copy of my GPO

Citrix VDA Computer Settings Data collected on: 21/02/2017 4:02:22 PM
hide all
Generalhide
Detailshide
Domain blah.net Owner blah\Domain Admins Created 24/01/2017 2:18:10 PM Modified 20/02/2017 4:43:30 PM User Revisions 0 (AD), 0 (SYSVOL) Computer Revisions 31 (AD), 31 (SYSVOL) Unique ID {XXXXXXXXXXXXX-XXXXXX1BF4B40A} GPO Status Enabled
 
Linkshide
Location Enforced Link Status Path Citrix7.9RDSH No Enabled blah.net/blah/au.blah.net/Servers/Citrix7.9RDSH
This list only includes links in the domain of the GPO.
 
Security Filteringhide
The settings in this GPO can only apply to the following groups, users, and computers:
Name NT AUTHORITY\Authenticated Users
 
 
Delegationhide
These groups and users have the specified permission for this GPO
Name Allowed Permissions Inherited blah\Domain Admins Edit settings, delete, modify security No blah\Enterprise Admins Edit settings, delete, modify security No NT AUTHORITY\Authenticated Users Read (from Security Filtering) No NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS Read No NT AUTHORITY\SYSTEM Edit settings, delete, modify security No
 
Computer Configuration (Enabled)hide
Policieshide
Administrative Templateshide
Policy definitions (ADMX files) retrieved from the central store.
Citrix/Profile Managementhide
Policy Setting Comment Active write back Disabled   Enable Profile management Enabled   Path to user store Enabled   Absolute path or path relative to the home directory: \\home.au.blah.net\CtxProfiles79\#SAMAccountName# Policy Setting Comment Process logons of local administrators Enabled  
Citrix/Profile Management/Advanced settingshide
Policy Setting Comment Process Internet cookie files on logoff Enabled  
Citrix/Profile Management/File systemhide
Policy Setting Comment Exclusion list - directories Enabled   List of directories to exclude: $Recycle.Bin AppData\LocalLow !ctx_roamingappdata!\Microsoft\AppV\Client\Catalog !ctx_localappdata!\Microsoft\Office\15.0\Lync\Tracing Tracing !ctx_localappdata!\Packages !ctx_localappdata!\Microsoft\Windows\Application Shortcuts !ctx_localappdata!\Microsoft\UEV !ctx_localappdata!\GroupPolicy !ctx_internetcache! !ctx_localappdata!\Microsoft\Windows\Burn !ctx_localappdata!\Microsoft\Windows\CD Burning !ctx_localappdata!\Microsoft\Windows Live !ctx_localappdata!\Microsoft\Windows Live Contacts !ctx_localappdata!\Microsoft\Terminal Server Client !ctx_localappdata!\Microsoft\Messenger !ctx_localappdata!\Microsoft\OneNote !ctx_localappdata!\Microsoft\Outlook !ctx_localappdata!\Microsoft\AppV !ctx_localappdata!\Windows Live !ctx_localappdata!\Sun !ctx_localappdata!\TileDataLayer !ctx_localappdata!\Microsoft\Windows\Notifications !ctx_localsettings!\Temp !ctx_roamingappdata!\Sun\Java\Deployment\cache !ctx_roamingappdata!\Sun\Java\Deployment\log !ctx_roamingappdata!\Sun\Java\Deployment\tmp !ctx_localappdata!\Google\Chrome\User Data\Default\Cache !ctx_localappdata!\Google\Chrome\User Data\Default\Cached Theme Images !ctx_localappdata!\Google\Chrome\User Data\Default\JumpListIcons !ctx_localappdata!\Google\Chrome\User Data\Default\JumpListIconsOld !ctx_startmenu! AppData\Local\Microsoft\Windows\INetCache Policy Setting Comment Exclusion list - files Enabled   List of files to exclude: !ctx_localappdata!\Microsoft\Windows\UsrClass.dat*
Citrix/Profile Management/Profile handlinghide
Policy Setting Comment Delay before deleting cached profiles Enabled   Delay (seconds): 40 Policy Setting Comment Delete locally cached profiles on logoff Enabled   Local profile conflict handling Enabled   If both a local Windows user profile and a Citrix user profile in the user store both exist: Delete local profile
Citrix/Profile Management/Registryhide
Policy Setting Comment Exclusion list Enabled   Exclusion list: Software\Microsoft\AppV\Client\Integration Software\Microsoft\AppV\Client\Publishing
Citrix/Profile Management/Streamed user profileshide
Policy Setting Comment Profile streaming Enabled  
 
User Configuration (Enabled)hide
No settings defined.

 

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  • 2

I have fixed the problem, finally. For those out there with a similar issue here is what I did.

On each citrix shared desktop, load the hive for ntuser.dat in default user in regedit

go here Software\Microsoft\SystemCertificates\Root\ProtectedRoots>

permissions

give local administrator full control

give domain users read

add SYSTEM give it full control and make it the owner

unload the default user hive

reboot

 

This has finally resolved this issue, a big shout out to Carl who has to be the go to man for anything Citrix on the web. Thank you for persevering with me on this. Now when I logon to a shared desktop the logon time is much faster (quite fast actually) and my profiles are getting created in the correct user store on my fileserver. I'm rapt.

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Carl, my apologies, I thought I had done this. Here is the log file off one the shared 2012 server desktops that I have UPM installed on. Thanks for taking a look at this.

 

2017-02-21;16:45:18.678;INFORMATION;;;;1980;Current Windows Version: Windows Server 2012, MajorVersion: 6, MinorVersion: 2, BuildNumber: 9200, ServicePackMajor: 0, ServicePackMinor: 0, PlatformID: 2, ProductType: 3, SuiteMask: 16, CSDVersion: 
2017-02-21;16:45:18.678;INFORMATION;;;;1980;Current Windows System Info: NumberOfProcessors: 2, dwPageSize: 4096, dwProcessorType: 8664, wProcessorArchitecture: 9, wProcessorLevel: 6, wProcessorRevision: 16130
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value DisableDynamicConfig set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LoggingEnabled set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;Verbose log mode: off
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelPolicyUserLogon set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelUserName set neither in policy nor in INI file. Defaulting to: <1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelWarnings set neither in policy nor in INI file. Defaulting to: <1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelInformation set neither in policy nor in INI file. Defaulting to: <1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelFileSystemNotification set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelFileSystemActions set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelRegistryActions set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelRegistryDifference set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelActiveDirectoryActions set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelLogon set neither in policy nor in INI file. Defaulting to: <1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogLevelLogoff set neither in policy nor in INI file. Defaulting to: <1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value MaxLogSize set neither in policy nor in INI file. Defaulting to: <1048576>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: ProcessAdmins=<1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: DeleteCachedProfilesOnLogoff=<1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: ProfileDeleteDelay=<40>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value MigrateWindowsProfilesToUserStore set neither in policy nor in INI file. Defaulting to: <4>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: LocalProfileConflictHandling=<2>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LogoffRatherThanTempProfile set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: ServiceActive=<1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value LoadRetries set neither in policy nor in INI file. Defaulting to: <5>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value RecordFileAndRegistryChanges set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: ProcessCookieFiles=<1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: PathToUserStore=<\\home.au.blah.net\CtxProfiles79\#SAMAccountName#>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value TemplateProfilePath set neither in policy nor in INI file. Defaulting to: <>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value TemplateProfileOverridesLocalProfile set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value TemplateProfileOverridesRoamingProfile set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value TemplateProfileIsMandatory set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value OfflineSupport set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Policy ExclusionListRegistry enabled. Reading list values...
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: ExclusionListRegistry+=<Software\Microsoft\AppV\Client\Integration>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: ExclusionListRegistry+=<Software\Microsoft\AppV\Client\Publishing>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value InclusionListRegistry is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value SyncDirList is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value SyncFileList is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Policy SyncExclusionListDir enabled. Reading list values...
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<$Recycle.Bin>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<AppData\LocalLow>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_roamingappdata!\Microsoft\AppV\Client\Catalog>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Office\15.0\Lync\Tracing>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<Tracing>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Packages>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Windows\Application Shortcuts>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\UEV>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\GroupPolicy>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_internetcache!>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Windows\Burn>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Windows\CD Burning>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Windows Live>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Windows Live Contacts>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Terminal Server Client>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Messenger>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\OneNote>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Outlook>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\AppV>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Windows Live>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Sun>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\TileDataLayer>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Microsoft\Windows\Notifications>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localsettings!\Temp>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_roamingappdata!\Sun\Java\Deployment\cache>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_roamingappdata!\Sun\Java\Deployment\log>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_roamingappdata!\Sun\Java\Deployment\tmp>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Google\Chrome\User Data\Default\Cache>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Google\Chrome\User Data\Default\Cached Theme Images>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Google\Chrome\User Data\Default\JumpListIcons>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_localappdata!\Google\Chrome\User Data\Default\JumpListIconsOld>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<!ctx_startmenu!>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListDir+=<AppData\Local\Microsoft\Windows\INetCache>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Policy SyncExclusionListFiles enabled. Reading list values...
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: SyncExclusionListFiles+=<!ctx_localappdata!\Microsoft\Windows\UsrClass.dat*>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value ProcessedGroups is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value MirrorFoldersList is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value ExcludedGroups is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: PSEnabled=<1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value PSAlwaysCache set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value PSAlwaysCacheSize set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value read from Policy: PSMidSessionWriteBack=<0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value PSUserGroupsList is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value PSPendingLockTimeout set neither in policy nor in INI file. Defaulting to: <1>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value CPEnabled set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value CPUserGroupList is configured neither in policy nor in INI file. Using an empty list.
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value CPSchemaPath set neither in policy nor in INI file. Defaulting to: <>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value CPPath set neither in policy nor in INI file. Defaulting to: <Windows\PM_CP>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;ReadPolicy: Configuration value CPMigrationFromBaseProfileToCPStore set neither in policy nor in INI file. Defaulting to: <0>
2017-02-21;16:45:18.678;INFORMATION;;;;1980;PathExtension: : Win2012
2017-02-21;16:45:18.678;INFORMATION;;;;1980;PathExtension: : Win2012
2017-02-21;16:45:18.678;INFORMATION;;;;1980;PathExtension: : Win2012
2017-02-21;16:45:18.678;INFORMATION;;;;1980;PathExtension: : Win2012
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Sure here you go. 

 

2017-02-22;10:52:25.529;INFORMATION;;;3;6240;DispatchLogonLogoff: ---------- Starting logon processing...
2017-02-22;10:52:25.529;INFORMATION;;;3;6240;IsRunningInTerminalServerSession: Terminal services installed.
2017-02-22;10:52:25.529;INFORMATION;;;3;6240;IsRunningInTerminalServerSession: ICA session.
2017-02-22;10:52:25.529;INFORMATION;blah;citrix;3;6240;DispatchLogonLogoff: UserSID = XXXX-XXXX-XXXX
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;DispatchLogonLogoff: Triggered policy evaluation for <S-1-5-21-xxxxxxxx-34977>
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-xxxxxxxxxxxx-34977>
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;GetUserStorePath: User Store: Path In: \\fileserver\CtxProfiles79\#SAMAccountName#
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;CADUser::Init: Determined user and DNS domain name: <citrix>, <blah.NET>
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;CADUser::Init: Determined the ADsPath of user: <citrix>: <LDAP://blah.NET/CN=citrix,OU=Users,OU=Au.blah.net,OU=pp,DC=blah,DC=net>
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;GetUserStorePath: User Store: Path Out: \\fileserver\ctxprofiles79\citrix
2017-02-22;10:52:25.576;INFORMATION;blah;citrix;3;6240;SessionCount::RealTimeCount - User: citrix, Domain: blah, Session Count: 0.
2017-02-22;10:52:25.607;INFORMATION;blah;citrix;3;6240;QueryLocalProfile: Profile directory read from registry: C:\Users\citrix
2017-02-22;10:52:25.607;INFORMATION;blah;citrix;3;6240;QueryLocalProfile: Local profile is a UPM profile.
2017-02-22;10:52:25.607;INFORMATION;blah;citrix;3;6240;User store not found : The system cannot find the path specified.
2017-02-22;10:52:25.607;ERROR;blah;citrix;3;6240;ProcessLogon: A local UPM profile has been found but the corresponding profile <\\fileserver\ctxprofiles79\citrix> can not be found in the userstore. Switching to a temporary profile.
2017-02-22;10:52:25.623;INFORMATION;blah;citrix;3;6240;CreateLocalProfile: Profile directory initialized: <C:\Users\citrix>.
2017-02-22;10:52:25.763;ERROR;blah;citrix;3;6240;RecurseRegistry: Opening the key <S-1-5-21-xxxxxxx-xxxxxx-34977_tmp\Software\Microsoft\SystemCertificates\Root\ProtectedRoots> failed with: Access is denied.
2017-02-22;10:52:25.763;ERROR;blah;citrix;3;6240;CRegistryHive::ResetSecurity: Failed to reset security on registry hive <C:\Users\citrix\NTUSER.DAT>.
2017-02-22;10:52:25.763;ERROR;blah;citrix;3;6240;CreateLocalProfileFromTemplate: Could not create a local profile from a template: Access is denied.
2017-02-22;10:52:25.779;INFORMATION;blah;citrix;3;6240;CRegistryHive::Unload: Unloaded registry hive <S-1-5-21-xxxxxxxx-34977_tmp>.
2017-02-22;10:52:25.795;INFORMATION;blah;citrix;3;6240;CRegistryHive::Load: RegLoadKey of <C:\Users\citrix\NTUSER.DAT> to <S-1-5-21-xxxxxxxxx-34977> succeeded.
2017-02-22;10:52:25.810;INFORMATION;blah;citrix;3;6240;CRegistryHive::Unload: Unloaded registry hive <S-1-5-21-xxxxxxxx-34977>.
2017-02-22;10:52:25.810;INFORMATION;blah;citrix;3;6240;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-xxxxxxxxx-34977>
2017-02-22;10:52:25.810;INFORMATION;blah;citrix;3;6240;DispatchLogonLogoff: ---------- Finished logon processing successfully in : <0.28>.
2017-02-22;10:53:55.901;INFORMATION;;;;1896;RefreshPolicy: Got a Full Armour policy update.
2017-02-22;10:53:55.901;INFORMATION;;;;1896;UpmEnvironmentDefaults::Refresh: Checking environment to set configuration defaults...
2017-02-22;10:53:55.979;INFORMATION;;;;1896;UpmEnvironmentDefaults::Refresh: Detected environment: Personal Vdisk: FALSE, Running on XenDesktop: TRUE, Assigned: FALSE, Is VM: TRUE, OS changes persist: TRUE
2017-02-22;10:53:55.979;INFORMATION;;;;1896;ReadPolicy: Configuration value PathToLogFile set neither in policy nor in INI file. Defaulting to: <>

 

successfully in : <0.28>.
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"A local UPM profile has been found but the corresponding profile <\\fileserver\ctxprofiles79\citrix> can not be found in the userstore. Switching to a temporary profile."

 

This means you need to delete the local profile.

 

There's also a permissions issue with HKCU\Software\Microsoft\SystemCertificates\Root\ProtectedRoots. This seems familiar but I don't know the fix off hand.

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Carl, not sure what to do here. I found this https://support.citrix.com/article/CTX135766 however it points Server 2008 and XA 6.5 but it talks about creating a new default user profile an editing the ntuser.dat and changing the owner of Software\Microsoft\SystemCertificates\Root\ProtectedRoots

to System.

 

But Server 2012 doesn't have a default user, am I suppose to create one with Windows System Image Manager?

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  • 0

Ok, I have deleted the local profile that was on that server, logged back on and here are the logs, thanks.

 

Starting logon processing...
2017-02-22;13:15:31.444;INFORMATION;;;2;5292;IsRunningInTerminalServerSession: Terminal services installed.
2017-02-22;13:15:31.444;INFORMATION;;;2;5292;IsRunningInTerminalServerSession: ICA session.
2017-02-22;13:15:31.444;INFORMATION;blah;citrix;2;5292;DispatchLogonLogoff: UserSID = S-1-5-21-xxxxxxxxx-34977
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;DispatchLogonLogoff: Triggered policy evaluation for <S-1-5-21-xxxxxxxxx-34977>
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-xxxxxxxxx-34977>
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;GetUserStorePath: User Store: Path In: \\fileserver\CtxProfiles79\#SAMAccountName#
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;CADUser::Init: Determined user and DNS domain name: <citrix>, <blah.NET>
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;CADUser::Init: Determined the ADsPath of user: <citrix>: <LDAP://blah.NET/CN=citrix,OU=Users,OU=Au.blah.net,OU=pp,DC=blah,DC=net>
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;GetUserStorePath: User Store: Path Out: \\fileserver\ctxprofiles79\citrix
2017-02-22;13:15:31.584;INFORMATION;blah;citrix;2;5292;SessionCount::RealTimeCount - User: citrix, Domain: blah, Session Count: 0.
2017-02-22;13:15:31.600;WARNING;blah;citrix;2;5292;QueryLocalProfile: Deleting stale ProfileList entry for user with SID <S-1-5-21-xxxxxxxxx-34977> pointing to <C:\Users\citrix>.
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;QueryLocalProfile: Determined the name of a new profile directory: <C:\Users\citrix>.
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;ProcessLogon: Did not find a profile in the user store: <\\fileserver\ctxprofiles79\citrix>.
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;CADUser::Init: Determined user and DNS domain name: <citrix>, <blah.NET>
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;CADUser::Init: Determined the ADsPath of user: <citrix>: <LDAP://blah.NET/CN=citrix,OU=Users,OU=Au.blah.net,OU=pp,DC=blah,DC=net>
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;QueryRoamingProfile: No roaming profile configured.
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;QueryLocalProfile: No profile directory found.
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;QueryLocalProfile: Determined the name of a new profile directory: <C:\Users\citrix>.
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;CreateLocalProfileFromTemplate: Starting to create a new local profile: <C:\Users\citrix> from template <C:\Users\Default>...
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;CreateLocalProfile: Profile directory initialized: <C:\Users\citrix>.
2017-02-22;13:15:31.616;INFORMATION;blah;citrix;2;5292;ImportNetworkProfile: Starting to create a new profile in <C:\Users\citrix> from source <C:\Users\Default>...
2017-02-22;13:15:31.725;INFORMATION;blah;citrix;2;5292;ImportNetworkProfile: Successfully created a new profile in <C:\Users\citrix> from template <C:\Users\Default>.
2017-02-22;13:15:31.725;INFORMATION;blah;citrix;2;5292;CreateV2ProfileJunctions: Starting to create NTFS junctions...
2017-02-22;13:15:31.740;INFORMATION;blah;citrix;2;5292;CreateV2ProfileJunctions: Finished creating NTFS junctions.
2017-02-22;13:15:31.756;INFORMATION;blah;citrix;2;5292;CRegistryHive::Load: RegLoadKey of <C:\Users\citrix\NTUSER.DAT> to <S-1-5-21-xxxxxxxxx-34977_tmp> succeeded.
2017-02-22;13:15:31.756;INFORMATION;blah;citrix;2;5292;CRegistryHive::ResetSecurity: Starting to reset security on registry hive <C:\Users\citrix\NTUSER.DAT>...
2017-02-22;13:15:31.803;ERROR;blah;citrix;2;5292;RecurseRegistry: Opening the key <S-1-5-21-xxxxxxxxx-34977_tmp\Software\Microsoft\SystemCertificates\Root\ProtectedRoots> failed with: Access is denied.
2017-02-22;13:15:31.803;ERROR;blah;citrix;2;5292;CRegistryHive::ResetSecurity: Failed to reset security on registry hive <C:\Users\citrix\NTUSER.DAT>.
2017-02-22;13:15:31.803;ERROR;blah;citrix;2;5292;CreateLocalProfileFromTemplate: Could not create a local profile from a template: Access is denied.
2017-02-22;13:15:31.818;INFORMATION;blah;citrix;2;5292;CRegistryHive::Unload: Unloaded registry hive <S-1-5-21-xxxxxxxxx-34977_tmp>.
2017-02-22;13:15:31.818;ERROR;blah;citrix;2;5292;ProcessLogon: SetupLocalProfile failed
2017-02-22;13:15:31.818;INFORMATION;blah;citrix;2;5292;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-xxxxxxxxx-34977>
2017-02-22;13:15:31.818;INFORMATION;blah;citrix;2;5292;DispatchLogonLogoff: ---------- Finished logon processing successfully in : <0.37>.
2017-02-22;13:17:47.197;INFORMATION;;;2;2420;DispatchLogonLogoff: ---------- Starting logoff processing...
2017-02-22;13:17:47.197;INFORMATION;;;2;2420;IsRunningInTerminalServerSession: Terminal services installed.
2017-02-22;13:17:47.197;INFORMATION;;;2;2420;IsRunningInTerminalServerSession: Console session.
2017-02-22;13:17:47.197;INFORMATION;blah;citrix;2;2420;DispatchLogonLogoff: UserSID = S-1-5-21-xxxxxxxxx-34977
2017-02-22;13:17:47.197;INFORMATION;blah;citrix;2;2420;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2017-02-22;13:17:47.197;INFORMATION;blah;citrix;2;2420;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2017-02-22;13:17:47.197;INFORMATION;blah;citrix;2;2420;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2017-02-22;13:17:47.212;INFORMATION;blah;citrix;2;2420;SessionCount::RealTimeCount - User: citrix, Domain: blah, Session Count: 0.
2017-02-22;13:17:47.212;WARNING;blah;citrix;2;2420;ProcessLogoff: GetSessionKey failed. This was probably caused by logging on while the service was stopped. Aborting...
2017-02-22;13:17:47.212;ERROR;blah;citrix;2;2420;DispatchLogonLogoff: ---------- Finished logoff processing with errors in : <0.02>.
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  • 0

Carl, I have loaded the hive for ntuser.dat for the default profile on the server and changed owner to System and I am getting the same logon error. See new log

 

2017-02-22;13:55:19.096;INFORMATION;;;3;6940;DispatchLogonLogoff: ---------- Starting logon processing...
2017-02-22;13:55:19.096;INFORMATION;;;3;6940;IsRunningInTerminalServerSession: Terminal services installed.
2017-02-22;13:55:19.096;INFORMATION;;;3;6940;IsRunningInTerminalServerSession: ICA session.
2017-02-22;13:55:19.096;INFORMATION;blah;citrix;3;6940;DispatchLogonLogoff: UserSID = S-1-5-21-xxxxxxxx-34977
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;DispatchLogonLogoff: Triggered policy evaluation for <S-1-5-21-xxxxxxxx-34977>
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-xxxxxxxx-34977>
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;GetUserStorePath: User Store: Path In: \\fileserver\CtxProfiles79\#SAMAccountName#
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;CADUser::Init: Determined user and DNS domain name: <citrix>, <blah.NET>
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;CADUser::Init: Determined the ADsPath of user: <citrix>: <LDAP://blah.NET/CN=citrix,OU=Users,OU=Au.blah.net,OU=pp,DC=blah,DC=net>
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;GetUserStorePath: User Store: Path Out: \\fileserver\ctxprofiles79\citrix
2017-02-22;13:55:19.159;INFORMATION;blah;citrix;3;6940;SessionCount::RealTimeCount - User: citrix, Domain: blah, Session Count: 0.
2017-02-22;13:55:19.205;WARNING;blah;citrix;3;6940;QueryLocalProfile: Deleting stale ProfileList entry for user with SID <S-1-5-21-xxxxxxxx-34977> pointing to <C:\Users\citrix>.
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;QueryLocalProfile: Determined the name of a new profile directory: <C:\Users\citrix>.
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;ProcessLogon: Did not find a profile in the user store: <\\fileserver\ctxprofiles79\citrix>.
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;CADUser::Init: Determined user and DNS domain name: <citrix>, <blah.NET>
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;CADUser::Init: Determined the ADsPath of user: <citrix>: <LDAP://blah.NET/CN=citrix,OU=Users,OU=Au.blah.net,OU=pp,DC=blah,DC=net>
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;QueryRoamingProfile: No roaming profile configured.
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;QueryLocalProfile: No profile directory found.
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;QueryLocalProfile: Determined the name of a new profile directory: <C:\Users\citrix>.
2017-02-22;13:55:19.205;INFORMATION;blah;citrix;3;6940;CreateLocalProfileFromTemplate: Starting to create a new local profile: <C:\Users\citrix> from template <C:\Users\Default>...
2017-02-22;13:55:19.221;INFORMATION;blah;citrix;3;6940;CreateLocalProfile: Profile directory initialized: <C:\Users\citrix>.
2017-02-22;13:55:19.221;INFORMATION;blah;citrix;3;6940;ImportNetworkProfile: Starting to create a new profile in <C:\Users\citrix> from source <C:\Users\Default>...
2017-02-22;13:55:19.408;INFORMATION;blah;citrix;3;6940;ImportNetworkProfile: Successfully created a new profile in <C:\Users\citrix> from template <C:\Users\Default>.
2017-02-22;13:55:19.408;INFORMATION;blah;citrix;3;6940;CreateV2ProfileJunctions: Starting to create NTFS junctions...
2017-02-22;13:55:19.408;INFORMATION;blah;citrix;3;6940;CreateV2ProfileJunctions: Finished creating NTFS junctions.
2017-02-22;13:55:19.439;INFORMATION;blah;citrix;3;6940;CRegistryHive::Load: RegLoadKey of <C:\Users\citrix\NTUSER.DAT> to <S-1-5-21-xxxxxxxx-34977_tmp> succeeded.
2017-02-22;13:55:19.439;INFORMATION;blah;citrix;3;6940;CRegistryHive::ResetSecurity: Starting to reset security on registry hive <C:\Users\citrix\NTUSER.DAT>...
2017-02-22;13:55:19.471;ERROR;blah;citrix;3;6940;RecurseRegistry: Opening the key <S-1-5-21-xxxxxxxx-34977_tmp\Software\Microsoft\SystemCertificates\Root\ProtectedRoots> failed with: Access is denied.
2017-02-22;13:55:19.471;ERROR;blah;citrix;3;6940;CRegistryHive::ResetSecurity: Failed to reset security on registry hive <C:\Users\citrix\NTUSER.DAT>.
2017-02-22;13:55:19.471;ERROR;blah;citrix;3;6940;CreateLocalProfileFromTemplate: Could not create a local profile from a template: Access is denied.
2017-02-22;13:55:19.502;INFORMATION;blah;citrix;3;6940;CRegistryHive::Unload: Unloaded registry hive <S-1-5-21-xxxxxxxx-34977_tmp>.
2017-02-22;13:55:19.502;ERROR;blah;citrix;3;6940;ProcessLogon: SetupLocalProfile failed
2017-02-22;13:55:19.502;INFORMATION;blah;citrix;3;6940;DispatchLogonLogoff: Updated Group Policy Extension history for <S-1-5-21-xxxxxxxx-34977>
2017-02-22;13:55:19.502;INFORMATION;blah;citrix;3;6940;DispatchLogonLogoff: ---------- Finished logon processing successfully in : <0.41>.
2017-02-22;13:57:45.285;INFORMATION;;;3;5036;DispatchLogonLogoff: ---------- Starting logoff processing...
2017-02-22;13:57:45.285;INFORMATION;;;3;5036;IsRunningInTerminalServerSession: Terminal services installed.
2017-02-22;13:57:45.285;INFORMATION;;;3;5036;IsRunningInTerminalServerSession: Console session.
2017-02-22;13:57:45.285;INFORMATION;blah;citrix;3;5036;DispatchLogonLogoff: UserSID = S-1-5-21-xxxxxxxx-34977
2017-02-22;13:57:45.285;INFORMATION;blah;citrix;3;5036;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2017-02-22;13:57:45.285;INFORMATION;blah;citrix;3;5036;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2017-02-22;13:57:45.285;INFORMATION;blah;citrix;3;5036;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2017-02-22;13:57:45.285;ERROR;blah;citrix;3;5036;SessionCount:RealTimeCount - Could not query session information for user name, because: Unspecified error
2017-02-22;13:57:45.285;WARNING;blah;citrix;3;5036;ProcessLogoff: GetSessionKey failed. This was probably caused by logging on while the service was stopped. Aborting...
2017-02-22;13:57:45.285;ERROR;blah;citrix;3;5036;DispatchLogonLogoff: ---------- Finished logoff processing with errors in : <0.00>.
 

 

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There isn't any security software interfering. There is no anti virus installed, windows firewall is disabled. UAC is turned off via the registry. Here is what I have done;

Optimising Windows 2012 - turn off UAC, turn off IE enhanced security, run this .reg file IEBrowserMaximumMajorVersion.reg, Turn on Smart Screening, turn off Windows firewall, for SCOM to manage a Citrix server make sure WinRM is running (cmd prompt > winrm quickconfig).

 

The iebrowser reg key is this

Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\citrix\HdxMediaStreamForFlash\Server\PseudoServer]
"IEBrowserMaximumMajorVersion"=dword:0000000b
"FlashPlayerVersionComparisonMask"=dword:00000000

 

The SYSTEM account is the owner of that reg key Software\Microsoft\SystemCertificates\Root\ProtectedRoots>

thats it, I haven't given it any perms as the article I followed said just make it the owner.

 

I now can't logon to this server properly that I have been testing on, even with my domain admin account through RDP and turning the GPO off, I get a temporary profile so something has gone amiss somewhere. I am going to rebuild this server. I tried copying the ntuser.dat from a working server to thge default user and I made sure I deleted any local accounts. 

 

I've spent days on trying to get UPM working and I am back to where I started so I may just give it a miss and use terminal server roaming profiles.

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  • 0

OK I fixed the temporary profile issue with logging onto the server by deleting any .bak files from the registry, perhaps I don't need to rebuild this server. As I have copied over a new ntuser.dat I will try giving SYSTEM full control and if this fails then I am out of ideas. Carl, thank you so far for your time, I didn't think UPM would be this troublesome to setup.

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  • 0

Hi Bruce

 

I'm having this exact issue but I cannot edit the NTUSER.DAT for the default user profile as it's in use when logged on? As soon as I Logoff the NTUSER.DAT is written back to the profile share so I can't edit it locally, and when I try and edit via the hive whilst on the share it says Access Denied. I cannot add SYSTEM or any other object .

 

This is becoming very frustrating, any help greatly apreciated

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Hi Wayne, I'm not sure why your default user has been redirected to a share? Something sounds amiss in your upm setup. The default user is local to each shared desktop in each server, I would go back and check your setup, have a look at Carl's guide on this. Can you login as a local administrator and load the ntuser.dat hive and edit the default user that way?

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  • 0

Hi Bruce

 

My Setup is XA/XD 7.12 Management servers all 2012R2 , Xenapp Servers are published shared desktops that are 2008R2 with Receiver 4.6 and VDA 7.12.

 

I'm logging onto the XenApp Server with a fresh new account which creates the local profile in C:\USERS and also on the profile share ?. I make changes, i.e; pin icons to taskbar and logoff. This then writes back to the profile on share under UPM_Profile

 

I then delete AppData\Local and any .blf or LOG files

 

It's when I try and load the hive from the profile server in regedit that I have the issues with ProtectedRoots folder with Access Denied ?

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