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XenApp 7.9 - Please wait for the Local Session Manager

Started by Joey Martinez , 03 February 2017 - 08:06 PM
7 replies to this topic

Joey Martinez Members

Joey Martinez
  • 7 posts

Posted 03 February 2017 - 08:06 PM

Hello Everyone,


We've recently been deploying XenApp to all our users.  I have ran across a strange issue that I can't seem to solve.  I have one user that can't start a session in XenApp.  Whenever you click to launch the application it hangs at "Please wait for the Local Session Manager" for 1 - 2 mins and then just closes.  This only happens to this one user out of about 150 users.  It's user related because this happens on every PC they are logged into.  I can't find any error messages as to what it could be.  There's nothing logged on the servers or the PCs.  I can see that the login fails on Director Dashboard with the failed reason of "other".


Any suggestions would be greatly appreciated.




Yunus Khan Citrix Employees

Yunus Khan
  • 4 posts

Posted 10 February 2017 - 02:46 PM

What is the profile solution you are using?Citrix profile,roaming profile etc?

Joey Martinez Members

Joey Martinez
  • 7 posts

Posted 10 February 2017 - 04:37 PM

We're using roaming profiles.  Just as an update to this as well.  We've worked with Citrix support on this for about 8 hours and still unable to find the issue with the single user.  To fix it, we just deleted the user account and recreated it. A lot of work for one user, but worth it to get rid of the problem.

Dennis Parker Members

Dennis Parker
  • 38 posts

Posted 10 February 2017 - 10:46 PM

I had this, or something similar at least, happen at a previous company. What I discovered there was the help desk had deleted their Citrix Roaming Profile trying to fix a problem with the application. The application only ran on a single server. When the user would attempt to login to the server it would attempt to create a TEMP profile folder and fail. 


Eventually, I had to parse through the registry, searching for the user AD SID, and delete anything profile related. Once I got all that taken care of, the user was able to log in and get a new profile created and use the application again. 


This happened several times while I was there.

Ray Davis Members

Ray Davis
  • 30 posts

Posted 05 March 2017 - 12:47 PM

Try this... From Carl Stalhood.
CTX212439 Desktop Session Stuck in Pre-Logon State with Message “Please wait for the Local Session Manager”:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Kerberos\Parameters\MaxTokenSize (DWORD) = 48000
Delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod\L$

Nicholas Burton Members

Nicholas Burton
  • 36 posts

Posted 14 April 2017 - 12:21 AM

Is there an error about the login process taking a long time in event viewer? Are these users mapped an inaccessible home drive in their AD object or a GPO/login script that references a bad UNC location?

jsalian9 Members

Jimmy Salian
  • 44 posts

Posted 18 April 2017 - 03:29 PM

Came across this issue once and the cause was one legacy printer driver. Delete all the printers from the local PC user is connecting from and give a try. Also you can try another user from the PC user is trying to login to eliminate local PC issue.

Udo Jetschmanegg Members

Udo Jetschmanegg
  • 92 posts

Posted 02 May 2017 - 12:57 PM

Did you have a look here: https://xenappblog.c...ze-logon-times/