user sessions random disconnecting using receiver 14.6.0.12010

[johnny07 | 6]

hello, we have an issue with receiver 14.6.0.12010

all our users connected to xenapp 7.12 through netscaler 11 and storefront 3.0 with receiver 14.6.0.12010 are randomly disconnected from their sessions.

installing an older receiver solves the problem.

is this a known problem, are we alone?

 

please some advise.

 

Thanks in advance.

 

Johnny Bos

 

[johnny07 | 6]

our issue is solved!

 

the problem was a custom cipher group bound to the vserver.

 

this group was created to increase security, now back to default, no disconnects anymore.

 

everybody thanks for your comments.

[Carl Stalhood | 12,797]

Is ICA proxied through NetScaler gateway? If so, what TCP Profile do you have assigned to the Gateway?

[johnny07 | 6]

carl, thanks for you quick response.

first i am not an netscaler pro, it is deployed by an third party.

as far as i can see is to the netscaler virtual server only a http profile applied with the name "nshttp_default_strict_validation"

there is no tcp profile assigned.

[johnny07 | 6]

ica is proxied through netscaler gateway.

[Carl Stalhood | 12,797]

Assign the XA_XD TCP Profile and see if that helps.

[johnny07 | 6]

carl, i will do that tomorrow morning when i am at the office.

i was reviewing our older netscaler config and there the XA_XD tcp profile is applied to the virtual server so it makes sense.

 

within 14 hours i will reply.

 

Thanks Carl.

[johnny07 | 6]

Can i change this setting during production hours?

[Carl Stalhood | 12,797]

Yes. I think it only applies to new connections.

[johnny07 | 6]

Carl, we attached the profile but did not solve the problem.

We where focused on the server side for solving the problem.

but looking at the client side we found that receiver is crashing with the following error:

 

Faulting application name: WFICA32.EXE, version: 14.6.0.12010, time stamp: 0x5820861d

Faulting module name: WFICA32.EXE, version: 14.6.0.12010, time stamp: 0x5820861d

Exception code: 0xc0000005

Fault offset: 0x0016f3f0

Faulting process id: 0xd60

Faulting application start time: 0x01d26d6ac2918f0f

Faulting application path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE

Faulting module path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE

Report Id: 9c30f2cf-994b-48bb-89b6-f73d8d690787

Faulting package full name: 

Faulting package-relative application ID: 

 

[kishorek | 245]

 

Carl, we attached the profile but did not solve the problem.

We where focused on the server side for solving the problem.

but looking at the client side we found that receiver is crashing with the following error:

 

Faulting application name: WFICA32.EXE, version: 14.6.0.12010, time stamp: 0x5820861d

Faulting module name: WFICA32.EXE, version: 14.6.0.12010, time stamp: 0x5820861d

Exception code: 0xc0000005

Fault offset: 0x0016f3f0

Faulting process id: 0xd60

Faulting application start time: 0x01d26d6ac2918f0f

Faulting application path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE

Faulting module path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE

Report Id: 9c30f2cf-994b-48bb-89b6-f73d8d690787

Faulting package full name: 

Faulting package-relative application ID: 

 

 

Are you saying you are seeing the crash once you attached the profile or prior to that also?

 

As you are seeing process crash, please work with Citrix Support team to debug this and suggest further.

 

Thanks

Kishore