Thomas Doering Posted October 14, 2016 Share Posted October 14, 2016 Hi all, after update form XenMobile-Server 10.3.6 to 10.4.0.116 there is no connection to ShareFile. In the Admin Gui you can choose ShareFile and nothing happens, no error appears. On the mobile devices the connect to ShareFile is possible. Anybody else with this problem, any Solutions ? THX Thomas Link to comment
0 Thorsten Rood1709157495 Posted October 26, 2016 Share Posted October 26, 2016 it will break for all installations that have sharefile configured before applying update 10.4. regardless of provisioning mode on or off. and you need to configure sharefile to allow FMD withing the MDX wrapped app. all subsequent misbehavior (browsing delivery groups, deploying [certain] apps or obtaining a new FMD token) falls into this malfuntioning scheme. once you have a broken setup, do this: 1) navigate to SQL MgmtStudio and fire "select ID,Name from RESOURCES_BAG where resources_bag.type like 'APP_FMD'"the result should be "ShareFile", note the ID 2) use a REST client to your https://xms:4443add header "Content-Type" = "application/json"POST /xenmobile/api/v1/authentication/loginuse a body of { "login":"administrator", "password":"xyz" }you should receive a 200 success with an auth_token, note the auth_token 3) use a REST client to your https://xms:4443add header "Content-Type" = "application/json"add header "auth_token" = "<the_one_obtained_earlier>"DELETE /xenmobile/api/v1/application/<ID>where <ID> is the one taken from the first SQL-query reconfigure sharefile using the webUI. nightmare is over. good luck! 3 Link to comment
0 Alexander Steins1709152550 Posted October 14, 2016 Share Posted October 14, 2016 No issue on my lab-system. Did you clear your browser-cache, just to be sure? alex Link to comment
0 Thomas Doering Posted October 14, 2016 Author Share Posted October 14, 2016 Hello Alex, yes the browser is clear. I used at least 3 browsers (IE, Firefox, Chrome) to check. Thomas Link to comment
0 Chris Tyson1709156276 Posted October 14, 2016 Share Posted October 14, 2016 We are getting the same, logged with support who confirmed and escalated. Link to comment
0 Mauri Schäpers Posted October 18, 2016 Share Posted October 18, 2016 We are getting the same, logged with support who confirmed and escalated. same here! can you post the the case number? Link to comment
0 Jason Froemming Posted October 18, 2016 Share Posted October 18, 2016 I'm seeing the same on my test system that I just updated to 10.4. 2 different browsers and 2 different computers, 1 Mac and 1 Win7. Link to comment
0 Jan-Paul Plaisier Posted October 24, 2016 Share Posted October 24, 2016 Same error on multiple environments... Link to comment
0 Amadou Diallo Posted October 28, 2016 Share Posted October 28, 2016 once you have a broken setup, do this: 1) navigate to SQL MgmtStudio and fire "select ID,Name from RESOURCES_BAG where resources_bag.type like 'APP_FMD'"the result should be "ShareFile", note the ID How do I get the ID when using XenMobiles integrated PostgreSQL? Link to comment
0 Thorsten Rood1709157495 Posted October 30, 2016 Share Posted October 30, 2016 open words: postgres isn't allowed for production use and CLI on XMS console is not matured to have custom command or SQL queries, nor you know the internal user/pw scheme. so you cannot. postgres is a dead-end-road and never convertible to production mode later. in case of postgres, it's by consequence an eval mode setup "only", and to my understanding no great deal to restart with a blank appliance, *not* configuring ShareFile and then applying the 10.4 patch (or starting with a blank 10.4 appliance). Link to comment
0 Thomas Doering Posted October 31, 2016 Author Share Posted October 31, 2016 Hi Thorsten, i tried your solution, but i still can't configure ShareFile using the webUI. Nothing changed. Maybe i made a mistake with the auth_token. Can you post an example for the syntax ? THX Thomas Link to comment
0 CarlStalhood Posted October 31, 2016 Share Posted October 31, 2016 auth_token is whatever is inside the quotes (without the quotes). When you ran the DELETE command, did you get a 200 OK response? Link to comment
0 Thomas Doering Posted October 31, 2016 Author Share Posted October 31, 2016 This workaround works for me now ! Bad mistake, I copied the quotes to ... THX Link to comment
0 Pradeep Muni Gowreesha Posted November 2, 2016 Share Posted November 2, 2016 Refer to the following article to workaround this issue: https://support.citrix.com/article/CTX218470. Link to comment
0 Ryan Butler1709155785 Posted November 2, 2016 Share Posted November 2, 2016 Had to make this change across multiple environments so I ended up scripting it out in PowerShell. Please review script before running. Use at own risk. Can also do the SQL query as long as the account running the script has access to DB. https://raw.githubusercontent.com/ryancbutler/Citrix/master/XenMobile/XM-CTX218470.ps1 1 Link to comment
0 Brian Napolitano Posted November 3, 2016 Share Posted November 3, 2016 Refer to the following article to workaround this issue: https://support.citrix.com/article/CTX218470. There should be a disclaimer in that KB stating that sharefile single sign on will break if those steps are followed. I fixed it by re-reading the docs (http://docs.citrix.com/en-us/xenmobile/10-4/authentication/saml-sso-sharefile.html) and learning that the internal app name changed to ShareFile_SAML2. There's a warning at the bottom of that page stating "Important: Each time you edit or recreate the ShareFile app or change the ShareFile settings in the XenMobile console, a new number is appended the internal application name, which means you must also update the Login URL in the ShareFile web site to reflect the updated app name". That warning should be copied verbatim into the KB. Link to comment
0 CarlStalhood Posted November 3, 2016 Share Posted November 3, 2016 At the bottom of each KB article is a place to provide feedback. Link to comment
0 Jarian Gibson Posted November 3, 2016 Share Posted November 3, 2016 Anytime you change ShareFile settings in XM, you may have to updated ShareFile SSO configuration if XM is your SAML auth piece for ShareFIle. Typically it's the SSO string in ShareFIle, but since this process is wiping config it is creating a new ShareFIle app in XM. Link to comment
0 Gregory Gueulette Posted November 17, 2016 Share Posted November 17, 2016 Citrix Support inform me that this issue will be fix with the version 10.4.1 Link to comment
0 Rob de Graaf Posted November 22, 2016 Share Posted November 22, 2016 I just installed the latest Rolling Patch for XenMobile 10.4 https://support.citrix.com/article/CTX219004 With this fix the sharefile issue in my envoirment is resolved. Link to comment
0 Patrick van Soest Posted November 24, 2016 Share Posted November 24, 2016 I just installed the latest Rolling Patch for XenMobile 10.4 https://support.citrix.com/article/CTX219004 With this fix the sharefile issue in my envoirment is resolved. With you it fixed the problem ? I installed it and nothing changed :( still not able to open sharefile tab in the gui. Reopend case again with citrix but I will keep an eye on this topic. Link to comment
0 Rob de Graaf Posted December 13, 2016 Share Posted December 13, 2016 With you it fixed the problem ? I installed it and nothing changed :( still not able to open sharefile tab in the gui. Reopend case again with citrix but I will keep an eye on this topic. Yes, it fixed the problem. Did you try to remove your browser cache afterwards? Link to comment
0 James Selix Posted October 11, 2019 Share Posted October 11, 2019 can this post and the others from over 3 years ago be unpinned from this forum section? they are deceiving and not relevant. we don't need exp on 10.3 when we are on 10.11 Link to comment
0 Mauri Schäpers Posted January 9, 2020 Share Posted January 9, 2020 On 10/11/2019 at 9:28 PM, James Selix said: can this post and the others from over 3 years ago be unpinned from this forum section? they are deceiving and not relevant. we don't need exp on 10.3 when we are on 10.11 true Link to comment
Question
Thomas Doering
Hi all,
after update form XenMobile-Server 10.3.6 to 10.4.0.116 there is no connection to ShareFile. In the Admin Gui you can choose ShareFile and nothing happens, no error appears.
On the mobile devices the connect to ShareFile is possible.
Anybody else with this problem, any Solutions ?
THX
Thomas
Link to comment
24 answers to this question
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