Joe Porter Posted August 24, 2016 Share Posted August 24, 2016 All, We recently deployed 70+ iPad Pros with Receiver 7.02. We are getting reports from users that they are sometimes getting the error "HdxSdkErrorDomain_Session error 3". Is this related to https://discussions.citrix.com/topic/379484-still-error-51-with-ios-receiver-701/ ? Link to comment
0 Mark Young1709153046 Posted September 16, 2016 Share Posted September 16, 2016 Hi there, We are getting the same error message after updating to 7.1 Is there a workaround? Since we can´t download the old version from the app store. Thanks Hello Eduardo, Currently if you are experiencing connection issues with 7.1, please install the R1 version of receiver located on the App Store. 1 Link to comment
0 Ted Rasmussen1709157155 Posted September 15, 2016 Share Posted September 15, 2016 We have the same problem. First users get a "Connection Error" that says: "The remote SSL peer sent a handshakefailure alert. Error Number: 183". And under More Info we get the HdxSdkErrorDomain_Session error 3" error. Our Netscaler is on v10.1 (still), and we're in the process of applying StoreFronts with SSL. Link to comment
0 Citrix Team1709151969 Posted September 15, 2016 Share Posted September 15, 2016 Hello, we have installed the Citrix Receiver 7.1 (Build 361) an we get the same Error. @Joe Porter do you have Iphones too? We have only Problems with Ipads Link to comment
0 Joe Porter Posted September 15, 2016 Author Share Posted September 15, 2016 We only use iPads for Citrix. Link to comment
0 Daniel Couture Posted September 15, 2016 Share Posted September 15, 2016 We have the same problems but the IPhone is running and some iPad working to after upgrade to IOS 10. Ours Netscaler running with version 10.5.57 Link to comment
0 Jacqui McGinn-Rodriguez Posted September 15, 2016 Share Posted September 15, 2016 We are having the same issue on our iPads for Citrix access. Same NS setup as above, however, we only upgraded the receiver to 7.1, still on the older iOS. We've upgraded some to iOS 10 and still receive the error. Any one dig anything up yet? I'm wondering if resetting the certificate on the iPads will help, since it's failing in SSL handshake/negotiation. Link to comment
0 Mark Young1709153046 Posted September 15, 2016 Share Posted September 15, 2016 Hello Everyone, First off I am sincerely sorry for the issues you are facing. We have identified the root cause for the connection issues and are currently working on a solution. We will upload a fix to the App store as soon as it has been resolved. Thank You 1 Link to comment
0 Eduardo Aguirre Posted September 15, 2016 Share Posted September 15, 2016 Hi there, We are getting the same error message after updating to 7.1 Is there a workaround? Since we can´t download the old version from the app store. Thanks Link to comment
0 Jacqui McGinn-Rodriguez Posted September 15, 2016 Share Posted September 15, 2016 We were able to flip back to the Citrix Receiver R1 version in the store and get customers connected again temporarily until the new update is released to resolve this issue. It installs the 6.1.5 receiver and customers successfully connected again. Link to comment
0 Patrick Westcott1709155921 Posted September 15, 2016 Share Posted September 15, 2016 Yeah, looks like R1 is still working. We're pushing our impacted users to that for now until the bug is fixed. Link to comment
0 Eduardo Aguirre Posted September 15, 2016 Share Posted September 15, 2016 Quick question... which store are you talking about, Apple Store? I´m refreshing the App store but i still see the version 7.1 posted. Regards Eduardo Link to comment
0 Citrix Team1709151969 Posted September 16, 2016 Share Posted September 16, 2016 Yes R1 works for me. Thanks. I think there will be an update soon for the main App "Citrix Receiver"? Link to comment
0 Michael Whipple Posted September 16, 2016 Share Posted September 16, 2016 I have an iPad mini (1st gen iOS9.3.5) on version 7.1 I installed on 9/12/16 and am also getting this issue. I do not see any new updates on the App Store regarding the R1. Will there be a new release available to my device to fix the issue? Link to comment
0 Michael Whipple Posted September 16, 2016 Share Posted September 16, 2016 Mainly checking to see if I must upgrade my iPad Mini, if 1st gen iOS 9.3.5 is no longer going to be supported. Link to comment
0 Jerome Crawford Posted September 16, 2016 Share Posted September 16, 2016 I've gone out to the Appstore several time but only see the v7.1 Build(361).. Where is the R1 located? Link to comment
0 Mark Young1709153046 Posted September 20, 2016 Share Posted September 20, 2016 Citrix Receiver version 7.1.1 was released to the App Store this afternoon. Link to comment
0 Mark Young1709153046 Posted September 20, 2016 Share Posted September 20, 2016 Citrix Receiver version 7.1.1 was released to the App Store this afternoon. I've gone out to the Appstore several time but only see the v7.1 Build(361).. Where is the R1 located? Link to comment
0 Larry Boring Posted September 21, 2016 Share Posted September 21, 2016 We have updated to version 7.1.1 for the iPad, but now get the "HdxSdkErrorDomain_Session error 8", instead of the 183 error. Is there a workaround? Link to comment
0 Allison Bendeck Posted October 15, 2016 Share Posted October 15, 2016 Has the error been corrected? I travel and always used my ipad I wasnt able to use it last trp. Will be traveling soon again, will the fix be uploaded anytime soon? Thanks for your support. Hello Everyone, First off I am sincerely sorry for the issues you are facing. We have identified the root cause for the connection issues and are currently working on a solution. We will upload a fix to the App store as soon as it has been resolved. Thank You Link to comment
0 sam deng Posted January 20, 2017 Share Posted January 20, 2017 Version 7.13 still has this error message Link to comment
0 sam deng Posted January 20, 2017 Share Posted January 20, 2017 Version 7.13 still has this error message Link to comment
0 Applause Ndlovu Posted February 15, 2017 Share Posted February 15, 2017 We have this issue on our Apple iOS 10+ iPads, iOS 9 devices are not affected. Our mobile devices sit on a VPN (using Cisco Anyconnect) and network traffic goes through a global proxy. Devices are able to reach the remote desktops if logged in via Safari->open in Receiver however the "HdxSdkErrorDomain_Session error 3" error is retained if logging in using the Citrix Receiver built-in Web-interface. Any idea on where the issue is? Link to comment
0 Antonio Moletta Posted June 7, 2017 Share Posted June 7, 2017 After the update to v7.2.2 of Receiver for iOS, the issue appears again. Please, check asap. Link to comment
0 Mike Dula1709155823 Posted June 7, 2017 Share Posted June 7, 2017 Same with us on 7.2.2. Just confirmed 7.2.1 still works fine with our environment. 7.2.2 does not. I've opened a case with citrix. 7.2.2 Generates the following error: Connection Error Engine was not loaded.; You have not chosen to trust "CA Root", the issuer of the server's security certificate. Error Number:183. Clicking on "More Info" gives you the following: Permanent Error Please provide the following information to your IT department: The operation couldn't be completed. (HdxSdkErrorDomain_Session error 3.) Link to comment
Question
Joe Porter
All,
We recently deployed 70+ iPad Pros with Receiver 7.02.
We are getting reports from users that they are sometimes getting the error "HdxSdkErrorDomain_Session error 3".
Is this related to https://discussions.citrix.com/topic/379484-still-error-51-with-ios-receiver-701/
?
Link to comment
45 answers to this question
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