Provisioning Services cannot connect to hypervisor

[Mark Brilman]

Hi,

 

I'm having a hard time troubleshooting PVS. The issue is from the XenDesktop setup wizard, or the PVS streaming VM wizard I cannot contact my hypervisor. The exact error:

 

Cannot connect to the hypervisor at https://vcenter.mydomain.local:8443/sdk : Failed to connect to the remote server (unable to locate server [ The request fdailed with HTTP status 404. not found ] )

 

- My vCenter is up & running with a trusted certificate. I verified with IE on the PVS server.

- In XenDesktop I added my vCenter connection with ESX resources. All test pass both on connection & storage

- I've setup my VM template on shared storage, accesible by both VMs

- I added vCenter in PVS. The connection is succesful.

- I added this key both on http and https (and rebooted pvs server)

 

HKLM\Software\Citrix\ProvisioningServices\PlatformESX | ServerConnectionString http://{0}:8443/sdk

 

Rebooted several time. I'm a little lost at the moment. I also don't see any logging in programdata\citrix\provisioning services\log

 

I'm a little lost what causes this issue. Hope somebody can help me.

 

Kind regards,

 

Mark

 

[CarlStalhood]

:8443 is not the normal port. Did you change it on vCenter? Usually it's :443. And I'm not sure if you need /sdk on the end.

[Felix Wueest]

we connect only with

 

https://vcenter.fqdn/sdk

 

PVS 7.8 (also with 7.6)

ESX 6.0 (also 5.5)

Citrix Studio 7.6

[Retheesh Andrews1709156975]

Mark, were you able to fix this issue? I am seeing similar issue and no help from Citrix support yet.

[Jeff Nichols1709158260]

Dont know if this helps anyone but we ran into this error and discovered that our web proxy that the PVS server uses was down.  removed the proxy settings and it started working again.