Credentials error in Citrix Studio when trying to update Machine Catalog using MCS

[Hermann Koppenwallner1709151977]

SYMPTOMS:

• When selecting a Machine Catalog in Citrix Studio an error message is displayed:
  An error occurred with your username and password combination. Ensure that you entered them correctly
• When trying to configure a machine update using MCS, when selecting the Master image the message An error occurred with your username and password combination. Ensure that you entered them correctly is displayed while the system attempts to enumerate machines from Active Directory.

View error details shows the following:

Error Id: XDDS:98EFB221

 

Exception:

    Citrix.Console.Models.Exceptions.InvalidHypervisorCredentialsException An error occurred with your user name and password combination. Ensure that you enter them correctly.

       at Citrix.Console.PowerShellInteraction.CmdletExecutionMethods.CreateException[T](ICommonLog logger, ExecutionResults`1 results, ICmdletExecutionHost host)

       at Citrix.Console.PowerShellInteraction.CmdletExecutionMethods.Execute[T](ISdkCmdlet`1 sdkCmd, ICmdletExecutionHost host, Boolean allowFailover)

       at Citrix.Console.PowerShellSdk.HypervisorService.Scripts.GetGpuGroupsScript.RunScript()

       at Citrix.Console.PowerShellInteraction.PowerShellScript`1.Run()

       at Citrix.Console.PowerShellSdk.HypervisorService.PSHypervisorService.GetGpuGroups(HypervisorConnectionModel connection, ScriptExecutionContext context)

       at Citrix.Console.ProvisioningSchemes.UI.Mmc.ProvisioningSchemesDetailsTabViewModel.LoadGpuDetails(Object sender, EventArgs e)

       at System.EventHandler.Invoke(Object sender, EventArgs e)

       at Citrix.Console.CommonControls.ViewModelBase.<>c__DisplayClasse.<RunBackgroundTask>b__c(Object s, DoWorkEventArgs e)

    

    DesktopStudio_ErrorId : ConnectionInvalidCredentials

    Exception : Citrix.ManagedMachineAPI.InvalidCredentialsException: Authentication Failed ---> XenAPI.Failure: Could not authenticate session. Check your access credentials and try again.

       at XenAPI.Response`1.parse()

       at XenAPI.Session.login_with_password(String username, String password)

       at HypervisorsCommon.Utilities.UseClearTextPassword(SecureString password, Action`1 action)

       at Citrix.PoolManagement.VMManager.VmmImplementation.XenEnterprise.XenServerSession.LogOn()

       at Citrix.PoolManagement.VMManager.VmmImplementation.XenEnterprise.XenServerSession.EnsureConnected()

       --- End of inner exception stack trace ---

       at Citrix.PoolManagement.VMManager.VmmImplementation.XenEnterprise.XenServerSession.EnsureConnected()

       at Citrix.PoolManagement.VMManager.VmmImplementation.XenEnterprise.XenServerSession.CallAndRetry[T](Func`2 xenServerCommandDelegate)

       at Citrix.PoolManagement.VMManager.VmmImplementation.XenEnterprise.XenMachineManager.AddStorageItems(String containingPath, IList`1 items)

       at Citrix.PoolManagement.VMManager.VmmImplementation.XenEnterprise.XenMachineManager.GetContents(String path, Boolean all)

       at Citrix.PoolManagement.VMManager.VmmImplementation.XenEnterprise.XenHypervisor.EnumerateContents(ConnectionDetails connectionDetails, String path, Boolean returnAll)

       at Citrix.Host.Logic.GetHypervisorItemContents(HypervisorConnection connection, SecretStringBuffer password, String path, Boolean force, HypervisorObject[]& hypervisorObjects)

       at Citrix.Host.Logic.GetHypervisorItemContents(String path, HypervisorConnection connection, Char[] password, Boolean force, HypervisorObject[]& hypervisorObjects)

    Reason : InvalidCredentialsException

    Message : Authentication Failed

    Sdk Error Message : The supplied credentials for the connection are not valid.

    Sdk Error ID : Citrix.XDPowerShell.HostStatus.ConnectionInvalidCredentials,Microsoft.PowerShell.Commands.GetChildItemCommand

    ErrorCategory : NotInstalled

    DesktopStudio_PowerShellHistory : GetGpuGroupsScript

    10/03/2016 9:18:23 PM

    

    Set-HypAdminConnection  -AdminAddress "<your-delivery-controller-FQDN:port>"

    Get-ChildItem  -LiteralPath @("XDHyp:\Connections\<your-connection-name>")

    Get-ChildItem : The supplied credentials for the connection are not valid.

    + CategoryInfo : InvalidOperation: ((: [Get-ChildItem], InvalidOperationException

    + FullyQualifiedErrorId : Citrix.XDPowerShell.HostStatus.ConnectionInvalidCredentials,Microsoft.PowerShell.Commands.GetChildItemCommand

    Get-ChildItem : The supplied credentials for the connection are not valid.

    + CategoryInfo : NotSpecified: ((: [Get-ChildItem], InvalidOperationException

    + FullyQualifiedErrorId : System.InvalidOperationException,Microsoft.PowerShell.Commands.GetChildItemCommand

    

    

Inner Exception:

    System.InvalidOperationException The supplied credentials for the connection are not valid.

    

 

CAUSE: The user account used during Site creation process to authenticate the connection to Active Directory either is incorrect or the password has expired

 

SOLUTION:

• Verify the account in Active DirectoryIn Citrix Studio, expand "Configuration" and "Hosting"
• Right-click the connection and select "Edit Connection"
• Under "Connection Properties" click "Edit settings..."
• Update the "User" and "Password" fields using valid credentials
• Click "OK" twice to close the Connection properties
• Right-click the Connection again and select "Test Connection" to verify everything is configured correctly 

[Mark Syms]

The error message is wrong. The error is coming from your XenServer connection. Have you or someone else changed the password on the Hypervisor? You can update it from the Hosting node in Studio.

 

 

Mark.

[Kai Pauli1709152916]

thanks Mark, your solution helps in my Case (changed XS Managed IP)

[Mohit Kalbande1709161673]

I had to rejoin the esxi hypervisor and that helped me ,

 

1. Log in to the Platform Services Controller Appliance as root and activate the bash shell.

2. Leave the domain by running the /opt/likewise/bin/domainjoin-cli leave command.

3. Reboot the appliance.

4. Delete the computer account on the Active Directory.

5. Log in to the appliance again and enable the bash shell.

6. Join to the domain by running the following command /opt/likewise/bin/domainjoin-cli join domain-name domain_admin_user

 

for example: /opt/likewise/bin/domainjoin-cli join vmware.com administrator

 

7. Reboot the appliance.

 

Remove from domain using command, reboot, wait 15 minutes, join to domain, reboot, wait 15 minutes, add authentication source using built-in authentication, reboot, and it works.

 

https://techbrainblog.com/2019/02/28/bug-in-vcsa-6-5-u1u2-which-failed-with-invalid-credentials-on-ad-authentication