Citrix VDA event 1102

[madhav wattamwar]

Hi All , 

We are seeing below logs for most of the VMs which are failing to establish connection with broker.

 

Log Name:      Application

Source:        Citrix Broker Service

Date:          08/09/2015 11:47:34

Event ID:      1102

Task Category: None

Level:         Warning

Keywords:     

User:          NETWORK SERVICE

Computer:     XXXX

Description:

The Citrix Broker Service failed to broker a connection for user 'Domainname\user name ' to resource 'MY Desktop'. The virtual machine 'Machine FQDN ' rejected a request to prepare itself for a connection. This problem usually indicates that the virtual machine is engaged in an activity such as restarting, entering a suspended state, or processing a recent disconnection or logoff.

 

If this problem persists, please restart the virtual machine.

 

[Nick Patel]

Hi All , 

We are seeing below logs for most of the VMs which are failing to establish connection with broker.

 

Log Name:      Application

Source:        Citrix Broker Service

Date:          08/09/2015 11:47:34

Event ID:      1102

Task Category: None

Level:         Warning

Keywords:     

User:          NETWORK SERVICE

Computer:     XXXX

Description:

The Citrix Broker Service failed to broker a connection for user 'Domainname\user name ' to resource 'MY Desktop'. The virtual machine 'Machine FQDN ' rejected a request to prepare itself for a connection. This problem usually indicates that the virtual machine is engaged in an activity such as restarting, entering a suspended state, or processing a recent disconnection or logoff.

 

If this problem persists, please restart the virtual machine.

Where you able to resolve this issue? I am getting same log/error as you mentioned. 

 

Thanks, 

[Andrew Elling]

I just started having this issue happen to random VDA servers in my Farm. Users cannot launch a specific application until I reboot or restart the Citrix Desktop Service.  It started right after I upgraded to 7.6 LTSR CU2. Has anyone found a resolution to this issue?

[Nick Page]

Hi all,

 

I'm currently investigating the same issue which is occurring on XenApp VDA servers which are running in a 7.8 Site.

 

Is there any further information about this issue available ?

 

Best Regards,

 

 

Nick

[Jean Ducasse1709152598]

We are haing similar issue. Working with Support as we speak. I am interested to find out if anyone has found a solution yet

[shocko]

Same issue here. Any resolution guys?

[Mark Casey1709155623]

Having the same issue as well. Xenapp 7.6 running CU2. Working with support but they are saying to upgrade to CU3

[shocko]

Anyone got an update here? Going to test with CU3 on DDCs and VDAs to see if it resolves.

[Chris Haag]

Would love to hear that CU3 resolves this issue....

 

We have the issue on XA76 LTSR CU1 and restart the desktop service on the vda to resolve the issue.

[shocko]

Upgrading to CU3 in test today so I'll post back in a few days ;)

[Erno Alanen]

Hi

 

It seems that our 2008R2 Servers sharing the Desktop does this, but the VDI machines dont.

7.6 LTSR CU3

 

Please comment if you found something.

 

Erno

[shocko]

CU3 resolved for us.

[Erno Alanen]

Okay, it seems that we actually broke Server desktops by ourselves..

 

We had applied Group policy "Restrict Remote Desktop Services users to a single Remote Desktop Services session" and set it to Disable.

 

Carls site mention it and https://support.citrix.com/article/CTX131245 says that it can help on XA6.5.

 

But for our experience the policy should be not configured or set to Enable.

 

Microsoft Technet says that: If an RD Session Host server is configured to restrict users to a single session and the user leaves the session in a disconnected state, the user will automatically reconnect to that session the next time the user connects to the RD Session Host server.

By default, an RD Session Host server is configured to restrict users to a single session.

Makes all sense to me, hope this helps someone.

 

Erno

[Balaji Muthukrishnan]

We are having XD 7.17 and a XD 7.18 environment, we have lots of 1102 event for both persistent and non-persistent VDAs.

 

I can understand for persistent VDAs to list the VDA name for the event as they are static assigned. But how come for non-persistent VDAs event is logged with hostnames ? So are they disconnected sessions when user try to reconnect facing issues which effectively logs a Event 1102...

 

 Please assist if anyone had the same issue and fix for it. 

 

RDSH policy is set right.

 

Thanks

[Balaji Muthukrishnan]

The more recent article, https://support.citrix.com/article/CTX223812, describes this a typically a communication issue between VDA and Delivery Controller. The second article, https://support.citrix.com/article/CTX218377, provides more detail into possible issues and some troubleshooting steps. Search "session preparation" in each article. registration will be delayed, if the VM is taking longer than expected to restart.