User Profile Management 4.1.2.2 - Data is Invalid

[Gregor Blaj]

Hi,

Having a reoccurring issue with one user on UPM v4.1.2.2 where the user logs on but a local profile is created, no data from the UPM profile is copied over. To fix it the problem the UPM profile has to be re-created but this seems to reoccur once a week. I haven't seen this with any other users.

Below is the log extract, with the lines which seem valid highlighted. I tried looking up this error but haven't come across anything helpful. Any help appreciated.

2013-10-28;09:34:10.433;INFORMATION;DOMAIN;Bob.Jones;28;17436;DispatchLogonLogoff: UserSID = S-1-5-21-2222391909-3430371062-1062961786-2516
2013-10-28;09:34:10.433;INFORMATION;DOMAIN;Bob.Jones;28;17436;CheckUserExistsInProcessedGroups: Checking if user is a member of one of the processed groups...
2013-10-28;09:34:10.440;INFORMATION;DOMAIN;Bob.Jones;28;17436;UserIsMemberOfGroup: User is a member of group <Citrix Profile Manager Group>.
2013-10-28;09:34:10.440;INFORMATION;DOMAIN;Bob.Jones;28;17436;CheckUserExistsInProcessedGroups: User is member of a processed group.
2013-10-28;09:34:10.440;INFORMATION;DOMAIN;Bob.Jones;28;17436;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2013-10-28;09:34:10.440;INFORMATION;DOMAIN;Bob.Jones;28;17436;GetUserStorePath: User Store: Path In: \\server\citrixprofilestore$\%username%
2013-10-28;09:34:10.440;INFORMATION;DOMAIN;Bob.Jones;28;17436;CADUser::Init: Determined user and DNS domain name: <Bob.Jones>, <DOMAIN.local>
2013-10-28;09:34:10.440;INFORMATION;DOMAIN;Bob.Jones;28;17436;CADUser::Init: Determined the ADsPath of user: <Bob.Jones>: <LDAP://....>
2013-10-28;09:34:10.440;INFORMATION;DOMAIN;Bob.Jones;28;17436;GetUserStorePath: User Store: Path Out: \\server\citrixprofilestore$\Bob.Jones
2013-10-28;09:34:10.441;INFORMATION;DOMAIN;Bob.Jones;28;17436;DispatchLogonLogoff: checking for component initialisation status...
2013-10-28;09:34:10.441;INFORMATION;DOMAIN;Bob.Jones;28;17436;DispatchLogonLogoff: component initialisation status check completed.
2013-10-28;09:34:10.441;INFORMATION;DOMAIN;Bob.Jones;28;17436;DispatchLogonLogoff: awaiting logon/logoff blocking event...
2013-10-28;09:34:10.441;INFORMATION;DOMAIN;Bob.Jones;28;17436;DispatchLogonLogoff: Dispatch Logon/Logoff blocking event cleared: proceeding.
2013-10-28;09:34:10.441;INFORMATION;DOMAIN;Bob.Jones;28;17436;ProcessLogon: checking for existing sessions belonging to user...
2013-10-28;09:34:10.462;INFORMATION;DOMAIN;Bob.Jones;28;17436;SessionCount::RealTimeCount - User: Bob.Jones, Domain: DOMAIN, Session Count: 0.
2013-10-28;09:34:10.462;INFORMATION;DOMAIN;Bob.Jones;28;17436;ProcessLogon: session check completed.
2013-10-28;09:34:10.484;INFORMATION;DOMAIN;Bob.Jones;28;17436;ProcessLogon: Found a profile in the user store: <\\server\citrixprofilestore$\Bob.Jones>.
2013-10-28;09:34:10.484;INFORMATION;DOMAIN;Bob.Jones;28;17436;QueryLocalProfile: No profile directory found.
2013-10-28;09:34:10.484;INFORMATION;DOMAIN;Bob.Jones;28;17436;QueryLocalProfile: Determined the name of a new profile directory: <C:\Users\Bob.Jones>.
2013-10-28;09:34:10.514;INFORMATION;DOMAIN;Bob.Jones;28;17436;CreateLocalProfile: Profile directory initialized: <C:\Users\Bob.Jones>.
2013-10-28;09:34:10.514;INFORMATION;DOMAIN;Bob.Jones;28;17436;ProcessLogon: local UPM profile set up complete.
2013-10-28;09:34:10.517;INFORMATION;DOMAIN;Bob.Jones;28;17436;ProcessLogon: Initialising Mid-session write back thread
2013-10-28;09:34:10.519;INFORMATION;DOMAIN;Bob.Jones;28;17436;ProcessLogon: Mid-session write back thread initialisation attempt completed.
2013-10-28;09:34:10.602;INFORMATION;DOMAIN;Bob.Jones;28;17436;ProcessLogon: Starting to restore directories and files.
*2013-10-28;09:34:29.340;ERROR;DOMAIN;Bob.Jones;28;17436;ProcessLogon: Copy pending area failed.The data is invalid.*
*2013-10-28;09:34:29.340;ERROR;DOMAIN;Bob.Jones;28;17436;ProcessLogon: Copying the user's registry hive failed with: The data is invalid.*
2013-10-28;09:34:29.340;INFORMATION;DOMAIN;Bob.Jones;28;17436;DeleteLocalProfile: Starting to delete local profile: <C:\Users\Bob.Jones>...
2013-10-28;09:34:29.340;INFORMATION;DOMAIN;Bob.Jones;28;17436;DeleteLocalProfile: Deleted 'C:\Users\Bob.Jones\ntuser.dat' from the local profile
2013-10-28;09:34:37.594;INFORMATION;DOMAIN;Bob.Jones;28;17436;DeleteLocalProfile: Successfully deleted local profile: <C:\Users\Bob.Jones>.
2013-10-28;09:34:37.601;INFORMATION;DOMAIN;Bob.Jones;28;17436;DispatchLogonLogoff: ---------- Finished logon processing successfully in : <27.18>.

[Christophe Beaugrand1709152455]

Up, I have the same issue

[Darren Reeves]

Anyone figure this one out yet?  Seeing this as well on a single XA 6.5 server.

[nick casagrande]

have you thought about upgrading to the newest version of UPM?  You're quite a bit behind.  

[Carl Behrent]

Upgrade to at least 4.1.5.

No GPO changes required, just upgrade the UPM software over the top of 4.1.2

[Andrew Zabilla]

I'm having the same issue. Only one user is having the issue at this point. I'm on UPM 5.1.1.2. Does anyone have any thoughts? This is unusable for my user right now and I fear that as I expand our environment, I may run into more users with this issue.

[Bruno Sabbadin]

Hi,

 

same problem for me, a workaorund is to delete pending folder, but the problem sometimes reoccurs.

I disabled active write back, why the hell UPM 5.2 is writing steadily in pending?? This causes, at next login, an incorrect profile loading....

I think the problem to fix is understanding why, during logoff, the pending folder is not emptied.

Any idea?

 

BR1

 

[Campbell Kay]

Anyone find a fix to this? 

 

i have the same issue, have updated to latest version of UPM, deleting the pending folder fixes it for a few days then the issue returns

[Wenfeng Yi]

HI All,

 

Actually Pending area is related to Profile streaming but not active write back, deleting pending folder and disable "Profile streaming" maybe a workaround for this issue.

 

Could someone share more detailed log(turn on file system log)? or please contact Citrix Support team , then our engineers could know more details about this issue and go further investigation.

 

BR 

Will Yi

[Kevin Vlasselaer]

Hi All,

 

UP? Same Issue 3 Years later...  :

 

2020-04-03;18:30:07.604;ERROR;DOMAIN-AD;USER;20;432;ProcessLogon: Copy pending area failed.The data is invalid.
2020-04-03;18:30:07.604;ERROR;DOMAIN-AD;USER;20;432;ProcessLogon: Copying the user's registry hive failed with: The data is invalid.
2020-04-03;18:30:07.604;INFORMATION;DOMAIN-AD;USER;20;432;DeleteLocalProfile: Starting to delete local profile: 

 

UPM & Infrastructure in 7.18

 

BR

 

Kevin

[Daniel Moeser1709159290]

On 4/3/2020 at 6:34 PM, Kevin Vlasselaer said:

Hi All,

 

UP? Same Issue 3 Years later...  :

 

2020-04-03;18:30:07.604;ERROR;DOMAIN-AD;USER;20;432;ProcessLogon: Copy pending area failed.The data is invalid.
2020-04-03;18:30:07.604;ERROR;DOMAIN-AD;USER;20;432;ProcessLogon: Copying the user's registry hive failed with: The data is invalid.
2020-04-03;18:30:07.604;INFORMATION;DOMAIN-AD;USER;20;432;DeleteLocalProfile: Starting to delete local profile: 

 

UPM & Infrastructure in 7.18

 

BR

 

Kevin

 

Well i have the same issue in 7.15 CU1. Engineer in Citrix Chat told me to delete the user profile, but the issue is reoccuring after some time. Citrix Chat also told me too, check if .bak guids are present when the user logs on and Delete .bak guids in registry profile list.
The Profile List is located here: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList#

 

Maybe this is helping you. Nevertheless I still have the issue.

[Kevin Vlasselaer]

7 minutes ago, Daniel Moeser1709159290 said:

 

Well i have the same issue in 7.15 CU1. Engineer in Citrix Chat told me to delete the user profile, but the issue is reoccuring after some time. Citrix Chat also told me too, check if .bak guids are present when the user logs on and Delete .bak guids in registry profile list.
The Profile List is located here: HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList#

 

Maybe this is helping you. Nevertheless I still have the issue.

Hi dmoeser24,

 

Thank you for your feedback.

 

From my side, after searching the file that was causing the problem I found that it was the "ItemChanges.txt" present in the pending folder of the UPM profile of the user. After a simple delete of the file the problem seams to be "temporary" resolved.

Despite It is a faster(better?) method to resolve the problem without a delete of the entire profile of the user, it is still not a fix... And I suppose that the same user will have this problem again (why always the same user?).

 

I don't know why this file is only created for a few users and what is the the utility of this file (beside the name) but there were some file in the pending folders that were processed when the file "ItemChanges.txt were deleted" so i think that it has no effect in the sync process when logoff /login.. 

 

I will continue the debugging but it's amazing that after years the same problem is still present...

[Daniel Moeser1709159290]

Hi, 

 

thanks for the information. I will check if deleting the ItemChanges.txt File will "solve" my issue too.

 

 

 

[Kevin Vlasselaer]

On 4/6/2020 at 1:48 PM, Daniel Moeser1709159290 said:

Hi, 

 

thanks for the information. I will check if deleting the ItemChanges.txt File will "solve" my issue too.

 

 

 

Hi D Moeser

 

Did you confirm the same behaviour? 

[Daniel Moeser1709159290]

25 minutes ago, Kevin Vlasselaer said:

Hi D Moeser

 

Did you confirm the same behaviour? 

Hi,

 

yes thank you, my customer told me that the problem is fixed when he is deleting the. itemchanges.txt file. I try to get a ItemChanges.txt from him and get on Citrix Chat afterwards to discuss this issue.