Erlend Oslashyen Posted February 29, 2020 Share Posted February 29, 2020 Hi after nightly reboot the Citrix HDX HTML5 Video Redirection Service won't start. "The Citrix HDX HTML5 Video Redirection Service service terminated unexpectedly" environment PVS 1909.1 Windows Server 2016 CVAD 1909.1 anyone else experiencing the same issue? my first thought was that this could be related to a root certificate that's expired, but i have not found anything yet. Link to comment
1 Walter Bastiaens Posted February 29, 2020 Share Posted February 29, 2020 (edited) Same issue here, also 2012 R2 servers. No PVS or MCS. 7.15 VDA. Could it have something to do with the fact that it is the 29th of february? And that this only occurs every 4 years? *edit* I can confirm that when you change the date to yesterday (28th of february) and you start the service, that it doesn't crash. If you change the date back to today, it keeps working. Edited February 29, 2020 by walter2005 Solution 1 Link to comment
1 Erlend Oslashyen Posted February 29, 2020 Author Share Posted February 29, 2020 yes, the date was why i suspected that this was certificate related. it's querying these keys on service startup, they are related to certificates, it could be as someone sugested that it's related to that it's the 29 in a leap year HKLM\SOFTWARE\WOW6432Node\Microsoft\Cryptography\OID\EncodingType 1\CryptDllEncodeObjectEx\1.2.840.113549.1.9.16.2.2 and HKLM\SOFTWARE\Microsoft\SystemCertificates\MY\Certificates\0B1392CAEA67DB1BE48F629A845FAD95A6D5D40D\Blob the certificate it searches for is CheckPoint Root CA looks like the cert is valid to 01.01.2040. 1 Link to comment
0 Ricky Smith1709155580 Posted February 29, 2020 Share Posted February 29, 2020 Same here. 2012 R2 servers. No PVS or MCS. 7.15 VDA. Link to comment
0 Ricky Smith1709155580 Posted February 29, 2020 Share Posted February 29, 2020 Very interesting thought. You may be on to something. I did find that if a server is not rebooted, you can start and stop the service without issue. However, once you reboot it won't start. I also upgraded a VDA to 7.15 CU5 and it made no difference. Link to comment
0 Ricky Smith1709155580 Posted February 29, 2020 Share Posted February 29, 2020 I just set the date back as well and it worked. Nice catch! Link to comment
0 Erlend Oslashyen Posted February 29, 2020 Author Share Posted February 29, 2020 it also works if you set the date to 1.3 so i think this will be ok tomorrow. Link to comment
0 Rolf Wuumlrgler Posted February 29, 2020 Share Posted February 29, 2020 Thank you guys... You made my day... :-) Link to comment
0 Rk Reddy Vellala Posted October 16, 2020 Share Posted October 16, 2020 How to change date back Link to comment
Question
Erlend Oslashyen
Hi
after nightly reboot the Citrix HDX HTML5 Video Redirection Service won't start.
"The Citrix HDX HTML5 Video Redirection Service service terminated unexpectedly"
environment
PVS 1909.1
Windows Server 2016
CVAD 1909.1
anyone else experiencing the same issue?
my first thought was that this could be related to a root certificate that's expired, but i have not found anything yet.
Link to comment
8 answers to this question
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