First, XA 6.5 on Win2008R2, Win7 client using Win7 Basic theme, no mouse pointer shadow.
Two Win7 desktops on same network running published application, eg. Excel, on same XA server, but one session has mouse lagging and other does not.
Lagging presents itself as mouse movement over Excel menu and ribbon buttons respond (highlight or "pop up") moments later. Dragging across cells lags. Shaking mouse across the ribbon bar and then drag-selecting some cells can leave a few seconds before performing the action and seeing the response from Excel.
Running side by side with another client that has immediate response from the published app on the same server.
Tried mix of Receiver versions from 3.4 (Ent), 4.5 and 4.6.
Started happening a couple of months ago for one remote site, but just started last weekend for another remote site. (problem is reproducible locally too, so it's not network related, and there's no evidence of lag on the network in general). I suspect OS hotfixes, but we have 1000's of clients that have the latest OS hotfixes who are not affected.
Does not fit the standard Aero/Win2012/Mouse pointer shadow issue. Affects all other apps too, but Excel displays the symptoms most visually due to Ribbon bar and cell selection with mouse.
Question
Brett Armistead
First, XA 6.5 on Win2008R2, Win7 client using Win7 Basic theme, no mouse pointer shadow.
Two Win7 desktops on same network running published application, eg. Excel, on same XA server, but one session has mouse lagging and other does not.
Lagging presents itself as mouse movement over Excel menu and ribbon buttons respond (highlight or "pop up") moments later. Dragging across cells lags. Shaking mouse across the ribbon bar and then drag-selecting some cells can leave a few seconds before performing the action and seeing the response from Excel.
Running side by side with another client that has immediate response from the published app on the same server.
Tried mix of Receiver versions from 3.4 (Ent), 4.5 and 4.6.
Started happening a couple of months ago for one remote site, but just started last weekend for another remote site. (problem is reproducible locally too, so it's not network related, and there's no evidence of lag on the network in general). I suspect OS hotfixes, but we have 1000's of clients that have the latest OS hotfixes who are not affected.
Does not fit the standard Aero/Win2012/Mouse pointer shadow issue. Affects all other apps too, but Excel displays the symptoms most visually due to Ribbon bar and cell selection with mouse.
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