So I work at a Hospital help desk and once in a while we will get callers calling from home (mostly on the weekdend) regarding launching Citrix applications on their Mac laptop. Citrix applications are launched via a Citrix portal. Users will log into the designated hospitals Citrix page (once logged in, NetScaler is in the web address), and then they will see a list of applications they can launch via using the Citrix Receiver. Today, I had a lady call in using Mac OS Sierra 10.12.3. No matter what I tried, I could not get the .ica files to actually open in Safari nor Chrome. Here is the workflow and results:
- Logged into Citrix portal hospital page
- Clicked on the designated icon, which launches an .ica file. A small little spinning wheel would begin under the icon, followed by the, Citrix "Starting application," window.
- Finally after a few seconds, that "starting application" window would disappear, and on the takbar on the bottom of the page, the Citrix Viewer icon would show up. It would start bouncing up and down and then suddenly, a very tiny looking taskbar would flash next to the Citrix Viewer icon at the bottom (on the taskbar) and then go away.
- I never got any error messages, the .ica (or maybe the Citrix Viewer) would not launch the .ica file to allow access to the application.
She is currently using MacOS Sierra 10.12.4 and Citrix Receiver for Mac 12.5.
Any ideas what's going on!?