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Bug Receiver 4.7 grey frame when launching Desktop Viewer in full screen

Started by Daniel Litschewsky , 31 March 2017 - 06:32 AM
11 replies to this topic

Daniel Litschewsky Members

Daniel Litschewsky
  • 32 posts

Posted 31 March 2017 - 06:32 AM

Hi guys,

 

Found a bug in Receiver 4.7

 

Whenever I launch a published desktop to XenApp 6.5 in Desktop Viewer full screen mode, Receiver creates a grey frame around the target Desktop (picture attached)

Resizing the Desktop Viewer to window and back to full screen fixes the issue.

 

It doesn't occour to XenDesktop 7.x Published Desktops or with Receiver versions prior to 4.7.

Tested with Windows 7 and Windows 10 Clients.

 

Can anyone verify this behavior on his XA 6.5 farm, please?

 

Best Regards,

 

Daniel

 

 

 

 

Attached Thumbnails

  • GreyFrame.png


Carsten Hopp Members

Carsten Hopp
  • 278 posts

Posted 31 March 2017 - 12:05 PM

Hi Daniel,

 

I have tested it with our XenApp 6.5 environment and I cannot reproduce this behaviour... We have installed latest HRP7 on XenApp. I checked it with Windows 8.1.

 

 

Regards



Trond Holmøy Members

Trond Holmøy
  • 5 posts

Posted 31 March 2017 - 12:19 PM

I can reproduce this behaviour :(

But if I Launch the Desktop Viewer in Fullscreen in "dual-monitor-mode" it works fine....

 

 

Tested with Windows 10 client on our XenApp 6.5 HRP1.

It's sad because Receiver 4.7 solved the annoying "logon-popup-window" when the client was outside the Companys network



Daniel Litschewsky Members

Daniel Litschewsky
  • 32 posts

Posted 31 March 2017 - 12:23 PM

Hi Carsten. My colleagues also facing the same issue on multple XenApp 6.5 Sites, so it is a bug.

Did you Launch the Desktop Viewer in Fullscreen? When you maximize it after Launch the error will not occour



Olivier Dumortier Members

Olivier Dumortier
  • 2 posts

Posted 31 March 2017 - 02:31 PM

I can confirm.

 

It's Repro via native Receiver for Windows, not via Receiver for web.

 

We are opening up a Citrix case



CitrixSuisse Members

Olivier Dumortier
  • 75 posts

Posted 31 March 2017 - 02:35 PM

I can also confirm. Seems to be a bug:

 

working fine via receiver for web, issue appears only with the native receiver



CitrixSuisse Members

Olivier Dumortier
  • 75 posts

Posted 31 March 2017 - 02:39 PM

reproduced with VDA 7.12 and VDA 7.13 under Win7 VDs



Daniel Litschewsky Members

Daniel Litschewsky
  • 32 posts

Posted 31 March 2017 - 02:45 PM

Hmmm the issue does not occour with xendesktop 7.x targets. Only with XA 6.5
It also makes no difference wether u use native receiver or receiver web

Kristoffer Birkenes Members

Kristoffer Birkenes
  • 37 posts

Posted 03 April 2017 - 12:31 PM

Getting the same thing on XD 5.6; really needed this version, so that's very annoying!

 

Any update on the case?



Thomas Luther Members
  • #10

Thomas Luther
  • 137 posts

Posted 04 April 2017 - 09:38 AM

Got the same problem.

 

XenDesktop 7.13

Connecting to Win7 x64 - VDA 7.13

Connecting from Win7 x64 - VDA 7.13

Connection initiated via StoreFront 3.9



Benjamin Österle Members
  • #11

Benjamin Österle
  • 18 posts

Posted 19 April 2017 - 12:53 PM

Same Problem here!

 

XA 6.5

Receiver 4.7



Ricardo Simão Members
  • #12

Ricardo Simão
  • 2 posts

Posted 20 April 2017 - 02:59 PM

We have the same issue.

 

XenApp 6.5

Using Receiver 4.7 in full screen, issue reported.

Using Receiver 4.6, don't have issues.