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Smartcard local use on office PC, after installing VDA (Remote PC)

Started by Ivan Ivanov , 22 March 2017 - 07:15 AM
5 replies to this topic

Ivan Ivanov Members

Ivan Ivanov
  • 4 posts

Posted 22 March 2017 - 07:15 AM

We are using Citrix XenApp/XenDesktop 7.8, when we install VDA agent on physical office PC (Remoe PC access) we can't authenticate whith smartcard locally (auth whith smartcard trough citrix working), error - "The requested key container does not exist on smartcard"

 

The problem disappers after unistall VDA from PC? the promlem is the same on all our work stations and all of them running thith OS Windows 7 x64

 

We need to use local smartcard access to office PC's and smartcard access for remote use trough citrix, but now we can't. Did anyone know how we can fix this issue?



Carl Stalhood CTP Member

Carl Stalhood
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Posted 22 March 2017 - 11:48 AM

Same problem with VDA 7.13? You can install VDA 7.13 without upgrading your Controllers.



Ivan Ivanov Members

Ivan Ivanov
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Posted 23 March 2017 - 06:40 AM

Yes, we tried 7.9, 7.12, 7.13 - same problem.

Also we tried a key - EnableHookDynamicSwitchingForConsoleAndRdp, it didn't work, problem is the same.



Kishore Kunisetty Citrix Employees

Kishore Kunisetty
  • 387 posts

Posted 23 March 2017 - 02:42 PM

Yes, we tried 7.9, 7.12, 7.13 - same problem.

Also we tried a key - EnableHookDynamicSwitchingForConsoleAndRdp, it didn't work, problem is the same.

Since you are not seeing this working with any vda versions , could you please work with Citrix support to assist further from your setup.  They may ask you for the CDFtraces.

 

Please share the case id when you log.

 

Thanks

Kishore



Ivan Ivanov Members

Ivan Ivanov
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Posted 27 March 2017 - 07:15 AM

I can't do it or i do not know how to do it, there is no option to create case for XenApp or XenDesktop in my account(screenshot attached). I think it because we hane no support agreement for XenApp or XenDesktop, thats why i came here, maybe someone have same issue and already solve it. 

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Ivan Ivanov Members

Ivan Ivanov
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Posted 20 April 2017 - 02:01 PM

We solve this problem by installing VDA 7.6.0.5026 on workstation.


But get new problem immediately  :)  - if user logon remotely by smartcard trough VDA, close app window(disconnect) and then try to log on locally, he can't there will be error - "An error occurred while signing a message using the inserted smart card: Provider could not perform the action since the context was acquired as silent." 

 

Anyone know how to fix this?