Windows 7 Enterprise, 64bit virtual machines with 7.9 VDA
VMWare Hypervisor
Users connect to VDI through NetScaler 11.1 gateway
Receiver 4.5 with 2.1 HDX
** We need the HDX benefits and downgrading is not something we want to do.
Our end users have reported that their virtual desktops will sometimes freeze.
At one point, we had a remote user join a WebEx from within his virtual machine, and during our troubleshooting session he actually experience a FREEZE. From his endpoint, his virtual machine did indeed appear frozen according to all who were at the remote site. BUT, everything appeared normal for those of us viewing his desktop through WebEx. We could instruct him on where to move his mouse, and when to click his mouse, and when he did, his virtual machine responded appropriately. He just couldn't see it locally.
Citrix back end showed everything was normal (active).
A simple client-side disconnect/reconnect resolves the FREEZE.
Session Reliability is turned off
Auto Client Reconnect is turned off.
Am I right to think that the Receiver on the endpoint is the component that has lost it's way?
Has anyone experienced this, and even better... has anyone found a solution?
Question
Steve Miller1709151720
Hello,
XenDesktop 7.8 Delivery Controllers
Windows 7 Enterprise, 64bit virtual machines with 7.9 VDA
VMWare Hypervisor
Users connect to VDI through NetScaler 11.1 gateway
Receiver 4.5 with 2.1 HDX
** We need the HDX benefits and downgrading is not something we want to do.
Our end users have reported that their virtual desktops will sometimes freeze.
At one point, we had a remote user join a WebEx from within his virtual machine, and during our troubleshooting session he actually experience a FREEZE. From his endpoint, his virtual machine did indeed appear frozen according to all who were at the remote site. BUT, everything appeared normal for those of us viewing his desktop through WebEx. We could instruct him on where to move his mouse, and when to click his mouse, and when he did, his virtual machine responded appropriately. He just couldn't see it locally.
Citrix back end showed everything was normal (active).
A simple client-side disconnect/reconnect resolves the FREEZE.
Session Reliability is turned off
Auto Client Reconnect is turned off.
Am I right to think that the Receiver on the endpoint is the component that has lost it's way?
Has anyone experienced this, and even better... has anyone found a solution?
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