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Sharefile desktop clients SSO

Started by Mohamed AbdelRahman , 21 March 2017 - 10:30 AM
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Mohamed AbdelRahman Members

Mohamed AbdelRahman
  • 48 posts

Posted 21 March 2017 - 10:30 AM

Sharefile WEB SSO is working perfect but when i use sharefile desktop or outlook plugin, i have been prompted to enter sharefile credentials when i select l;ogin with my company credentials and enter my subdomain, i receive a message subdomain not found.
 
kindly advice

 



Rob Sanders Citrix Employees

Rob Sanders
  • 86 posts

Posted 21 March 2017 - 03:04 PM

Hi,

 

This sounds as a misconfiguration of your firewall and/or proxy server settings. When using the authentication flow inside an application, the client will use different ShareFile URLs (e.g. g.sharefile.com and secure.sharefile.com) to find the right subdomain and Control Plane location. Please make sure you follow the instructions in our KB article: https://support.citrix.com/article/CTX208318.

 

Thanks,

Rob