Jump to content


Photo

GE Centricity TWAIN Scanning & Webcam issues - XenApp 7.8

Started by Tom Swift , 20 March 2017 - 10:16 PM
1 reply to this topic

Tom Swift Members

Tom Swift
  • 163 posts

Posted 20 March 2017 - 10:16 PM

Having some issues with an application from GE named Centricity Practice Solution version 12.0.11.2408 on 2012 R2 and XenApp 7.8

 

Error when trying to scan using TWAIN scanner (either Fujitsu or Xerox) - Works using TWACKER

- Tried copying TWAIN_32.dll from C:\windows to c:\users\testuser\windows -- fails to scan

 

Access to WebCam doesn't work either, where camera screen shows black and you click take picture and it does, but you can't preview the picture.  Tried testing using YAWCAM but having problems running YAWCAM on 2012 R2 (works on 2008 R2).

 

Reached out to GE and opened a ticket because it supposedly works with TWAIN but so far we're guessing Centricity is an application that's not Terminal Server aware and has issues scanning using TWAIN scanner.



Natalie Martorell Citrix Employees

Natalie Martorell
  • 5 posts

Posted 21 March 2017 - 09:47 PM

Hi Tom, 

 

I've seen Centricity webcam issues before, try reproducing your issue with a 7.12+ or 7.6.3000 LTSR test VDA, it should work properly on those versions.