Jens Strohschnitter1709152492 Posted March 9, 2017 Share Posted March 9, 2017 Hi there, we are running XenDesktop 7.6 LTSR CU3. In DesktopDirector we get the following error on"details" tab: Personalization Cannot retrieve the data. Unexpected server error. View Director server event logs for further information (Refer Citrix KB article CTX130320). We've configured IIS as described in CTX130320. But no data will be showen. Does this work only on platinuum editions ? We are running enterprise edition. Kind regards Jens Link to comment
Chenxue Wu Posted April 19, 2019 Share Posted April 19, 2019 Re-install Profilemanager after VDA also helpful for me. Link to comment
Jens Strohschnitter1709152492 Posted March 9, 2017 Author Share Posted March 9, 2017 What I've detected is, that on non-provisioned systems, the Personalization-Data is showen in Director. On our servers using PVS 7.6 CU4 non data is displayed. Does anyone know how to activate logon-duration/personalzation-data on systems using PVS ? Attached are two screenshots of sessions with PVS and without PVS. Link to comment
CarlStalhood Posted March 9, 2017 Share Posted March 9, 2017 UPM is installed? Maybe the UPM WMI plugin is not working. http://discussions.citrix.com/topic/379609-upm-541-breaks-wmi/ Link to comment
Krishna Desai Posted March 9, 2017 Share Posted March 9, 2017 Hi Jens, Can you run the following command from PowerShell on your VDAs and check if you receive the data ? Get-wmiobject -Class LogonTimings -Namespace "Root\Citrix\profiles\metrics" If you don't get any data, try to repair UPM WMI by running the below commands on VDAs and check again. For X64: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiMetrics.dll C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiAdmin.dll For X86: C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiMetrics.dll C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiAdmin.dll Thank you! Krishna Link to comment
Jens Strohschnitter1709152492 Posted March 12, 2017 Author Share Posted March 12, 2017 Thank you, sorry for my late reply, I was on vacation. 1) Yes we are using Citrix UPM in Version 5.7 2) Get-wmiobject showes no content 3) Reinstalling DLL's via installutil 4) Get-wmiobject showes no content again 5) Added the DLL's Installation on boot-script 6) Still no data 7) Reinstalled the UPD_VDAplugin_x64.msi 8) Reinstalled DLL's via isntallutil -> still no data Also on Director's Dashboard there is no avarage logon duration available. Attached two screenshots with WMIExplorer (1_no_pvs and 2_with_pvs) Kind regards Jens Kind regards Jens Link to comment
Jens Strohschnitter1709152492 Posted August 24, 2017 Author Share Posted August 24, 2017 Solved: After update to XenDesktop 7.15 LTSR including ProfileMgm 7.15 LTSR and Director 7.15 and changed the installation sequence on the terminal-servers to 1. VDA 2. Profilemanager All data is showen in Director Link to comment
Saday Shree Posted October 3, 2017 Share Posted October 3, 2017 This issue happened with me, after I upgraded CItrix 7.6 LTSR to 7.15 LTSR. The order of installation was correct. I had to uninstall and reinstall Citrix DIrector to fix this. Link to comment
Question
Jens Strohschnitter1709152492
Hi there,
we are running XenDesktop 7.6 LTSR CU3. In DesktopDirector we get the following error on
"details" tab:
Personalization
Cannot retrieve the data. Unexpected server error. View Director server event logs for further information (Refer Citrix KB article CTX130320).We've configured IIS as described in CTX130320. But no data will be showen.
Does this work only on platinuum editions ? We are running enterprise edition.
Kind regards
Jens
Link to comment
7 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.