Cannot receive data in Citrix DesktopReceiver

[Jens Strohschnitter1709152492]

Hi there,

 

we are running XenDesktop 7.6 LTSR CU3. In DesktopDirector we get the following error on
"details" tab:

 

 

Personalization

Cannot retrieve the data.   Unexpected server error. View Director server event logs for further information (Refer Citrix KB article CTX130320). 

 

We've configured IIS as described in CTX130320. But no data will be showen.

 

Does this work only on platinuum editions ? We are running enterprise edition.

 

Kind regards

Jens

[Chenxue Wu]

Re-install Profilemanager after VDA also helpful for me.

[Jens Strohschnitter1709152492]

What I've detected is, that on non-provisioned systems, the Personalization-Data is showen in Director.

On our servers using PVS 7.6 CU4 non data is displayed.

 

Does anyone know how to activate logon-duration/personalzation-data on systems using PVS ?

 

Attached are two screenshots of sessions with PVS and without PVS.

[CarlStalhood]

UPM is installed? Maybe the UPM WMI plugin is not working. http://discussions.citrix.com/topic/379609-upm-541-breaks-wmi/

[Krishna Desai]

Hi Jens, 

 

Can you run the following command from PowerShell on your VDAs and check if you receive the data ? 

Get-wmiobject -Class LogonTimings -Namespace "Root\Citrix\profiles\metrics"

 

If you don't get any data, try to repair UPM WMI by running the below commands on VDAs and check again.  

 

For X64:

 

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiMetrics.dll

 

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiAdmin.dll

 

For X86:

 

C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiMetrics.dll

 

C:\Windows\Microsoft.NET\Framework\v4.0.30319\installutil.exe %ProgramFiles%\Citrix\Virtual Desktop Agent \upmWmiAdmin.dll

 

 

 

Thank you! 

Krishna 

[Jens Strohschnitter1709152492]

Thank you,

 

sorry for my late reply, I was on vacation.

 

1) Yes we are using Citrix UPM in Version 5.7

2) Get-wmiobject showes no content

3) Reinstalling DLL's via installutil

4) Get-wmiobject showes no content again

5) Added the DLL's Installation on boot-script

6) Still no data

7) Reinstalled the UPD_VDAplugin_x64.msi

8) Reinstalled DLL's via isntallutil

 -> still no data

 

Also on Director's Dashboard there is no avarage logon duration available.

 

Attached two screenshots with WMIExplorer (1_no_pvs and 2_with_pvs)

 

Kind regards

Jens

 

 

Kind regards

Jens

[Jens Strohschnitter1709152492]

Solved:

 

After update to XenDesktop 7.15 LTSR including ProfileMgm 7.15 LTSR and Director 7.15

and changed the installation sequence on the terminal-servers to

 

1. VDA 

2. Profilemanager

 

All data is showen in Director

[Saday Shree]

This issue happened with me, after I upgraded CItrix 7.6 LTSR to 7.15 LTSR. The order of installation was correct. I had to uninstall and reinstall Citrix DIrector to fix this.