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Office license error after upgrade to VDA 7.9

Started by Steven Blomme , 15 September 2016 - 11:46 AM
24 replies to this topic

Carlo Marsura Members
  • #21

Carlo Marsura
  • 5 posts

Posted 26 January 2017 - 05:21 PM

The issue seems to revolve around the sppsvc service, but also if you increase the timeout the problem persists;

- I confirm that with VDA installed the sppsvc scans all the files under the catroot folder;
- Removing files under catroot makes the service starting immediately;
- The issue is present also with the 7.12 VDA;
- Removing Citrix software makes the service to behave normally
- Antivirus software does not impact this issue

After a gotomeeting session with a Citrix assistant, they told  that "the sppsvc.exe is a Microsoft process we do not have access to their source code. Therefore we are unable to explain or investigate why it is not starting."

So I am in a corner. For me, there are two possible solutions to this:
1) Downagrading the VDA to XenDesktop 7.8, where the issue does not happen;
2) Temporarely removing the .cat files from the catroot folder (I have no idea of the secondary effects of this);



  • #22

Bogdan Stanciu
  • 32 posts

Posted 10 February 2017 - 01:08 PM

I´m facing the same issue with 7.12


Has anyone found any solution? Citrix mentioned to follow this https://support.citrix.com/article/CTX107825 for SPPSVC.EXE but didn´t work....

alid01 Members
  • #23

ali daher
  • 9 posts

Posted 17 February 2017 - 01:55 PM


I have temporarily  solved my issue by creating a scheduled batch that start the sppsvc every 10 secs.



Philip Trovato Members
  • #24

Philip Trovato
  • 2 posts

Posted 20 March 2017 - 11:46 PM

Anyone know if the issue exists in 7.13?

  • #25

Bogdan Stanciu
  • 32 posts

Posted 21 March 2017 - 07:40 AM

from 7.7 to 7.13 the issue exists