Receiver Not Using Full Resolution of Retina Display - Macbook Pro

[Michael Arufe]

One of my company's clients is trying to use Citrix Receiver on his Macbook Pro, but consistently avoids doing so, due to the fact that he is unable to utilize the full Retina Display resolution within the Receiver session. This user has been reporting this issue for some time, and despite trying again this morning using the latest version of Citrix Receiver for Mac (12.1.100), it has still not been resolved.

 

Is this something that's being worked on, and if so, is there any estimate as to when there will be a fix for this? I would think with the amount of time that Retina displays have been out on the market, there would have been an update from Citrix on this issue. If anyone can provide any information, I would really appreciate it. 

 

Thanks,

 

Michael

[Edwin Posthuma]

Hi, any updates yet? Retina is here like 4,5 years, so it would be nice to finally support it?

[Dustin Norman]

Hi Michael,

 

Unfortunately, I can't provide any information of when or if support for retina resolutions will be available. The best I can do is confirm that we are aware of the issue.

 

Dustin

[Lars J Aas]

I'm also finding the lack of Retina display support a pain.

 

Is there at least a way to fast pan the desktop with the trackpad, instead of having to use the scrollbars for that?

[CitrixSuisse]

Same here with my new MBP 2016.

 

Under Win7 looks horrible. Absolutly unsharp picture.

 

Hope Citrix fixes that in the coming years :-)

[Barry Schiffer1709155177]

Retina means an extemely high resolution and dpi, not saying it's impossible to utilize but it would require an extreme amount of bandwidth and decoder CPU. Would be cool though!

[Koenraad Willems]

The problem is more extensive than just supporting the Retina resolutions. Most Retina resolutions (for instance on iPad's or iPad Pro's) are within the 4K supported resolution, but it seems like Apple is doing some kind of magic inside iOS/OSX, because it is advertising a lower resolution than the screen's physical one. See this post here:

 

http://discussions.citrix.com/topic/378432-ipad-pro-129-screen-resolution-issue-max-1600x1200-if-manual-otherwise-1366x1024/

[Alexander Ollischer1709158018]

Well, I'm having this issue as well and users are complaining all the time.... which is comprehensible, as I'm using a brand new MacBook Pro as well.

 

Actually, this issue has been first raised by myself almost 2(!) years ago, here: https://discussions.citrix.com/topic/367281-macbook-12-latest-receiver-blurry-fonts/

[Tom Matthews]

It's sad there's been no progress on this, high-res screens are only getting more and more prevalent.

[Tom Matthews]

For anyone following this still, download RDM (https://github.com/avibrazil) and pick a non-retina res. This fixes the blurry Receiver views.

[jesse varela]

On 10/5/2017 at 7:42 AM, Alexander Ollischer1709158018 said:

Well, I'm having this issue as well and users are complaining all the time.... which is comprehensible, as I'm using a brand new MacBook Pro as well.

 

Actually, this issue has been first raised by myself almost 2(!) years ago, here: https://discussions.citrix.com/topic/367281-macbook-12-latest-receiver-blurry-fonts/

 

 

FYI.. this is not specific to MBP. Windows and Linux machines using HIDPI displays also suffer this.

The PC world did not give it a fancy name such as Retina, but the screens exist and this problem exist there too.

 

When I connect using Linux when there is a HIDPI display, it makes the target VM very hard to work with. Everything is too small.

 

Windows seems to do better. Using a HIDIP display with Windows and Citrix Receiver, works well. The Target VM's screen is set to the right resolution. How is this done? Are there extra parameters passed in?

 

thanks,

 

JV

[Timm Rüger]

Even with the latest workspace app 20 I am still having a blurry desktop. Only when I change the macbook display to scaled it looks slightly better, but tinier.

[Bertrand Decoux]

See other post

  

On 10/10/2019 at 5:26 PM, Tom Matthews said:

For anyone following this still, download RDM (https://github.com/avibrazil) and pick a non-retina res. This fixes the blurry Receiver views.

 

I use this, works perfectly

[Timm Rüger]

21 minutes ago, Bertrand Decoux said:

See other post

  

 

I use this, works perfectly

 

1st: I dont want to install an external to fix a problem in Citrix.

2nd: this tool only changes the screen resolution beyond what you can do in the Displays / scaled setting. The setting changes the resolution for all applications, rather than fixing only the faulty Citrix behaviour.

 

Citrix should use the native resolution of the retina display and let the remote windows desktop do the scaling.