Cannot connect to the citrix xenapp server.The citrix ssl server you have selected is not accepting connections

[christos varghese]

When a user try to access application using user proxy settings ,then below error occurred. Can some help me on this.

 

Cannot connect to the citrix xenapp server.The citrix ssl server you have selected is not accepting connections

 

 

We are using xenapp 7.6 ver. with latest citrix receiver.

 

[Mike Parlevliet]

Have you checked the default.ica for your Store to see what proxy type is set to? If it is set to None you would see this error on connections where the browser does use a proxy.

[MBC GLOBAL]

That's usually a firewall / port issue. If the Citrix server and the user's PC cannot connect on the necessary ports, 2-way communication would be blocked.

 

I'm guessing your proxy server is acting as a firewall as well?

 

You'll either need to add the citrix server(s) as an exception to the user proxy rules so that the users connect directly to it, or you'll need to modify your proxy / firewall server access rules to ensure they allow communication on the required ports.

 

See these articles for details:

 

http://support.citrix.com/article/CTX124153

http://support.citrix.com/article/CTX101810

[Martin Damm]

Did your ever solved the issue?

 

Do you have a netscaler in your environment?

[Paul Townsend1709154666]

Have the exact same issue after a reboot - It's like it's put the VDA into maintenance mode and not brought it back out (Studio shows it not being in maintenance mode though). Telnet works on all ports, RDP works.

 

Another reboot resolves the issue - Happened on 3 boxes so far after most recent patches.