Peter Chua1709152127 Posted March 8, 2016 Share Posted March 8, 2016 Hi, All of a sudden, I have a user which suddenly say the published application is slow. Slow in a sense that there is some lag when using the application. No change to xenapp servers I am using program neighbourhood. What I have tried so far. - Using the same citrix user profile on another PC to login and run published apps - works fine - With same PC, login using another user account, then use same citrix user profile - works fine - Same PC, using different network port - Still slow So looks like the user's PC account is having the issue. He is user local admin account, but the PC is joined to the domain. Any idea what could be the cause? Link to comment
0 Kailas S Posted March 8, 2016 Share Posted March 8, 2016 Suspecting the issue with user profile, because all other users ids worked with same machine you can re-create/reset the user profile and check also you can try with re-install the citrix client on user machine Link to comment
0 Peter Chua1709152127 Posted March 8, 2016 Author Share Posted March 8, 2016 I used the same citrix profile on another PC and works ok. I also reinstalled the ica client but still no help. With same PC, login user different PC account and then used the same citrix profile and works ok. Link to comment
0 Kailas S Posted March 11, 2016 Share Posted March 11, 2016 its strange... here I cant say issue with machine, is there any noticeable event when this user accessing the applications from the faulty machine. also check any specified process running when user is trying to access the applications. Link to comment
0 nishanthpro.five Posted March 11, 2016 Share Posted March 11, 2016 Stop the antivirus services on the user profiles in the reported desktop/laptop and also check for the cup /memory usage at that time. Link to comment
0 Greg Kujawa Posted December 19, 2020 Share Posted December 19, 2020 (edited) Stumbled upon this thread while Googling this same issue. I've supported Citrix XenApp for our organization going back the past 12+ years. And this was the first time I ran into this specific scenario. Previously, I've seen something similar happen. And the fix was to delete the local user profile that's on the XenApp server. But that was when the Citrix user account was sluggish from any client host logging in with those Citrix user credentials. In this case, if the PC was logged on as a specific local user, any/all Citrix user accounts accessing XenApp published apps had slow performance. Mouse movement and clicks were delayed to the point of it being unusable. If the PC was logged on as any other local user, then Citrix sessions ran fine. It has to be the specific local user profile that's an issue. Rather than trying to manually clean up the local user folder, look for specific files in there, etc. I'm just going to delete the local user profile and start over. Willing to bet that will fix the issue. There must be some bloat or corruption within the current local user profile folder tree. Edited December 19, 2020 by diamondcellar clarification Link to comment
Question
Peter Chua1709152127
Hi,
All of a sudden, I have a user which suddenly say the published application is slow.
Slow in a sense that there is some lag when using the application.
No change to xenapp servers
I am using program neighbourhood.
What I have tried so far.
- Using the same citrix user profile on another PC to login and run published apps - works fine
- With same PC, login using another user account, then use same citrix user profile - works fine
- Same PC, using different network port - Still slow
So looks like the user's PC account is having the issue.
He is user local admin account, but the PC is joined to the domain.
Any idea what could be the cause?
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5 answers to this question
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