VDA agent upgrade fails.

[Daniel Björk]

Hi guys

 

I try to upgrade the vda agent on my win 2012 masterimage but it does not work.

The upgrade is from ver 7.6.0.5026 to 7.6.300.

Is there anyone else who has encountered this problem?

 

Error Id: XDMI:619E0143

Exception:
    System.NullReferenceException Object reference not set to an instance of an object.
       at Citrix.MetaInstaller.UI.Pages.Common.ViewModels.ComponentPageViewModel..ctor(MainWindowViewModel mainWindowViewModel, BaseDataModel dataModel)
       at Citrix.MetaInstaller.UI.Pages.Vda.ViewModels.VdaMainWindowViewModel.CreatePages()
       at Citrix.MetaInstaller.WizardFramework.MainWindowViewModel.Initialize()
       at Citrix.MetaInstaller.UI.Pages.Vda.ViewModels.VdaMainWindowViewModel.Initialize()
       at Citrix.MetaInstaller.MetaInstallerWpfApplication.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__1(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run()
       at Citrix.MetaInstaller.MetaInstallerApplication.Run(String[] args)
       at Citrix.MetaInstaller.MetaInstallerApplication.InstallResultMain(String[] args)

 

 

 

[Simon McMahon]

Try using local Administrator account. We had same issue with our Domain Admins, logged in as local Administrator and it worked a treat.

[Dave van den Berge]

Same problem here :(

[Manbinder Pal Singh]

I don't see this error on w2k12 standard edition. Can you share the msi logs when the upgrade fails?

[Dave van den Berge]

Where can i find the logs your are looking for?

 

Got this problem with 2008 r2. I have 8 Citrix servers spread over 4 delivery groups. All 2008 r2. I could update 3 out of 4 delivery groups containing only 1 server. The other 5 servers gave me the error above. Also they are upgraded from version 7.5. I created a new non-upgraded delviery group and put 1 machine into who gave the problems, but didnt seem to help.

[Manbinder Pal Singh]

For 2008 R2 problems can you check this thread if it helps http://discussions.citrix.com/topic/332747-xendesktop-vda-installation-issues.

You can get logs from %AppData%\local\Temp or %LOCALAPPDATA%\Temp\Citrix\XenDesktop Installer\MSI Log Files\ and send after removing any sensitive info.

[Dave van den Berge]

Here is my log files.

XenDesktop Installation.log

[Dave van den Berge]

Anyone else got a suggestion?

[Simon McMahon]

Have you tried installing the VDA with the local Administrator account? Updating the VDA to FP3 didn't work with our Domain Admin accounts. Also copied the installer to C:\ instead of running from network SMB share.

Edited October 20, 2015 by Simon McMahon

[Daniel Björk]

Thank you Simon, you made my day. Local Admin account works perfectly.

[Sven Hohmann]

hi,

thanks for the tip with the local account. In vda 7.7 this still happens, i can't even reconfigure the vda agent with my domain credentials (my own and domain admin) but local admin works. But i'm not really happy with this.

[Franc van de Westelaken]

Hi,

 

Even with 7.11 this still happens!

[Gaojun Chen]

Hi,

 

Even with 7.11 this still happens!

 

Could you please provide MetaInstaller logs ? you can find the logs in temp dir of current user.

e.g. C:\Users\Administrator.BVT\AppData\Local\Temp\Citrix

[Brian Pendleton]

I hope this helps others since I still find nothing from Citrix on the issue.

 

I get this error exact error message and found the root cause to the path defined for Windows folder redirection of the "AppData(Roaming)" folder. I have fund this to be an issue in every version since 7.6 and have reported it to Citrix since  but have yet to see a true solution in the installer. Using a local account is a workaround since roaming profiles\folder redirection are not applied to local user accounts IT IS NOT A SOLUTION! This should be properly addressed by Citrix within the VDA installer code as from my testing with other applications this issues affects only the Citrix VDA.

 

Microsoft allows the folder to be redirected to anywhere via the GOP however the Citrix VDA appears to requires specific values to be present in the path to function. I found that if the path does end in \Roaming then upgrades, removal, reconfiguration via CLI will fail and if you use the GUI it hangs or never appears. Ending the path in \Roaming corrects part of the issue. The error in this thread if you do not have the user name in the path. In my case I'm redirecting to a Home Drive also defined via GPO for each user but you can do your own tests to see what works for you.

Settings for AppData(Roaming) GPO
    - Basic (Redirect everyone's folder to the same location)

 

Using the following result in failure and/or the error:
\\Server\Share\AppData

DriveLetter:\AppData

\\Server\Share\AppData\Roaming

DriveLetter:\AppData\Roaming

 

Using the following resolves both the failure & error:

\\Server\Share\%UserName%\AppData\Romaing

DriveLetter:\%UserName%\AppData\Roaming

 

 

[Rami Nucho]

Came across the same issue when upgrading to VDA 7.11, its definitely a Folder Redirection issue with AppData.

 

As a workaround a created an OU in AD for Master\Gold Images with no Folder Redirection GPO policies applied.  I can now upgrade Master images VDA's using my domain admin account.

[Franc van de Westelaken]

Could you please provide MetaInstaller logs ? you can find the logs in temp dir of current user.

e.g. C:\Users\Administrator.BVT\AppData\Local\Temp\Citrix

 

Even with 7.12 the error occurs. Could you provide an e-mail address where I can sent the logs to?

[Jonathan Clark1709155079]

I can confirm this happens with 7.12.  Logging in locally (without folder redirection) solved the problem for us. 

[Manbinder Pal Singh]

Kindly attach the msi logs to this thread.

[Manbinder Pal Singh]

Will try with folder redirection On  and will get back. Thanks.

[Mcddony Ventura]

Make sure your server is set up as RDS and it is pointing to a valid RDS server license. 

[Jan Hupfeld]

We had the same issue with our 2nd Delivery Controller. We deactivated Sophos and the Upgrade runs without any errors.